Question about NorStar Meridian M7310 Phone

3 Answers

The star button will not go through on my nortel nortstar M7310

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  • reutergroup Jul 24, 2009

    The pulse on my phone turned on when i storm came through. How do i get my phone back to touch tone?

  • reutergroup Jul 27, 2009

    My * key is still not working. When I try to put in the: feature **266344, Password: RETRY comes up. Which doesnt aloow me to do anything. Why is this? What do i need to do?

  • reutergroup Jul 27, 2009

    The star key will not go through on any of the phones in the office. When I press the star key the dial tone continues. I talked to a phone service guy over the phone and he told me to press a button and said that the pulse was one. But when I put in the code on pg. 147 the password: RETRY comes up.

  • reutergroup Jul 27, 2009

    The star key isnt going through on any of the phones in the office. A storm came through and the star key hasnt worked since. Whenever i press it the dial tone continues. I spoke with a telephone repair guy and he asked me to press a number over the phone and he said that the pulse is on. When i tried to put in the code from pg 147 in the file you sent me password: RETRY keeps coming up. What do i need to do?

  • reutergroup Jul 28, 2009

    I am trying to turn off the pulse and put the phone back on touch tone so that i can use the star key. When I press the feature button and the code, Password: RETRY comes up.

  • reutergroup Jul 30, 2009

    I found the manual for the phone. It tells me to put in the feature key then **266344 and when password RETRY comes up put in 23646. But when I try to put in the 23646 it stays on the password RETRY where i cant put in the numbers. What do i need to do?

  • reutergroup Jul 31, 2009

    I found the password and got into the system programming, but the manual tells me to put in the feature button then **266344. Then type in password. The configuration page then comes up as A. Configuration. I push show and 1. trk/line date is on the screen. I push show again and Show line:_ with the wor COPY under it shows up. The next step on the manual says 2. Enterfrom the dial pad. When I try to push any button nothing comes up. Please help me resolve this problem.



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More then likely there is dirt or something that is preventing it from making contact so that it registers the star button being hit. If the button is albe to be popped off you can check it that way. If the button can not be removed try spraying some air underneath it. (You can get the air in a can from most stores that sell computer items.) As a last resort remove the top cover and clean the key pad with a q-tip dipped in alcohol and let it dry thoroughly and then replace the top. I hope this helps.

Posted on Aug 01, 2009


Does this affect all phones or just the one? Try plugging a phone that works into the jack where the one is broken. Can you use the "*" button?

It could also be that the system lost programming and has been set to pulse, and not tone for the lines.

Posted on Jul 24, 2009

  • 4 more comments 
  • Anonymous Jul 24, 2009

    Is the systyem date and time correct? Does this problem exist on all phones?

  • Anonymous Jul 24, 2009

    Also, which system is this? CICS, MICS BCM????

  • Anonymous Jul 27, 2009

    So, is it just on the 1 phone? have you tried a new phone there? This might not be a "Star" issue, as now you are saying that the password is coming up invalid.

    Please clarify what the problem actually is.

  • Anonymous Jul 27, 2009

    What are you trying to do? Get into system programming?

    If you are trying to access system programming, you should be pressing
    FEATURE **266344 then the password. Is this what you are trying to do?

  • Anonymous Jul 28, 2009

    You will need the system admin password. If you do not have this, you will need to call in a pro, as this should not be given out on a public forum.

  • Anonymous Jul 30, 2009

    As stated earlier. Someone changed your password, you need to find the password, or you can not do any programming.


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Is this happening on only one phone? Is there any tone on the phone when you press the button? This button may be broken and needs replacing. You can call 1-800-4-NORTEL to see what they will do for you, whether they can send you a button or direct you to a dealer. if that is the problem. Please be more specific in any future replies so I can better help you. Let me know how this turns out.


Posted on Jul 24, 2009


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