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My external is making a faint tick, tick, tick

My external is making a faint tick, tick, tick noise and it is not powering on. is ther anything i can do?

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I am sorry to inform you that your drive is failing. Normally drives will start with a faint ticking then move onto a solid clicking sound and maybe even a grinding noise. You will need to backup all of the data on that drive and then download the diagnostic utilities from your drive's manufacture and run the testing tool. If you can hear any ticking there is a very good chance the drive will fail the diagnostic tests. Assuming it fails you will then be able to RMA your drive for a working one as long as it is still under the warranty period. If your drive passes all the testing from the manufacture's tool I would advise you backup your data from that drive regularly and run the diagnostics weekly until it throws and error code.

Posted on Jul 24, 2009

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The heads are flicking back and forth at random and make the ticking noise you hear.
The drive can still be detected because the physical hard drive and the controller board on it are in reality 2 seperate components working together. So the controller board is also trying to access the hard drive without luck.

If you have not dropped the unit or knocked it over etc, then chances are the controller board is what has died and therfore you still cannot access the drive. You may get lucky in finding a new controller board to replace a failed one and that will also get your data back.

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