Question about Dyson Vacuums

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Dyson Animal vertical portion won't lock into vertical position. However, all suction is going through the vertical portion...brush roller head isn't on at all.

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Theres a part on the side that is free to move when u pull machine down for using it diverts suction.sometimes they get stuck pull handle right down to floor level turn machine over and check on the side at hinge part

Posted on Apr 18, 2017

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Posted on Jan 02, 2017

  • 134 Answers

SOURCE: My Dyson Animal Dc07 is having problems suction problems

The most common problem with this machine is that either the filters are blocked, or you have a blockage in the hose. Check and replace fiters if necessary.

Rob

Posted on Feb 09, 2009

VacuumRepair
  • 438 Answers

SOURCE: lost suction from cleaning dyson roller brush

Hello,

This is actually a very common problem that we see for repair on Dyson Vacuums. Usually what happens is that the vacuum doesn't loose suction like most people think. You can test this by feeling the suction power on the hose. If you have suction coming from here, then most likely the machine isn't clogged.

What happens is that the bottom soleplate on the vacuum cleaner can easily be re-installed the incorrect way. If this happens the brushes on the vacuum cleaner can not even hit the carpet, which makes the vacuum feel like it's not picking up, but when the suction is tested from the hose it has plenty.

We see a lot of Dysons come in for repair with this problem. The bottom plate is not flush with the rest of the vacuum cleaner. Here's a picture of what an improperly installed bottom soleplate looks like:


974f88e.jpg
When the bottom plate is put back on the vacuum, you should make sure that the bottom plate (the purple colored part in the picture) is flush with the agitator housing tray (red part in the picture). If not, the brushes will not hit the carpeting, and the vacuum won't really pick up anything.

This is how a correctly installed bottom soleplate should look like:


70cf24d.jpg

This should be the first thing you should check on your vacuum cleaner as it's the easiest and most common solution. If this doesn't fix your Dyson, please just use the Clarification Request form, and let me know which exact Dyson model you have, and whether the vacuum has suction power from the hose, whether the brushes turn when set to the carpet setting, and how old the vacuum is. I'd be happy to try and further diagnosis the problem with you.

I hope that this was helpful to you. If it helped you, please be sure to rate the repair as helpful by clicking the thumbs up icons in the top right hand corner.

Thank you very much,

Chris J.
GoVacuum

Posted on Mar 31, 2010

askdyson
  • 2572 Answers

Official advice and support for Dyson technology

    Verified Fixya Pro

    SOURCE: My Dyson Animal has zero suction from the wand or

    Hi there, I'm sorry to hear you're having difficulties with your DC07. If it doesn't seem to be picking up as well as usual, it's possible that there's a blockage in the system - I'd also recommend giving the filter a wash. The easiest way to check for and remove any blockages is to follow the steps shown in our online support guide: http://www.dyson.com/support/help.asp?article=4&product=DC07-ANIMAL_US Under normal use, this should be done at least once every 3-6 months. Use cold water without detergent, and allow up to 24 hours for the filter to dry completely before replacing it. By clearing any obstructions and washing the filter, you should be able to resolve your issue without further assistance. However, if you've tried this and are still concerned, it's probably best if you get in touch with us directly. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to run through some troubleshooting over the phone with you, and to recommend the best course of action. Kind regards, Jack Dyson Online Customer Support

    Posted on Sep 16, 2011

    Testimonial: "U da man Jack!"

    askdyson
    • 2572 Answers

    Official advice and support for Dyson technology

      Verified Fixya Pro

      SOURCE: Dyson suction problem

      Hi there,

      I'm sorry to hear you're having difficulties with your Dyson. If the cleaner won't pick up via the cleaner head and will not stand upright, the valve carriage needs realigning. This is simple to do - please follow the steps shown in the video below.

      This should resolve the issue, but for any further assistance or advice with your machine, please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US).

      Best wishes,

      Jack
      Dyson Online Customer Support


      Posted on Jan 03, 2012

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      1 Answer

      Why won't the brush turn on my Dyson DC40 Animal?


      Hello, this is Ava with Think Crucial.

      There are a number of reasons why your brush roller has stopped moving. General maintenance to your vacuum is crucial and will help it work at peak performance.

      First things first lets focus on the brush roller. Unplug the vacuum and turn it on its side. Look for any noticeable clumps of debris or hair strands that may be caught in the brush roller. Remove these obstructions, probably best to do so with a scissor if it's hair or long pieces of carpet fibers. After removing the debris try manually rotating the brush roller to uncover other hidden clogs. Another thing to take note of is the condition of the bristles on the roll itself. Are they loose or worn down? These are signs that your brush roller is in need of replacing.

      While checking out your brush roll you might as well take a look at your vacuums belt. Your belt should be replaced about every three months. After regular usage, the belt will stretch out, lessening the tension on the brush roller. Lesser tension diminishes the brush roller's turn rate and speed. If the belt feels loose then it certainly is affecting your vacuums suction as well as your brush roll not moving at all.

      https://www.thinkcrucial.com/search?type=product&q=dc40

      I hope this was helpful.

