Question about Microsoft Xbox 360 Console

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Error Reading Disc

My 360 reads DVDs no problem, and I can play all day long without the hard drive connected, but the moment I hook it up, and it restarts, it gives me this bullsh*t error message that the disc is dirty, and try again..I JUST GOT MY SH*T BACK FROM XBOX...WTF SHOULD I DO?

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  • 33 Answers

Hi,

I have heard this happen when people tried replacing components in their Xbox themselves, and the part numbers do not match up correctly. If you just got it back from Microsoft, it is possible that their repair technicians made a mistake during the replacement process.

I would say to find the order number from your repair and call 1-800-4MYXBOX, they should be willing to take the system back and repair it again if you explain that the system came back with a similar problem that it went in with.

Posted on Jul 29, 2009

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Posted on Jan 02, 2017

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2 Answers

I can watch dvds but cant play games....whats going on ??????


Try laying your Xbox down horizontally then insert the game that normally makes mine work. If that doesn't work call Microsoft and let them know your getting error e74 they will probably get your Xboxfixed for free because they extended the warranties for this problem since it happens so often.

Mar 03, 2011 | Microsoft Xbox 360 Console

Tip

How to resolve Xbox 360 disc read errors. Xbox will not play disc.


Is your xbox360 having trouble reading disc? In this guide I will provide some common solutions to help you fix your disc read issues.

1)Remove any memory devices or usb flash drives.
2)If the disc you are using is excessively scratched, this can cause the xbox to have trouble reading the disc. You can use a damp soft cloth to try and clean the disc. Grab the disc by the edges and using a soft damp cloth lightly wipe the disc from the center going outward.

3)Try removing your Xbox hard drive and then play a disc. Turn off the console. Locate the hard drive on the top of your system(depending on how you have it positioned). Press the release button on the hard drive.

g33k4u_2.jpg

If your system can read disc without the hard drive attached then you may need to replace the drive.

4)Clear the Xbox360 cache. Clearing the cache may remove updates to certain games. Keep this in mind.
Go to System Settings in the My Xbox menu. Select Memory, highlight your storage device and select Clear System Cache. Try and play the disc.

If after the above steps you are still having trouble. You may want to contact Microsoft Xbox live support to have your system serviced. You can find the support information in the link below,
Xbox Support


Regards,
G33k

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on May 14, 2011 | Microsoft Xbox 360 Console

Tip

Xbox help for "Can read CD but NOT DVD."


Step 1: Inspect and clean your disc Take a close look at the bottom side of your game, movie, or music disc (the side without a label or image). Are there scratches? Excessive scratches or smudges can prevent your console from reading the disc. Clean your disc 1. Hold the disc by the edges without touching the top or bottom surfaces. 2. Using a soft, clean, slightly damp cloth, lightly wipe from the center of the disc outward. Note Do not use solvents to clean the disc. 3. Once the disc is clean, load the disc into your console and see if the disc plays. If the disc still does not play, try step 2. Step 2: Try other discs Try other discs to determine whether the problem happens with any disc or only with this particular disc. If multiple game discs, DVDs, or CDs will not play: 1. Make sure the media type and the disc region code are compatible with the console. 2. If the problem happens with several discs of different types (games, DVDs, and CDs), skip to “Step 7: Request a repair” below. If a specific game disc will not play: 1. Search the Microsoft Knowledge Base to determine if the game title has any known problems. 2. Make sure the media type and the disc region code are compatible with the console. If the disc you are using has a region code that is compatible with your console but you still cannot play the disc, try step 3. Step 3: Clear your system cache If your Xbox 360 console can’t play multiple game discs, try clearing your system cache. Here’s how: 1. On the console, go to My Xbox, and then select System Settings. 2. Select Memory. 3. Highlight any storage device, and then press Y on your controller. 4. Select Clear System Cache.
Note If Clear System Cache is not available, use the button sequence described in the following article: 971755 How to clear the Xbox 360 console cache 5. Try to play a game disc. If you still can’t play a game disc, try step 4. Step 4: Remove the hard drive If the problem only happens with game discs, let’s try temporarily removing your hard drive. If your Xbox 360 console does not have a hard drive, skip to step 5. 1. Turn off your console. 2. Locate the hard drive on your console. 3. Press the release button on the hard drive and lift the hard drive from the console. 4. Turn on your console. 5. Try to play a game disc.If this step resolves the problem, reattach the hard drive and contact Xbox support to order a replacement hard drive. If this step resolves the problem, reattach the hard drive and contact Xbox support to order a replacement hard drive. If you still can’t play game discs, try step 5. Step 5: Disconnect memory units 1. Turn off your console. 2. Unplug any memory units attached to your console. 3. Turn on your console. 4. Try playing a game. If this step resolves the problem, reattach the memory units and contact Xbox support to order a replacement memory unit.

on Feb 15, 2010 | Video Game Consoles & Games

1 Answer

@_@ Loco Xbox 360 Problem Guys I have no idea whats wrong with it. It's not playing any games. The laser reads CDs and DVDs flawlessly. The crazy part about it is that it DOES READ the games initially...


It seems your laser isn't reading the second layer on the games. Regular DVDs have only one layer of information, Xbox 360 games are "Dual Layered" meaning twice as much information in the same area. I would recommend buying a replacement laser from eBay and installing it yourself (as you already know how to take the Xbox apart)

Feb 17, 2011 | Microsoft Xbox 360 Console

1 Answer

My xbox 360 isnt reading my video games and i also know that it isnt the hard drive because i switched it to my friends xbox and works perfectly it only says reading after10 seconds then open tray/ What...


