I use my machine once or twice a year at most and this time the base didn't work but the upholstery did. When I called support they said the tube was blocked and I would have to go get it cleaned by a professional.
Is there anyway I can do this, I'm a handy person and like to know incase it happens again.
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The machine is standing in the upright position with clean water in it. No power to the machine. If water is pouring out, again no power to machine, then the pump is cracked. I don't know the model number so I am thinking this has a gravity fed pump. It doesn't use electricity to work the pump. Once you pull the trigger water starts to flow. If the pump has a crack water will flow all the time. Hope this helps!
There are a few things that can cause a Bissell carpet cleaner to not dispense water. First thing to check is the belts if your machine is a Pro Heat. The flat belt goes around the motor shaft and the pump. As the motor runs it spins the pump. This is a stretch belt and stretch belts should be replaced at least once or twice per year to work properly as they will lose elasticity even if the machine has never been turned on. The first thing to check is to see if water will spray from the upholstery tool. If it sprays but you still get no water at the floor jets then check and clean the jets to insure they are not clogged. Getting water from the upholstery tool means the pump is working ok. If not, make sure the water tank and soap tank are not empty. Even if the water tank is full make sure the soap tank is full too. I would suggest NOT putting any soap in the soap tank because that is what causes most of the problems. Put plain tap water in the soap tank and try the machine again. Hold the trigger down giving it plenty of time to flush out any air bubbles and/or soap from the pump and the lines. If you still can't get any water from to the floor jets the most likely problem is the heater is clogged with mineral deposits or soap gunk. When a machine sits in the closet for months the soap in the lines coagulates and will clog things up. Which is why if you want the machine to work for a long time NEVER put soap in it. To do a better job of cleaning put your soap and hot water into a sprayer and use this solution to pre-condition the carpets. Pre-conditioning gives the soap and hot water a chance to dissolve the gunk in your carpets, then use fresh hot water in the machine to flush the soap and dirt from your carpets. Your machine will last longer and your carpets will be cleaner and stay clean longer because you rinsed out the soap. If you try this method you will be amazed how much cleaner your carpets will be. If you need to clean the heater you will need to separate the handle assembly by removing all the screws. First make sure the machine is unplugged. You'll have to figure out which screws need to come out, it's not too tough. The heater is inside the handle. Look at how it comes apart so you will know how to put it back together. The heater is the silver metal thing with wires and hoses. Remove the screws that hold the cover on being sure not to lose any of the tiny red gaskets. Remove the cover and clean the soap or mineral deposits from the heater core, put the cover back on and put it back together and it should work fine. To keep it from getting clogged again simply make sure you use soft water if minerals were the problem and never put soap in the machine.
You can clean them with household units but even professionals have trouble with berber carpet because of its tight weave and usual inlaid patterns. Dry carpet cleaning between professional cleanings will help keep carpet looking new without staining. My suggestion is to use a dry carpet cleaning machine and then have a professional come in with hot water extract as often as every year depending on traffic. I sell the SEBO DUO machine you can see by clicking the link provided. http://vacuummedic.com/product.php?id=511
If everything is clean, check to see if the water also does not spray from the cleaning tool handle. Most likely your pump needs replacing. I have two of them and pumps go out a lot. To know for sure, fill both the soap and water resevoirs, turn it on, release the handle and lay the handle on the floor. Hold the flat side of a paper plate to the oval hole on the neck opening on the base of the unit located at the back-top, in front of the cleaning solution area. It should **** the paper plate. I just know from going through this for 9 years with two of them. Sears sells extended warrantees even if you didn't buy it there. It pays off in the long run. Beautiful machine. Really works!
You may wish to check and see if the leak is where the small water supply hose is plugged in to the cleaner base. That connecction supplies water from the product, to the spray end on the upholstery hose.
You most likely have a break in your suction hose. check at the base where it attaches. When you bring back the handle release, you can see lt. If you have the type that has the external plug in for the water, then you probably don't have the hose part plugged in to the collection tank. in the front of the collection tank. Your motor shut off? Well, If you have the first variety cleaner w/built in hose, you may have sucked water into/onto your motor. If this is the case you need to bring it for service. otherwise, you could have a blockage in your collection hose, this would also explain the machine shut down, from the thermosat. A clogged machine will ultimately overheat, wont run again till cooled.
After the last use did you run a FULL tank of HOT water throught he machine to clear the lines and the pump? If not the soap has clogged one of the two. If it is the lines simply remove them (one at a time is less confusing) clear them and all is good. If it is the pump (white L shaped object back left corner of machine as you face it) you will have to go to a local vacuum repair shop and order the part.
Hard to say without seeing it, is there a function type knob that you would switch from carpet to hose? Did the hose attachment lid close ok? Other then take, if this is new, it has a years warranty on it, just take it to a waranty shop for repair.
Don't listen to Solution #1, it is simply NOT correct. This is the correct answer:
As you stated, you already know where the water hose connection
is. It is under the easily visible port cover on the top of the
What is NOT easily visible is the connection for the vacuum hose.
That's because the machine needs to be "reconfigured" before the hose
can be attached. To "reconfigure" the machine:
1) Remove the cover off the waste water tank and notice how things appear--it will soon be important.
2) Find and remove the "panel" on the front of the waste water tank by sliding it straight up and out.
3) Replace the panel with the connector by sliding it straight
down. When finished the top should look something like it did in
step 1). This assures that the dirty water will be vacuumed into
the waste water tank.