      Ava B.
      Think Crucial Customer Care
      http://www.thinkcrucial.com/

      Jun 19, 2014 | Dyson Vacuums

      1 Answer

      My dyson hose sucks good but, when i put handle down, it won't **** but brush does turn


      I just had the same problem....suction from wand, but no suction from soleplate, the brush bar spins. Did all the troubleshooting steps on dyson.com but they didn't work...dyson.com says need to take to repairman, being a diyer I went to search engine. I didn't find a fix, however I found one myself....it appears the vac can get stuck in floor mode or in between modes....the dial on top on dc07 ....selector of floor or carpet..try pushing it back and forth to see if that puts it in carpet mode...check for suction or try vacuuming...if that doesn't work, looking at vac from behind vac on the right hand side is the selector dial..on top of bottom portion of vac.....with vac in upright position, recline it as if about to vacuumn floor...look down at selector area ...you should be able to see a rectangular type button exposed ..push this to reset position...you may have to push it a few times...then try vacuumniing.....I finally had suction from soleplate!! Another tipoff to this problem is my selector dial would not stay in place would pop I to carpet by itself, but only halfway....fro a long time my vac would work but not very well...had to go over same area.4-5 times..What a workout! The first time I contacted dyson via tele the rep had me remove some stuff and I was able to look at area below selector...what I saw was two holes, one hole was only over the other hole half way...hence at that time I had only part suction since holes were not aligning properly....I read somewhere as a further tip to get suction to engage, while vac is reclined step on front edge of vac head it said you'll get more suction that way, I haven't tried that, but thought it may help someone

      Feb 16, 2013 | Dyson DC07 Animal Bagless Upright Cyclonic...

      2 Answers

      My Power head on my Dyson Animal DC39 will not stay spinning. Suction Issue?


      There should be a red insert on the right-hand side on the cylindrical bulge behind the brush cylinder. Check that this is moving when you push the button. The red insert should stay pushed in for the brush to rotate. The insert moves in an out as well as rotates in order to lock in the 'in' position. Mine is a little sticky on the rotation and I need to shake the brush head a little in order to get it to rotate and lock.

      Jan 05, 2013 | Dyson DC39 Animal Canister Vacuum

      1 Answer

      Dyson suction problem


      Hi there,

      I'm sorry to hear you're having difficulties with your Dyson. If the cleaner won't pick up via the cleaner head and will not stand upright, the valve carriage needs realigning. This is simple to do - please follow the steps shown in the video below.

      This should resolve the issue, but for any further assistance or advice with your machine, please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US).

      Best wishes,

      Jack
      Dyson Online Customer Support


      Dec 22, 2011 | Dyson DC14 Animal Bagless Upright Cyclonic...

      1 Answer

      My Dyson 14 Animal seems to not have the suction


      Hi its Darran at Dyson.

      Firstly check that the brush bar control on the cleaner head is in the correct position. You may have switched the brush bar off the last time you used it or the dial may hav got knocked when you vacuumed under some low furniture.

      If this is in the correct position but the brush bar is still not turning, switch the machine off and remove the soleplate by turning the 3 fasteners on the base of the machine and checking for blockages and remove any threads or hairs around the brush bar.

      I would recommend washing the filter if it hasnt been done for a while.

      You may find it useful to follow the blockage procedure and filter washing instructions in your user guide, however if you no longer have this available you download a replacement for free via the support section on our website at www.dyson.com.

      I hope that this information is useful to you.

      Kind regards
      Darran
      Dyson Customer Service

      Apr 25, 2010 | Dyson DC17 Animal Bagless Upright Cyclonic...

      1 Answer

      My dyson dc17 animal will pick up via the hose attachment but there is no suction when you use the regular vaccuum on the floor - you can hear the difference in the suction once you put the floor part down...


      Hi its Darran at Dyson.

      Check that the brush control dial is in the centre position when upright and then moves forward when the head is released. If the brush bar is still not spinning when switched on in the vacuuming position, check the base for blockages and remove any threads or hairs from the brush bar as outlined in your user guide or on our website.

      If you are still having difficulties, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).

      Kind regards
      Darran
      Dyson Customer Service

      Jan 16, 2010 | Dyson DC17 Animal Bagless Upright Cyclonic...

      1 Answer

      Suction loss on dyson animal


      Hi.

      Keep the axe on hold try this first.


      Ok first thing to do is remove & clean the 2 piece premotor filter or purchase new.

      Now remove soleplate from bottom of machine to do this rotate the 3 plastic screws to unlock position. Lift sole plate off now remove any blockagers or fluff that may be built up over the brush roller.
      Remove hair from brush roll using scissors.

      Check short clear hose for blockages & any damage rips or tares if it is damaged purchase new hose.

      Now look at belts & rotate brush roller it should turn relatively easy if it is difficult to turn by hand remove the brush roller & pull off the end caps the axle will come out with one of the caps.
      Check the roller bearings clean away dust build up replace end caps & axle spin roller holding on to end cap if freely to spin refit back on to machine.

      If its stiff to rotate you will need new roller.

      Now pull off the 2 inspection ports check them for bits of paper etc especialy the (U) shaped port at bottom rear of machine this can contain pens pencills stones all sorts of items that hinder the suction.

      Now check the long flexi hose & metal wand for any obstructions.

      If after all this machine is still not working correctly go to this site http://dysonmanuals.llc.nu/

      On this site you will find Dyson service manuals covering poor suction, clutch,motor, etc.

      Chris...

      Sep 21, 2008 | Dyson DC07 Animal Bagless Upright Cyclonic...

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