Question about Primavera SureTrak Project Manager 3.0 for PC

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When installing I receive an error message "Unable to open serial number file". After the install, if I try to open the application I receive the error "Unable to find serial number. Please make sure the files in the Program or Work directory, as specified in the registry, are not marked as read only". They are NOT read only and the user has administrative rights on Win XP Pro w/SP3.

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To all that run into this problem like I have, here is the solution:

To install Suretrak 3.0 if you get “unable to find serial#” error:

  1. Temporarily Stop the Pervasive Sql Server Workgroup engine
  2. Install Suretrak
  3. After installation, copy wbtrcall.dll and wbtrv32.dll from the c:\pvsw\bin folder and paste to c:\windows\system and c:\windows\system32
Restart computer; all should be working now

Adrian (byrdadrian@yahoo.com)

Posted on Oct 19, 2009

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Posted on Jan 02, 2017

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