Question about Certance (CL1001-R) Ultrium Tape Drive

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Certance tape drive (Ultriulm 3) won't work properly with Backup exec 12.5. I've already try with HP and Quantum tape cartridges. It will only work with Fujifilm cartridges

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Can you upload a little more info please

Posted on Jul 24, 2009

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NEED DRIVERS FOR STD224000N


The driver for this Archive > Seagate > Certance > and finally Quantum drive was included in Windows. Try Window Device Manager > select the drive > properties > update driver > Can Windows Update select No not at this time > Install from a list... > Don't Search...> Tape Drive > try either the Standard tape drives DAT driver or a Compaq DAT. If none of those work you are probably out of luck.

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I have a Quantum CL1105 8 slot autoloader (LTO3) and using Bakbone Netvault backup software. I can use HP or Tandberg brand cartridges successfully but if I use Imation or Sony brand cartridges the backups...


Mixing brands can be an issue because different brands might use different lubricants on the tape it self.  I would check with the vendor - are are you positive you are using the excact same LTO version?

Jan 21, 2010 | Quantum (CL1105-SSE) (CL1105SSE) LTO-3...

1 Answer

Certance DAT 72 tape drive stopped communicating with PC


We have had the same problems with HP drives and Veritas. In our case it was not the drive per se. While I am assuming that based on the date of your post that you have moved to another solution, however, I will provide for you what we did.

First shut all down, disconnect the tape drive from the scsi cable, then restart. Go into computer management and turn all your backup exec services from auto to manual. Now go to devices and do a rescan. Once this is done and you see no tape drive whatsoever in the devices shut down the server. Reconnect the scsi cable to the drive and restart.

Go back into computer management, back to devices and rescan for hardware changes. Do you see it? If so, good! Sometimes a re-seating of connectors will do that. On the other hand, it could also be a tape driver from Veritas that just doesn't work (my case), take the original driver cd that came with the unit and start that loading up. Can you see it now? Can you use windows backup to access the tape drive? Now go into services and start the services individually. Go into backup exec and see if you can read your tape. Go back to services and reset all services back to auto. If you ever have to reinstall/upgrade backup exec, think twice about using their drivers.

Nov 12, 2009 | Certance Internal DAT 72 (cd72lwh-s) DAT...

2 Answers

Quantum superloader not showing in windows device manager


First off, I have to say that I have had nightmares with Quantum tape libraries. It is possible that they are still manufacturing lemons. I had one replaced 4-times and it still did not work!

Start troubleshooting by making sure that it is identified by the controller card it is connected to. You should see this during the server POST before Windows starts. If you don't see it there then Windows definitely won't see it. Send it to Quantum for service.

If the controller sees it then make sure that you are using the Backup Exec drivers. Never use the manufacturer's drivers with Backup Exec. Veritas, now Symantec, has a downloadable utility called the Device Driver Installation Wizard that will make sure you have the correct driver loaded.

I hope this helps.

Nov 13, 2008 | Quantum SuperLoader 3 LTO 2 Tape Drive

1 Answer

Ultrium tape stuck


I highly recommend that you contact Certance for assistance. Tape drives are expensive and you don't want to risk damaging it.

If you are feeling brave you could see if you can manually eject the tape.
Remove the tape drive from the chassis and look for a manual rewind screw on the bottom or back of the drive. This is provided on some drives to allow you to manually wind the tape back into the cartrige and eject it.

I hope this helps.

Jul 25, 2008 | Certance (CL1001-R) Ultrium Tape Drive

1 Answer

Tandberg LTO HH (LTO-3)


The error is because the driver isn't loaded for the device. Look up how to add the device in symantec help. If windows recognizes it already then usually you can go to devices and add teh device from within symantec.

Jun 03, 2008 | Tandberg Data 200/400GB 420LTO LTO2...

1 Answer

Quantum ATL SuperLoader


If you cannot physically load a tape into the drive it is a hardware problem and the drive requires service. It is not a software problem.

Of course, the library could already have the maximum tapes it can hold. If this is the case then eject a tape from the library to make room for the tape you want to add.

I hope this helps.

Apr 17, 2008 | Quantum ValueLoader SDLT 320 Super DLT...

2 Answers

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Same problem with Backup Exec 10d and Superloader 3 LTO-3.
This is not my first problem with this Superloader. I think it is garbage and will likely be in the garbage very soon. Very expensive garbage unfortunately.

Mar 05, 2008 | Quantum SuperLoader 3 LTO-3 Tape Drive

2 Answers

40 GB Data backup cartridge keeps ejecting


When was the last time you cleaned out the tape drive. You could get errors like that if the drive is dirty! Regards, Armando

Apr 23, 2007 | Certance Travan 40 GB (stt3401a-sst)...

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