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How to know if fully charged Neptune finis - Finis Audio Players & Recorders

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My windows will not accept my device. What driver do I need? Neptune Finis

Windows does not require a driver to use this device. If connected via a USB port, it should be recognized by Windows as a removable disc drive and will show up under the "My Computer" menu, or "This PC" menu, depending upon Windows version. There is no other GUI or assistant type software utilized.

Aug 08, 2016 | Finis Audio Players & Recorders

1 Answer

My neptune stop playing randomly

I had the same problem after logging less than 1000 yrds.
I dont have THE solution. Nor does Fnis.They offered a discount on the new model. Im looking for a firmware flash. if I find ill let you know

May 02, 2015 | Finis Neptune MP3 Player

1 Answer

I dont see it my removable disk drive

ensure that the message "USB Connected" is displayed in the unit. If when you conenct o the computer it only charges the battery, clean or peel off the contacts. THat happened to me in two units, and it worked.

Jan 11, 2014 | Finis Neptune MP3 Player

1 Answer

The connection usb plug of the SwiMP3 is damaged and I can't charge the unit!! I have the unit for 7 months now.

Thank you for letting us know of this problem you are experiencing. I work in FINIS Technical Support and would be happy to assist you further. If you could go to our support site ( I can further process your case!
Thanks FINIS Technical Support

Aug 20, 2011 | Finis Swi MP3 Player

1 Answer

Swimp3 from 2005 I need the usb cord for charging and getting songs. where can I buy one? thank you

Hello Kieboam,
Thanks for letting us know you are having a problem with your SwiMp3. I work in technical support for FINIS and I will be happy to help you. The best thing you can do is fill out a support ticket on our support page ( and somebody will process your case within 24 hours.
Thanks again! FINIS Technical Support

Aug 12, 2011 | Finis Swi MP3 Player

1 Answer

Swimp3 does not charge - no light - nothing - cleaned plug in - did nothing

Thank you for letting us know about this issue. I work as at FINIS Technical Support and would be happy to help you! Depending on how long you have had your unit I will be happy to work with you and replace it if need be. If you could create a support ticket at I can go ahead and further process your case.
Thanks! Joe Norton FINIS Technical Support

May 23, 2011 | Finis Swi MP3 Player

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I have purchased swimp3 around 9 months back. it was working properly. For the last 4/5 days when i tried it played only for 1/2 minutes. charge is not holding even after i tried many times charging. Is...

Thank you for letting us know about this problem. I will be happy to assist you and help you out. I am from FINIS Inc. and work in Technical Support and I would definitely advise you to go to so we can further assist you and replace your unit if needed.


May 16, 2011 | Finis Swi MP3 Player

1 Answer

My Finis waterproof mp3 player doesn't seem to want to work.

You will need to make sure that the unit is fully charged and that you have the headphones connected all the way or you will not be able to hear music.

Sep 03, 2009 | Finis Swi MP3 Player

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