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No heat, same as you.

Same %^#$ problem. I have owned Dimplex and Charmglow, all three FAILED within a year of puchase. Home Depot is worthless, they say send it to the manufacturer. As if it's worth it to ship a 45 lb piece of garbage back to China and back.

What's more, an electrician friend fixed one and it broke again with a couple of weeks, so I'm not even sure I should bother trying again

I suspect the cheap switches the maker uses do not support the amps needed to run the fireplace and they burn out. (I'm not an electrician, maybe I used the wrong words)

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Unfortunately, there are so many things, that are
'Designed to fail'.
I know this is not a solution, but if you bear in mind that, sometimes, you do get what you pay for.
Just make sure that, if whatever it is, is, under guarantee, be firm, and insist that they give you the service, you have payed for.
Good luck with that.

Posted on Jul 24, 2009

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hello. i can help. here is the home depot number to call. insist that they take it back, they will, if they say no tell them you will report them to the better business bureau and the attorney general for your state.

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Home Depot Contacts

You might also be interested in this website. You might use this for "ammunition".

http://www.consumeraffairs.com/homeowners/charmglow.html

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