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Vista cannot get online

By aa1Consult on Jul 24, 2009

" "

removed a trojan or two for this customer and he still cannot get online..wirelessly, however had him hardwire and no change
I have:
reset IE to defaults
deleted all temp files
checked status of nic,ok.
can ping 127.0.01,192.168.1.1(router) but not past router,gets a valid IP address LAN ping ok
ran HJT..found a cpl BHO's that were suspect..removed them
ran ccleaner on registry
netsh winsock reset
netsh int ip reset
he can get online in safe mode w network.
If you need any more info IM me at aceangler57 on Yahoo or ICQ 591155165

Comments:

Jul 24, 2009

- thx for the come back Timbo..I have done those things already(sorry forgot to include in my list)I have it set up to boot in diagnostic mode right now...so a minimum of stuff is starting

Jul 24, 2009

- yes, I checked sysem restore but it reports no restore points available. Virus must have corrupted them!(either the trojan or that other virus..Windows)

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Clarification Request

Posted by z89s on Jul 24, 2009

if you have problems with vista i normaly do a system restore if i have a problem with something that i am having trouble with fixing that usually works, vista is so buggy i just give up after a hour of trying to fix stuff and do a system restore i had to tweak vista so much to get it to run right thats why so many people are downgrading to xp, is the right drivers installed for the wireless?

Best Solution

posted on Jul 25, 2009

gymowner

Rank: Wiz
Rating: 85%, 233 votes

Go into componant services and turn them all on, it's comman with vista to have this happen when using certain optimizing and anti virus programs, like spybot. Your network may have been turned off. Also just try using the wizard to establish a new connection instead of trying to fix the one you are troubleshooting, I had a similar problem ith an HP laptop and vista, and it had some services stopped or set to manual, the reset of the services fixed it.

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Solution #2

posted on Jul 24, 2009

T I M B O

Rank: Master
Rating: 76%, 8 votes

Check out in the msconfig "Run command" and see whats booting up on that pc. Delete all but Antivirus & firewall. Maybe a good idea to run Malwarebytes in safe mode also (F8) and do a full scan then delete all infections. >> http://www.malwarebytes.org/

Once this has completed, be sure to checl that all the updates from microfost are completed. Then run Ccleaner again.

Hope that fixes it for you !!

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