Question about Logitech Harmony 890 LCD Remote Control

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Logitech remote 888

I've just bought this remote and when i took the display screen sticker screen off the protective cover was badly cracked the lcd seems to be fine is there a chance it could be repaired or am i out of luck cheers dan

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Re: logitech remote 888

If you just bought it - return it... It's pretty difficult to get body parts for a remote, even one so sophisticated as that with it's own lcd screen area. Besides, you're probably going to be a bit better off because even though the lcd looks okay now it could also be damaged and take very little more use and it could go out. Whatever broke the protective screen must have been one heck of a bump!

Posted on Nov 21, 2007

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Logitech harmony one

  • Dear Sir:

    Turn off the power to your computer and unplug all cables connected to it. Remove the battery, if one is installed.

  • 2

    Locate the covered screws around the cracked screen. Remove the rubber or plastic covers, then unscrew the screws.

  • 3

    Gently remove the plastic frame around the cracked screen and set it aside. Disconnect any power cords or cables going into the LCD screen.

  • 4

    Remove the cracked screen and slide the new screen into place. Replace any tape or plastic fasteners that hold it in place.

  • 5

    Reconnect all internal cords to the screen. Screw in the frame and replace all the screw covers.

  • 6

    Reconnect the power supply and all external cables to the LCD screen and switch it on.

    sincerely. God bless you

    ernesto cuadra

    managua, nicaragua. c.a.

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    1. Remove the battery, press and hold the 'OFF' button, and re-insert the battery. The screen will display 'Safe Mode!', or the 'Activities' button will be lit.

    2. Connect your remote to the computer.

    3. Launch the Harmony Remote Software, and log in.

    4. Click "Downloads" at the top and click "Firmware".

    5. The remote will go through the firmware update.

    6. Select "Yes", and click NEXT to update the remote.

    If the screen is still blank after you complete these steps, then it is a hardware issue and you should contact Logitech's wonderful support team, given that the remote is still under warranty.

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    Lcd display cracked

    I believe Logitech do not sell that part. If your device is under warranty, you can request an RMA. See here.

    or else, you could try contacting Logitech support through email. Or you colud call the Harmony helpdesk at +1 866-291-1505
    Monday - Friday: 9am - 10pm EST
    Saturday - Sunday: 10am - 5:30pm EST

    Hope that helps!

    If your issue is not resolved, please do not assign a rating just yet. Please post back as to what steps you took, results, etc, and I will try to assist you further as best I can. I am here at your service.

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    I contacted Logitech support (email) and detailed my problem. After 4-5 disappointing back-and-forths (Logitech claiming their limited warranty didn't cover "damages", I claimed weak design that is/should be covered) I thought I was getting nowhere. But I kept on 'em, and was then asked to send a picture of the remote. To my surprise they replied: "Based on the image we have decided to replace the remote."

    If you're still under warranty and think it covers your problem, keep on 'em and don't give up.

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    LCD Screen is blank

    Had the same thing:
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    Step 2- Do a software update upgrade from the Logitech site. The new firmware level seems to have fixed the base problem.

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    The most disturbing thing about the whole event for me was the number of people that had the problem occur about 12 months and 1 day after when it was out of warranty!!!

    Oct 20, 2007 | Logitech Harmony 890 LCD Remote Control

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