Question about HP Photosmart 2575 All-In-One InkJet Printer

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No scan options - what HP software do I *need*?

Okay so maybe I don't have the "right" software on my computer - but I *do* have everything that looks like software on the HP page for my computer (namely http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&dlc=en&cc=us&product=441240〈=en#) and still nothing. I have no idea which application in the bundle I installed is intended to help solve my problem. The most promising one - "HP Solution Center" runs, quits, with an error "No HP devices have been detected. HP Solution Center will close now."

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I have hp officejet j4660. when I try to scan, the message appear: no scan options, refer to device documentation to troubleshoot


no scan option means scan setting are not set on the printer. Before you can scan directly from the printer control panel, you must have the printer's Full Feature software package installed on your computer .If you ran the installer and installed everything,then scanner software should be installed on the pc.there must be solution center icon on the computer,as well.Below are the troubleshooting steps for no scan options issue. STEP 1:Download the Scan Diagnostic Utility (click on the link below) http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=us&lc=en&lang=en&softwareitem=oj-90927-2 download and run the tool.select the product and click on diagnose.if the printer is not in the box.skip this step. STEP 2: Set up the scan destination list
  • click on the solution center icon on the computer
  • click on settings on the bottom,click on scan settings,click on either scan..to setup or button settings
  • click on scan to setup (front panel list)
  • if this is what you have,then you should transfer all items on the left- hand side to the right-side by clicking on one item and clicking on add until everything is transferred.click on update device.
  • sayurisan20_17.jpg
  • it should look like this.
  • sayurisan20_18.jpg
  • try scanning to pc again
  • you can also try to scan from the pc using the solution center software
  • if the steps above fails,you may need to uninstall and reinstall the software or check this link out for no scan options
  • http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02450835&cc=us&lc=en&dlc=en&product=3692891&tmp_track_link=ot_search#N74

Jun 07, 2011 | Office Equipment & Supplies

9 Answers

Scanning capabilities are gone


Hey,

the drivers and software are available on the hp page, let me get you the correct ones, which windows are you using?

Thanks,
Ekse

Sep 06, 2008 | HP PSC 2355 All-In-One InkJet Printer

1 Answer

Printer says scan options are not set. looking for device software


Maybe your installation fali to include the scan options.Get your CD and install again or Try using the HP Scan Diagnostic Utility in Windows - HP Customer Care (United States - English).

If you need more help post back!
Thumbs and testimonial are welcome!

Feb 21, 2011 | HP PSC 2410 All-In-One InkJet Printer

1 Answer

How do I get my hp f4280 to scan to my comp.


Hello Lulu !

To use the scan features, the HP All-in-One and computer must be connected and turned
on. The HP Photosmart Software must also be installed and running on your computer
prior to scanning. To verify that the HP Photosmart Software is running on a indowscan
computer, look for the HP Digital Imaging Monitor icon in the system tray at the lower
right side of the screen, near the time.

To scan to a computer
1.
Load your original print side down on the right front corner of the glass.
2. Press Scan.
A preview image of the scan appears on your computer, where you can edit it. Any
edits that you make apply to the current scan session only.
The HP Photosmart Software has many tools that you can use to edit your scanned
image. You can improve the overall image quality by adjusting the brightness,
sharpness, color tone, or saturation. You can also crop, rotate, or resize the image.
3. Make any edits to the preview image, and then click Accept when you are finished.

Heres a link you will find everything you need to know about the f4280 (scan features starts on page 63) :
http://h10032.www1.hp.com/ctg/Manual/c01374711.pdf



Jul 15, 2010 | HP DeskJet F4280 All In One Printer InkJet

1 Answer

When i press the start scan button it says 'options not set'


To use the scan features, the HP All-in-One and computer must be connected and turned on. The HP Photosmart Software must also be installed and running on your computer prior to scanning. To verify that the HP Photosmart Software is running on a Windows computer, look for the HP Digital Imaging Monitor icon in the system tray at the lower right side of the screen, near the time.

NOTE: Closing the HP Digital Imaging Monitor icon in the Windows system tray can cause the HP All-in-One to lose some of its scan functionality. If this happens, you can restore full functionality by restarting your computer or by starting the HP Photosmart Software

Dec 14, 2009 | HP OfficeJet G55 All-In-One InkJet Printer

1 Answer

HP Photosmart C4180 scanner


Unfortunately Vista has problems with many printers. (Or maybe I should say many printers have trouble with Vista.)

HP has a work around that allows you to scan without using the Scan button. Go to:

C4180 Scan Work Around

They give you 2 options to scan using programs on your system

Thanks for using Fixya.

Wayne

Aug 28, 2009 | HP PhotoSmart C4180 All-in-One Color...

1 Answer

Will not let me scan documents


install the software first and then you will be able to scan its just that the scan options are not getting detected from the software on the computer that assigns the scanning options.


IF the software is installed then open hp solution centre and point to settings.Then point to scan settings and click on scan to setup and move all the items on the left to the right by selecting each one and pressing the right arrow button and click on ok and now check you will be able to scan

Jun 15, 2009 | HP Officejet 7210 All-In-One InkJet...

3 Answers

HP PSC 2355 all-in-one printer not scanning


You need to start the HP software that's installed on your PC.

In Win XP, go to Start menu, look down the list of installed programs, and click on HP Director to start it up. Your scanner should work now, either from the scan buttons on the printer, or from the scan options within HP Director.

Nov 11, 2008 | HP PSC 2355 All-In-One InkJet Printer

1 Answer

Scanning a document


i would like to know if you did completely install the printer software of this printer.if you did kindly locate the icon HP SOLUTION center,go to settings>>scan setting>>san to set-up>>restore to defaults.kindly check now if the front panel destination list has generated the options then click apply and OKAY.try to press now the scan button of the printer is the scan options are generated...

send feedback for further troubleshooting solution..

Aug 31, 2008 | HP Photosmart C6280 Printer

1 Answer

Trying to instal photosmart C4380 all in one wirelessly on toshiba L40-17M from supplied disc installed printer ok first time but scanner not recognised, scan button says computer connected but computer...


Photosmart C4380: good hardware, appalling software. Shameful that it's on the market at all.

WIRELESS PROBLEM

You have to install the printer as USB first. Then, once it's all installed, load up the CD again and 'Add device', choosing the wireless option. It's crucial that you leave your USB cable in the whole time. Take it out right at the end. Once you've added a device, you'll have two printers installed. One will be called 'Copy 1' - that's the wireless one. It should all work okay, and you can delete the USB one.

SCAN PROBLEM AND ERROR MESSAGES

When I did this everything seemed to work fine. BUT - after a wee while the software started playing up. The scan function didn't work at all, HP was depositing all sorts of bugs all over my computer, I had error messages coming up at shutdown, all sorts of gremlins.

So this is what I did.

I totally uninstalled all HP software.

I downloaded the updated Photosmart Basic Drivers from the HP website. They are here: http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=3221646&lc=en&cc=us&dlc=en&submit.y=11&submit.x=9&lang=en&cc=us

Once you've downloaded the file and run it, the new drivers will be installed but NO SOFTWARE. Again, you have to do the whole setting it up as USB and then leaving the cable in and adding the device wirelessly. But if you do this with the HP drivers and ignore the installation CD, then everything should work perfectly.

Of course this means no HP software at all. But who needs it? I use Microsoft's scanning software, which is fine, and it has no problem printing.

Basically HP's software is BLOATWARE that doesn't even work. It screws up your computer.

Good luck!!

Apr 21, 2008 | Office Equipment & Supplies

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