Question about Dell 966 All-In-One InkJet Printer

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I am unable to scan. While in the Scan Mode, the message says "Downloading scan application list from your computer, please wait" The next message says "cannot retrieve scan application list from my computer. The scanner had been working fine for at least a year. I just downloaded Kodak EasyShare software. Not sure if this could be the problem because I am not sure if the scanner was working before that. I have not used it for the last couple of weeks.

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  • marydehaven1 Aug 02, 2009

    My issue was the Kodak software. I removed it and the scanner worked again.

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  • 51 Answers

The reason why the printer is giving you that error msg is because the all in one center is not communicating properly with the programs on your computer to your printer.

try to scan directly to your computer using the all in one center instead.

Posted on Sep 30, 2009

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2 Answers

How to remove/delete 'conduit.search.com'?


conduit.search.com is a adware.

I recommend that you install a good anti - Virus application and scan your computer.

For the time being you can use Malwarebytes. It works good for these Trojans. Please install it and then scan the computer. It would be better if you scan the computer in safe mode.

You can download Malwarebytes from:
http://downloads.malwarebytes.org/mbam-download.php

Additionally also scan the computer with Eset Online Scanner.
Eset Online Scanner

**Note** You will need to use Internet explorer for this scan - Vista and win 7 right click on IE shortcut and run as admin

Go Eset web page to run an online scanner from ESET.
  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • click on the Run ESET Online Scanner button
  • Tick the box next to YES, I accept the Terms of Use.
    • Click Start
  • When asked, allow the add/on to be installed
    • Click Start
  • Make sure that the option Remove found threats is unticked
  • Click on Advanced Settings, ensure the options
    • Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
  • Click Scan
  • wait for the virus definitions to be downloaded
  • Wait for the scan to finish
When the scan is complete
  • If no threats were found
    • put a checkmark in "Uninstall application on close"
    • close program
    • report to me that nothing was found
  • If threats were found
    • click on "list of threats found"
    • click on "export to text file" and save it as ESET SCAN and save to the desktop
    • Click on back
    • put a checkmark in "Uninstall application on close"
    • click on finish
    • close program

Jan 27, 2014 | Microsoft Windows 7 Ultimate 32 & 64 BIT

4 Answers

Unable to scan with x5470 Lexmark all in one


please try scanning with another program, for example you can try paint to start paint

press and hold the windows key, then press r. the run menu comes up, type in mspaint. ones the mspaint is open click file and select from scanner or camera, follow the scanning wizard and let me know the results.

Sep 24, 2008 | Lexmark X5470 All-In-One InkJet Printer

1 Answer

How do set up my lexmark pro901 to scan to my pc so that I can email the scans


Make sure the Lexmark Pinnacle Pro901 printer driver is installed on your computer. If you have the install disc that came with your printer, just insert it to your computer hard driver and follow the instructions on your computer screen. You can also the download the printer driver from the Lexmark website at http://bit.ly/d3ftso. Select your operating system > download > execute the file. Again, just follow the instructions on your computer screen.
Note: The install disc contains the Lexmark OCR scan software necessary for scanning documents for editing and saving them as PDF files. The downloaded driver does not contain the OCR software.
To scan to your computer using the printer operator panel:

1. From the home screen, navigate to Scan to Computer: Scan > Scan to Computer

2. Touch USB-Connected Computer or the name of a network computer. The local or network computer is the destination that will receive the scan. Wait until the printer has finished downloading a list of the scan applications available on the selected computer.

3. Select an application (in your case your email), and then touch Accept.

4. Select the color, resolution quality and the original image size. If necessary, touch Accept each time you make a selection.

5. Press the start button to start scanning. The scan is complete when the application you selected in step 4 opens on the destination computer, and the scan appears within the application as a new file.

To scan to your computer using the printer software (Lexmark Printer Home):

For Windows:


1. Click Start.

2. Click All Programs or Programs, and then select the printer program folder from the list.

3. Select Printer Home.

4. Choose your printer from the printer drop-down list.

5. Click Email, and then select Photo, Document or PDF.

Note: You can select Document only if an OCR application is stored on your computer. Scanning starts and the scan progress dialog appears.

6. When the scan is finished, a new e-mail message is created with the scanned document automatically attached.

7. Compose your e-mail message. Note: If your e-mail program does not open automatically, then you can scan the document to the computer and then send it through e-mail as an attachment.


For Mac:


1. From the Finder desktop, double-click the printer program folder.

2. Double-click the printer Center to open the All-In-One Center.

3. From the "What is being scanned?" menu on the main screen, select a document type.

4. From the "How will the scanned image be used?" menu, choose To be viewed on monitor/web page.

5. From the "Send scanned image to" menu, choose an application.

6. Click Scan.

7. Retrieve the scanned image from the application, and then send it through e-mail as an attachment.



I hope this information has been helpful.

