Question about Tomtom XL 330 Car GPS Receiver

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I have a Tom Tom GPS and all of a sudden it says searching for satellite signal but never picks one up. Any suggestions?

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To pinpoint your location, you need to get signals from at least 4 satellites. If you receive signals from less than 4 satellites or the signals are not strong enough, the Driving View stays grey and one of the following messages is shown in the bottom right corner of the Driving View:

  • Waiting for a valid GPS signal…
  • The GPS signal was lost … sec ago
Note: In previous versions of the TomTom application the message may vary.

If you see any of these messages, try the following:

Finding a GPS signal
In the following cases it can take up to 5 minutes to find your current position:
  • You use your TomTom device for the first time.
  • You haven't used your TomTom device for a longer time.
  • Your TomTom device has been relocated without using it (e.g. after travelling by plane or train).
If it takes longer than 5 minutes, make sure that you are in an open place without tall buildings or trees around you.
Once your TomTom device has located your current position, the Driving View is shown in full colour and shows your position on the map.
Tip: Most TomTom devices can use QuickGPSfix™ to locate your current position faster.

Clear View
Your TomTom device must be outdoors to locate your current position.
Try repositioning your device in your car; ideally, try to position it at the lowest possible point directly on the windscreen.
Some vehicles have a heat reflective shield embedded in the windscreen, which may prevent your device from locating your current position. If this is the case in your vehicle, use the TomTom External Antenna Kit (available as an accessory).
Tip: As a reference, place your device outside your parked car to see if it can find your current position.

Make sure battery is fully charged before use

Reset your device

Posted on Jul 26, 2009

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1 Answer

Gps singal lost


Often, when your GPS is in a "covered" area ... e.g. inside a building, in a tunnel, under a bridge, amongst / under tall buildings, etc... when there is no open space (directly) between your GPS and the satellites, your GPS will loose its satellite signals. If you're in such locations, try to find some "open space" and wait a bit for the signals to be picked up again.
Another common reason why the GPS doesn't get signals, or doesn't get the signals quickly, is because the "latest" satellite positions (locations) have not been updated in your GPS. If/when you connect your GPS to your computer (e.g. using HOME ) and download the GPS satellite (QuickFix) location information, your GPS will have the most recent locations of the satellites in your vicinity/region. With this information, your GPS can pick up the signals more quickly ... instead of having to search/scan around to find the signals ... which can take a bit more time. While your GPS is searching for the satellite signals, it shows the "signal lost" or "no GPS signal" message.

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After reading the previous answer to this link I searched Tom tom support for 'clear flash' and the search results were more useful than the FAQ on the normal support pages.

I used Tom tom home to uninstall the current software application and then reinstalled the latest version (I had to go through several updates as my version of the software was from when I purchased the unit in 2007), I then downloaded and ran Clear flash and made sure that I disconnected the tom tom from my PC using the correct procedure (using the eject button in the bottom of the tom tom home screen as I read that this could have contributed to the problem in the first place).

After another reset the device came to life and after a few minutes searching for satelites outside the device worked as it should (try checking the configure GPS option if it is taking a while to find a signal, it could be just me but it seems to speed up the search process).

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1 Answer

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If you are outdoors then move your location by a few yards and sometimes it will suddenly aquire the satellites.

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HTH
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If it still does not acquire satellites on the move then it is probably faulty and needs to be repaired.
HTH
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I then again tapped the satellite bar which brought up the "GPS Status" page. I then tapped the bar labeled "configure".

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Cheers

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http://www.tomtom.com/support/solution.php?GID=1&PID=1682&SID=0&CID=223&Language=1&query=wont+navigate&FID=386

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