Question about Western Digital My Book Essential Edition (WDG1U5000N) 500 GB Hard Drive

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PC boots but the screen is blank

My OS is WinXP Home Edition. IIt boots up normally but the screen is blank. What is the problem?
What should I do?

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Please have a look at this article. (and this one.)
I'd begin by pressing F8 while it boots and see if you can start last known good configuration or safe mode. If so, you may want to use your system restore to restore to a previous date that worked. And I would recommend following these protocols to scan for malware that may have gotten into the works somehow. Do this before you shut it down again, but run mbam from normal mode if possible.
If that doesn't work, you'll need your recovery disks to run the recovery console, and I'd recommend you run chkdsk c: /r to check your hard drive for corrupt files that are preventing it from booting. See instructions here and here. and here.
Here are some links to other helpful articles that deal with startup problems, and may help you to diagnose the cause.
You might also want to take a look at the Event Viewer and see if there are errors or warnings there that indicate a problem. Instructions to do that here.
Finally, this startup troubleshooter helps explain how to check for unseated ram and other hardware problems that could be contributing to the failure to boot.

I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!

Posted on Jul 23, 2009

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If you are turning on your computer and it boots to blank screen normally with a blinking cursor this is an indicator of a Master Boot Record issue. If you drive has become damaged or corrupted this can occur and as a result you will not be able to boot into your OS. You should obtain a copy of your hard drive manufacturer's diagnostics disc and test your drive. If your drive fails the test you will have to try replace it and reload your OS, If your drive passes the diagnostics test you should attempt to boot off of your Windows XP install disc and select the repair option. This can sometimes can repair the corruption and allow you to boot XP again. However, if your drive passes the hardware diagnostics, but fails to be repaired by the XP install media I advise you backup your data and reinstall the OS. You can backup your data by removing the drive and installing it as a slave drive in another computer or connected it to a USB drive reader.

Posted on Jul 24, 2009

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