If an IBM Toshiba SurePOS 4852-580 15 cash register that you purchased used is not allowing you to make any changes and says "unauthorized," there could be a few possible causes:
- The cash register may be locked by a previous owner: The cash register may have been locked by the previous owner with a supervisor password. You will need to obtain the password to make changes.
- The software may be outdated: The software may be out of date and require an update. You will need to contact IBM for assistance with this.
- The system may have been tampered with: The cash register may have been tampered with, which could have caused the system to become locked and require a service technician to reset it.
- The cash register may have a security feature enabled: Some IBM Toshiba SurePOS have a security feature that allows only authorized users to make changes. You will need to contact IBM for assistance with this.
- The cash register may have an issue on the hardware: some issue on the hardware of the device could be preventing the device from functioning properly.
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