Sep 19, 2011 | Lexmark Pro901 All-In-One Inkjet Printer

1 Answer

I want to scan a document. I click Scan Mode. The printer responds, "Retreiving Application List," then "Cannot Retrieve Application List."


A problem occurs with your scan driver. You will need to reinstall it to correct the problem.

Another way to scan is to use the scanner option in your computer. Go to Control Panel. Double click the Scanners & Cameras icon. Feed your documents in the printer before starting the scan process.

Try it.
Please give this answer a four thumbs up rating it this help you.
Thank you for using Fixya

Sep 12, 2010 | Lexmark X4530 InkJet Printer

1 Answer

My lexmark printer comes up on its screen saying downloading scan applications list from your computer. Please wait. i wait and nothing happens. Please let me know what i am doing wrong. thankyou


are you using the scan application when is doing this. or have you download drivers into the computer. do you have the installation disc. reinstall the printer and look for the closest drivers to printer as possible if not go to their website

Jun 25, 2010 | Lexmark X2500 All-In-One Printer

1 Answer

Printer will not scan to computer


This is my problem also. I get a message "waiting for application list to download." What's the application list? , and then, it will either turn off the indicator or just hang on "scan to computer". I have downloaded the Lexmark drivers but that doesn't help. Please post a solution, thank you.

Feb 04, 2010 | Lexmark X5650 ALL-IN-ONE PRINTER

1 Answer

Device monitor application problem


Make sure that the Lexmark Imaging Studio program is running. This was installed when you set up your printer.
If you see the multi-colored icon in your task bar for Lexmark Imaging Studio then try pressing the scan mode button twice. You should be able to scan then.

Sep 28, 2008 | Lexmark X3550 All-In-One Printer

1 Answer

Scanner not working......


try uninstall it then install again

Feb 27, 2008 | Computers & Internet

2 Answers

Scanner Error Message


Hi,

I understand that you are unable to scan from computer as well as from the printer front panel.

The issue that you are experiencing might be with the USB drivers unable to detect the printer.

However, please follow the below given instructions to resolve the issue.

Check for the communication between the computer and the printer by following the below given instructions:

To isolate the issue I suggest you to try scanning from Imaging for Windows which will scan from the all-in-one product using TWAIN software instead of the HP software.


1.Verify that the all-in-one product power is turned on and the printer cable is properly connected.

2.Click Start then Click Programs then Click Accessories then Click Imaging.

3.From the Imaging application, click File, and then click Select Device.

4.Select the HP all-in-one device from the TWAIN source list.

5.Click File, and then Acquire Image.

If you are unable to scan from the above steps, then confirms that the issue is with communication.

Refresh the USB composite drives to resolve the issue.

1. Right-click My Computer (in Windows XP, click Start first), and then click Properties.
2. Select the Hardware tab and then click Device Manager.
3. Click the Plus (+) sign next to Universal Serial Bus Controllers.
4. Click the USB Composite Device entry to highlight it, and then click Action and then click Uninstall. If a screen appears to confirm the deletion, confirm the deletion.
5. Disconnect the USB cable to the all-in-one, wait a couple seconds, and then reconnect the cable. This should restart Windows device detection (Plug and Play).
6. A New Hardware found screen may appear, click Next through all of the screens that appear for the Wizard to install the USB Composite Device. Click Finish once the wizard completes.

Then try scanning, even if the issue still persists uninstall and reinstall the USB drivers:

1. Save and close all programs that are currently running.
2. Click Start, select Shut Down, and choose Restart the computer.
3. Press the F8 function key, this will display the Windows Startup menu.
4. Select Safe mode.
5. After Windows loads in Safe mode, right-click the My Computer icon and select Properties.
6. Select the Hardware tab and click the Device Manager button.
7. In the Device Manager Window, double-click the Universal Serial Bus controllers.
8. Right-click the device listed under Universal Serial Bus controller and select Uninstall.
9. Click OK to confirm the removal of the device.

NOTE: Repeat steps 8 and 9 until all the devices under Universal Serial Bus Controller are removed.

The USB port is now uninstalled.

Now, restart the system. The system automatically detects and reinstalls the USB port.

Then try scanning this should resolve the issue.

If you are unable to scan from software, try running the scan diagnostic utility from the below weblink:

Here is the web link to download scan diagnostic utility:

================

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=US&swItem=oj-45265-1ScanDiagnosticUtility_ver_1.5.exe

================

Just copy and paste the entire link into the Internet browser's address bar and press enter.

Even if the issue still persists uninstall the complete All-in- one software and reinstall it.

This should resolve the issue.

Regards,
Lawrence

Jan 10, 2008 | HP PSC 500 All-In-One Printer

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