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I have a1750tss pro wash 71 67671.having trouble connecting wand.will not twist into socket securely what am I doing wrong?

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Hi Connie, it's Jack at Dyson.

If you're having trouble removing the wand from your machine, this may be because the hose was twisted when you last replaced it after use. This is simple to resolve by following the steps shown in the video attached.

I'm confident this will help, but if you'd like some further advice after you've given this a try, please give our customer Helpline a call on 0800 298 0298 (UK), 1-866-693-9766 (US), or 1800 239 766 (AU).

Feb 23, 2014 | Dyson Dc 25 Animal

1 Answer

How do you disengage the wand, it is stuck? Can not pull it out.

Hi there,

Sorry to hear you're having difficulties with your DC28. If you're having trouble removing the wand, the hose may have been twisted the last time you replaced the wand on the cleaner after use. To release it, try following these simple steps:
  • Pull up the wand as far as it will go
  • With the rear of the cleaner facing you, follow the hose down to its base, then stretch the loose section of hose away from the cleaner
  • Pull the hose release tab to detach the base of the hose from the cleaner
  • Allow the hose to untwist itself
  • Reattach the hose to the cleaner
You should find that by detaching the hose and allowing it to straighten itself, the wand is able to move freely. However, if you're unable to do this, please get in touch with us directly so we can help you further. You can call us free on 1866MYDYSON, or email One of our experts will be happy to provide the assistance you need.

Kind regards,

Dyson Customer Service

Jul 27, 2011 | Dyson DC28 Animal Bagless Upright Vacuum

1 Answer

Hi, I cannot get the nozzel or wand out of the upright part it appears to be stuck tight. Can you help me ?

Hi there,

If you're having trouble removing the wand from the cleaner, the hose may have been twisted the last time you replaced the wand on the machine after use.

It's very easy to rectify - just follow the simple steps shown in the video embedded below. If you need any further assistance, please get in touch with us free on 08002980298 (UK), or 1866MYDYSON (US), or visit and click on 'Support'.

Kind regards,

Dyson Customer Service

Jul 21, 2011 | Dyson DC25 All Floors Bagless Upright...

2 Answers

When running the 2100 Electrolux vacuum, it is stopping and starting when pulling or pushing the floor attachment. Seems like the connection at the top of the handle is a little loose or the electric tabs...

Depending on the age of your 2100, you will need to replace, the wand cord, the handle wiring and perhaps theh upper wand inner tube and handle as well.
If you examine your cord contacts they will be blackened from slippage, so will the female socket they plug into. On and aging 2100 the 1/2 inch groove at the front of the chrome handle tube begins to wear and the metal inner tube clip under the thumb button of the wand develops play back and forth. The wand comes apart into 4 pieces, plastic sheath, upper and lower tubes and cord assy.
If the hose handle groove is worn enough to allow in and out play, you will need to replace the handle, it's wiring, and at least the clip button on the upper wand as well as the wand cord.
You will find these wand parts at a pro vacuum shop but if your hose is original you will need to go to an AERUS Electrolux repair center for parts.
Post back with your results.

Nov 22, 2009 | Electrolux UltraLux 2000 Bagged Canister...

1 Answer

The beater does not work. the restart button is not burnt or the switch

Remove the hose and reinstall using the alignment arrow at the top of the hose insert. Be sure the hose clicks securely and does not twist or rotate right or left.
Then remove the power head from the wand and eliminate the wand. Plug the head directly onto the hose and plug the cord into the wire socket under the hose.
Flip the switch on the head fully back and forth to see if the head will run without the wand. If it runs put the wand back in place and inspect electrical connections and plug terminals when reinstalling. Post back with what you see and results

Sep 10, 2009 | Electrolux UltraLux 2000 Bagged Canister...

1 Answer

The beater of my kenmore vacuum won't turn on - the primary light goes on but none of the sensor lights go on.

Kenmore vacs generally have three male contacts at the machine end.Internally when the hoses swivels these contacts run on three brass rings which can also get dirty due to proximity to dirt. They can get dirty or dirt can fall into the corresponding female socket where the hose meets the vac. If you have just changed the bag inspect these connections near the intake port on the vac.
The working LED means you have a partial connection. Also try wiggling and twisting gently at the handle of the hose and where the wand connects to the hose and the power head elbow... you have 4 connections between vac and head

Sep 06, 2009 | Kenmore 22812 Bagged Canister Vacuum

1 Answer

Power head does not activate

have you pushed the rest switch on the top housing? It may be on the side?

Aug 28, 2009 | Kenmore 25512/ 25513 Progressive Canister...

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