Question about HP Color LaserJet 3500 Printer

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13.01.00 paper jam tray 2

We have an HP color laserjet 3500 printer that will not feed the paper from tray 2. There doesn't seem to be a jam that we can see. It does feed from the manual tray - but not tray 2. Any suggestions? Thanks in advance.

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  • 168 Answers

The pickup rollers are worn out. Replace them and your problem will be gone. While you are sourcing them, use some alcohol. This may give them a little more life.

Posted on Jul 23, 2009

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Feed rollers are worn out, replace them. If u clean this rollers do it with solution 50/50 water and alcohol, don't do it with pure alcohol

Posted on Jul 24, 2009

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SOURCE: Laserjet 4MP paper jam problem Half feeds from

I have seen this issue before and your problem is likely due to very fine paper dust on the pickup rollers. This is easy to fix and takes only a few minutes. Use a soft piece of cloth (not a paper towel), a computer cleaning towelette or anything that does not produce lint; dampen it (unless your are using a towelette) slightly with cleaning alcohol and wipe off the paper pickup roller on all sides. You should also remove the toner cartridge and vacuum out the interior of your 4MP, use care if you are not used to poking around the interior of HP printers. You will usually find both white paper dust and maybe some black toner dust. Put the cartridge and paper tray back in place, print a couple of blank sheets as a test - you should be good to go.

Posted on Oct 03, 2009

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Free PDF of Service Manual:
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