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HP4000n (Not printing borders on Excel and Word)

I am using XP Pro SP3 and Office 2003.

If I print an Excel spreadsheet or a Word table, the printer fails to print one of the borders to a row of cells. It is the same position on every page.
The file prints properly on a Canon deskjet.

Any help appreciated please.

Roger Perks

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  • 3 more comments 
  • rcperks Jul 24, 2009

    Thanks for the swift response. I'm sorry but I didn't make clear that the border being omitted is the bottom one of a row of cells in the centre of the worksheet (the 11th row to be precise). Does that change your advice? I have set the margins and headers foooters etc and they all print OK.

  • rcperks Jul 24, 2009

    Thanks for the swift response. I'm sorry but I didn't make clear that the border being omitted is the bottom one of a row of cells in the centre of the worksheet (the 11th row to be precise). Does that change your advice? I have set the margins and headers foooters etc and they all print OK.

  • rcperks Jul 26, 2009

    I am obviously not describing this clearly enough. The page settings for the worksheet are already set and the whole page is printed within the paper without errors or omissions.
    The problem I am experiencing is that within the page one of the borders for only one line of cells is failing to print. The sheet is 30+ rows deep and every other border except the bottom one on row 11 prints and that one doesn't. There are 6 pages of printed sheets and the fault occurs at the same place on every page but ONLY when I print to the HP4000n. The pages are perfect when printed on a Canon deskjet without any changes to the settings.

  • rcperks Jul 27, 2009

    Everything you suggest has been done. If I print to the HP then I set the file up for the characteristics of the HP. If I print to the Canon then I do similar for that printer. When I print the sheet I select the printer accordingly.
    The issue remains that ONLY with the HP is there a problem and it occurs ONLY where I have stated. I fail to understand how the problem occurs.

    This file has been used by me for about seven years and is updated throughout each year. I have NEVER had a problem before.
    The printer is the same one I have used for about nine years. The file is the same. The computer is the same. I am still using Windows XP Pro and Office. Neither have been altered (except by Microsoft Updates) and still the problem persists.

    Can you please explain how changing page settings will affect one line (and ONLY one line)in the middle of a page or perhaps suggest how I might pursue this. It's driving me barmy trying to find a solution that isn't using a ruler and pen to fill in the missing line.

  • rcperks Jul 30, 2009

    I have found a workaround from another source. According to that person this is caused by an incompatibility between Windows and older hardware such as my HP4000n. My XP has been updated to SP3 so it may be a change in the operating system not a problem with the printer per se.
    If I scale the printing to 99% then it prints perfectly. Why reducing the scale to 99% causes the missing line in the middle of the sheet to print is a mystery but it works!
    It's a codge up but will suffice until a permanent solution is available from Microsoft. Thanks for your time and efforts. If you want a copy of the worksheet just give me an email address and I'll send it.



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This is because your document content is out of range for your printer settings
clik on file - page setup and adjust your document properties from there

Posted on Jul 24, 2009

  • 2 more comments 
  • Robert Nyilas
    Robert Nyilas Jul 24, 2009

    the first thing when you create an excel and word document is the page settings for your printer

    also in excel you have the opportunity to rescale your document to fit in type of paper you use

  • Robert Nyilas
    Robert Nyilas Jul 27, 2009

    yes because each printer has it's settings

    if you print on canon and it's ok but it could be worse for hp

    As i said, for each printer make paper adjustments - at file page setup, where you mus select your printer model too

  • Robert Nyilas
    Robert Nyilas Jul 27, 2009

    can you send me the file via mail to look in it?

  • Robert Nyilas
    Robert Nyilas Jul 30, 2009



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