Paper Empty in Custom Tray message

Put more paper in the Manual Feed tray to allow it to continue or change the settings to bypass Manual Feed Options.

490 error means -

LOAD mmm AND PRESS ONLINE SWITCH 490: MP TRAY EMPTY

Print job from MP Tray has been received and the MP Tray is empty.

Load the requested media (mmm) in the MP Tray and press ON-LINE.

Check your print driver settings and see if your defualt try is set for the MP Tray. Also see if the page setup for the print job is set for MP tray.

"MP" tray is refering to the top fold down tray on the front of printer (bypass tray) You might load paper in the bypass and see what it does?

The MP tray referred to is the Multi Purpose tray and is located at the front of the printer. To access it, you need to find the 2 indentations at the side of the front feed assembly and pull them towards you. this then gives access to the MP tray. Don't forget to press the blue button after loading the paper. Your user guide/manual will give clear instructions and pictures. It may also be called manual feed tray. Once loaded with the correct paper press the online button and printing will start.

If paper in mp tray it can print mp tray only,
There is no option to chane the settings.

MP - is the manual tray on the side. Sometime I've had trouble with switch that locates the paper on the side. Joggling the paper has helped me.

Its asking for you to put some paper in the tray at the side of the printer. There is a small hatch on the right hand side which will turn in to a paper tray when pulled open. Put in the paper and it will print. You will then have to disable that tray to prevent it happening again.

I would suggest checking printer properties in the computer and ensure the paper size and source is Letter and set to Automatic Choose. Another choice may be to deleted the printer driver and re-install it. You can also go into the menu options until you get to Set factory defaults, press Select, then try the print job again.
I really suspect a program is controlling this from the computer.
To get a list of the existing printer settings, Select Menu and use the Right Arrow button until you get to Printer Menu Settings. The printed report should tell you what your actuall settings are. Maybe the default is set to Custom, instead of Letter.
The Set Factory Defaults option should fix most problems.
Good Luck John Moser

WHAT MAKE AND MODEL? (HP?0
BUT WHAT THE PRELIMANARYLOOKS LIKE.
1 OF THE PROBLEMS IS THE PRINTER IS THE TRAY IS SET TO CUSTOM.
PULL TRAY OUT LOOK AT HOW THE TRAY IS SET ....
IT SHOULD BE IN STANDARD NOT CUSTOM.
AND ANOTHER PROBLEM ALSO IS THE TRAY'S ADJUSTMENT IS OPEN TOO FAR.(CLOSE IT UP TILL PAER IS HELD IN ON ALL FOUR SIDES.