Question about Hotpoint Aquarius WD640 Front Load Washer/Dryer

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Hotpoint WD64 is not spinning or emptying

Above machine is approx 5 years old and has not been used for 2 years.
Fitted it last night and turned on to check it works and clean it and it will not spin or empty... lost instructions in move... please help!!!

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  • 221 Answers

Check the pump, make sure drain hose is not cloghed, ensure the belt is in the place, spin the drum a bit by pulling the belt. then give it a go.
Update me about your progress

Posted on Jul 25, 2009

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Posted on Jan 02, 2017

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Assuming that the pump is okay and water is draining properly,Could be the speed control module or motor brushes,normally they last around 5 years and wear out simple to fit , you could remove one from the motor to check that is not worn right down to Zilch,if these are okay then you may need an engineer,as this is quite an expensive part to fit,you could phone hotpoint they charge around 100GBP,to repair......Parts are supplied free of charge with a call out hence the £100...hope you get on ok...

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Sounds loike the main drum bearings have failed.
Spin the drum by hand from the front, and if it feels rough, or is rumbling or grating, then the main bearigs have failed.
Quite an expensive repair, unless it is covered by the Hotpoint 5 year parts guarantee, check with Hotpoint.

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Will not drain


It sounds like the drainage may be blocked to prove this ;
1. Switch of the Washer
2. check youve switched off.
3. have a bucket handy.
4. Pull unit forward so you can access the pipes behind.
5. Locate the grey waste corrigated pipe connected to the waste plumbing. (Not the thin water pipe)
6. Remove corrigated (thicker) pipe and hold over the bucket.
5. switch unit back on. (Holding pipe over bucket)
6. Set the unit to final spin and start - this should empty the machine completely.

If the machine empties then your plumbing may need attention because the washer cannot push its waste water out through it.
You should get a full bucket load maybe more - so be ready to empty the bucket down the sink and reposition it.

If not then the drain pump motor may be faulty. This costs £19.99 + delviery from hotpoint - see : http://www.4hotpoint.co.uk/cgi-bin/search.pl?parts_search=s&model=wd63&part=pump. You will have to fit this yourself - or get a friend/engineer. I have never fitted one but anyone handy and safe with tools should be able to fit. I would guess no more than one hour to do.

However:

If you have warranty (machine is less than 1 year old) or paid for extended cover then call hotpoint to see if they can be booked in urgently...This should be free.

If you don't have warranty (your machine is older than 1 year) then its still worth calling Hotpoint - you will be charged £90 callout but parts are free for machines less than 5 years old + its warranted for 30days. This is what I recommend - especially if you have kids at home over easter!!! (then get the Extended Cover afterwards)
Call hotpoint service on 08704422510

Please don't forget to rate me

kind regards...

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