Question about Brother MFC-9420CN All-In-One Laser Printer

1 Answer

Replace Toner Message Will Not Clear

After replacing the black toner with a new Brother TN04 cartridge, the printer still reports that the toner is out and needs to be replaced.

Is there a way to get rid of this message?

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  • 2 more comments 
  • folbaj Nov 21, 2007

    Got it. Wrong cartridge replaced. It said "M" on the toner out.



    Thanks!

  • Anonymous Nov 22, 2007

    I have the exact black toner for my BROTHER mfc 9420CN but the message is still there toner out. Is there a reset button?

  • Ihatebrother Jun 02, 2008

    Same problem. Screen stating "toner low k." K is Black so I replaced it with a genuine brother toner cartridge. Message is still displayed. Trying lightly shaking it side to side and flipping in over in opposite directions, still nothing. I've also shut the machine off, much to the distaste of my coworkers, for 10 minutes. Turned it back on and still the message appears. Tried to press 3 and 9 to go into the reset menu, and it just beeps at me.

  • Anonymous Nov 21, 2008

    After replacing the correct toner for the mfc 8460N printer the replace toner is still displayed.

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  • Brother Master
  • 1,113 Answers

Are you sure that it is not asking for one of the colour toners?

Was it a genuine cart?

Did you replace it before machine instructed Replace Toner ie no message or Order Toner/Toner Low was displayed?

Posted on Nov 21, 2007

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http://support.brother.com/g/b/faqend.aspx?c=au&lang=en&prod=mfc7340_us_as&faqid=faq00000154_039

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The problem with a new toner cartridge that will not signal the printer that it has been changed has to do with a gear positioned wrong on the new or rebuilt cartridge... we had 3 factory brand new toners that would not clear the replace the toner message... I finally found the following link that came from a toner company that sells refills that tells how to reposition the gear to let the machine know a new cartridge has been installed. I did the proceedure on pages 5 & 6 having to reposition the gear and all cartidges then worked flawless... it works.

http://www.castleink.com/265/cartridge/TN580.pdf

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