My Kindle Paperwhite is frozen on an ad. Can't get it to turn off or do anything. I can't get to a book or to the home screen. What do I do?

Oops, are you troubleshooting the Kindle Paperwhite Screen Frozen problem? Have you tried all the possible ways to solve this difficulty? Not to worry, if the steps you perform don't work, we are here with some fully searched solutions that will help you to overcome Kindle Paperwhite Frozen on Lock Screen. Follow the guidelines step by step to get out of Kindle Paperwhite Screen Frozen matter easily on your own.

Steps To Solve Kindle Paperwhite Screen Frozen In Minutes

Charge The Kindle

A very common reason that leads to Kindle Paperwhite Screen frozen is the lower battery. It can be possible that you are facing screen stuck issues as of the empty or uncharged battery.

So, to let your device work properly you have to charge it first. Hopefully, charging your device will help you to overcome Screen frozen on Kindle.

Uninstall Corrupted File

If you have downloaded a wrong or corrupted file then you are definitely going through with Kindle paperwhite frozen on lock screen as well as scattering issues with Kindle.

Kindly uninstall the corrupted file as quickly as you can do, otherwise, it will cause damage to your device.

Restart Your Kindle Paperwhite. Many issues with your Kindle, such as a frozen screen or issues with downloading content, can be solved by restarting your device. Help for Kindle Paperwhite (5th Generation). Press and hold the Power button for seven seconds until the Power dialogue box appears, and then tap Restart.

Amazon.co.uk Help: Quick Fix: Restart Your Kindle Paperwhite

https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=201176080..
or go to this link might help you out... Kindle paperwhite won respond to Swipe to unlock Kindle Google Search

If your kindle screen is frozen then you can navigate to the below given link. If you still find any kind of issue then take kindle support from experts or call them.

To contact us via phone:
http://www.amazon.com/clicktocall

To contact us via chat:
http://www.amazon.com/clicktochat

Yes, What Robert Moore1 said. Long touch on the book on the home page(s) and then select *Remove from device* .

Note: Adding a book to Kindle Paperwhite doesn't remove it from your Cloud. Your Cloud is your library. Only a copy of a book is downloaded to your Kindle. If you have another device such as an Android with the Kindle App installed you can still download the same book from the Cloud because it's always there.

Turn on your Kindle Paperwhite. On the home screen you will see under the icons on top --- Cloud ' Device.

Touch *Cloud*

This will take you to your library on the Kindle servers. Select those books you want and they will download to your device. Be sure you are connected to the free 3G or Wi-Fi so they can download to your device.

As they download you can click on *Device* to see them shown on your home screen.

I don't know of any way you can make a direct transfer from device to device. The key is all your books remain on theKindle Cloud so you have to download them from there.

Good Reading.

Eileen, is this a new problem with a previously functioning kindle.
From your question I'm assuming you can get to your home screen. Have you tried swishing the screen right to left. That action should turn the page. Also try taping the page at vertical center, right side, this should also turn the page. If tthe screen does not responsed to a touch you might try puttng the kindle on a harger. That has solved fome problems for me.

EasyReach also lets you tap the top of the screen to display a toolbar. Toolbar options vary
depending on what you are viewing. Standard options include:
User Guides for Kindle Paperwhite 1st Generation

I have a paperwhite and Fire tablet and never had this kind of problem. Customer support is free and fast.

You can reach Kindle Customer Support via phone or chat by clicking one of the links below:

To contact us via phone:
http://www.amazon.com/clicktocall

To contact us via chat:
http://www.amazon.com/clicktochat