You may have noticed that this has happened over time, and you play video games much more than you play dvds. Here are some steps you may trouble shoot with:
1.Try rebooting the system

2.Try updating the firmware by simply connecting to the internet.

3.Try oiling the gears inside the disc drive, without opening the cover, stick the oil inside and squirt. The gears might be sticky.

3.If the above solutions did not work unfortunately, your laser diode for reading Game Discs may have burned out. Try taking it to a store, which fixes video games consoles near you. Ask to either replace the laser diode, the whole disc reader all together, or to try pot calibrating the diode.

Oct 01, 2010 | Microsoft Xbox 360 Console

1 Answer

Games will not load on xbox 360


Hello,

If once you put a game in the disc tray but it is does not load, you still have the dashborad on the screen or its just says "Reading" then "Open tray". You'll need to check first that you didn't set your Xbox 360 to boot to the dashboard.
To check this turn on the Xbox 360 with no discs in the disc tray. Go to the System section then Console Settings then Start up make sure it's set to Disc not Dashborad.
If you select disc the Xbox 360 will play the disc when you turn it on. But if you select dashboard the Xbox 360 will stay on the dashboard when you turn it on.

If you did so and still not loading, try another thing. Make sure this issue isn't with this disc only. Try some other discs and DVDs if you have to make sure is it an issue with this disc specifically and by then you'll need to get another disc or it's the console itself.
You'll need also to make sure that your Xbox 360 is not overheating and it's in a well ventilated place.
Check that the date and time are set correctly. To check this go on the System section then Console Settings then Clock then Date and Time. If it's not set to the correct date and time, set them correctly.
The last step to try is to unplug the Hard Drive and try some discs without the Hard Drive attached just to test is it the Hard Drive or the Xbox 360 itself faulty. If you did so and it worked without the Hard Drive, it would be obvious that it is the Hard Drive's issue.

Take care.


Jul 17, 2010 | Microsoft Xbox 360 Console

1 Answer

It pops up as error 69 on the xbox on the forth person spot and I cant seem the fix it.


E69: Hard Drive Error
Reading the HD Security sector failed: It could be a problem with the Hard Drive itself or a problem with the internal connection to the hard drive, Try removing the hard drive and playing without it

Apr 08, 2010 | Microsoft Xbox 360 Hard Drive (20GB)

1 Answer

My 360 only plays cds or dvd s wont play games please advise


Step 1: Inspect and clean your disc Take a close look at the bottom side of your game, movie, or music disc (the side without a label or image). Are there scratches? Excessive scratches or smudges can prevent your console from reading the disc. Clean your disc 1. Hold the disc by the edges without touching the top or bottom surfaces. 2. Using a soft, clean, slightly damp cloth, lightly wipe from the center of the disc outward. Note Do not use solvents to clean the disc. 3. Once the disc is clean, load the disc into your console and see if the disc plays. If the disc still does not play, try step 2. Step 2: Try other discs Try other discs to determine whether the problem happens with any disc or only with this particular disc. If multiple game discs, DVDs, or CDs will not play: 1. Make sure the media type and the disc region code are compatible with the console. 2. If the problem happens with several discs of different types (games, DVDs, and CDs), skip to “Step 7: Request a repair” below. If a specific game disc will not play: 1. Search the Microsoft Knowledge Base to determine if the game title has any known problems. 2. Make sure the media type and the disc region code are compatible with the console. If the disc you are using has a region code that is compatible with your console but you still cannot play the disc, try step 3. Step 3: Clear your system cache If your Xbox 360 console can’t play multiple game discs, try clearing your system cache. Here’s how: 1. On the console, go to My Xbox, and then select System Settings. 2. Select Memory. 3. Highlight any storage device, and then press Y on your controller. 4. Select Clear System Cache.
Note If Clear System Cache is not available, use the button sequence described in the following article: 971755 How to clear the Xbox 360 console cache 5. Try to play a game disc. If you still can’t play a game disc, try step 4. Step 4: Remove the hard drive If the problem only happens with game discs, let’s try temporarily removing your hard drive. If your Xbox 360 console does not have a hard drive, skip to step 5. 1. Turn off your console. 2. Locate the hard drive on your console. 3. Press the release button on the hard drive and lift the hard drive from the console. 4. Turn on your console. 5. Try to play a game disc.If this step resolves the problem, reattach the hard drive and contact Xbox support to order a replacement hard drive. If this step resolves the problem, reattach the hard drive and contact Xbox support to order a replacement hard drive. If you still can’t play game discs, try step 5. Step 5: Disconnect memory units 1. Turn off your console. 2. Unplug any memory units attached to your console. 3. Turn on your console. 4. Try playing a game. If this step resolves the problem, reattach the memory units and contact Xbox support to order a replacement memory unit.

Feb 15, 2010 | Microsoft Xbox 360 Console

1 Answer

I fixed my Xbox 360, then it broke again.


What you could try is remove your hard drive and see if you can play a game without it, if this works reattatch the hard drive and see how you get on, you would be suprised how many times this works.
hope this helps.

Jan 12, 2010 | Microsoft Xbox 360 Console

1 Answer

Not reading cds.


Now.. if it's four red rings, check your component cables, unplug them, then plug them back in, if it's only three lights flashing with the top-right quadrant remaining idle, then there is a problem with your hard drive and you have to send it in for repairs.. but as far as the fact that it won't play any games, try to get a disc that will clean the eye of the console something like "Maxell" player cleaner, that usually works.. if that doesn't help.. sorry

Jun 08, 2008 | Microsoft Xbox 360 Console

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