Question about Computers & Internet
I have the same problem as the others in this thread. After followingevery troubleshooting techniques in the manual, but nothing worked. Icontacted Customer Service, and they determined that the problem wasnot the remote but a motor. The representative claimed that the neededpart would be $180 (but free to me since I am still under warranty) and$15.21 for S & H. Supposedly, no labor is needed: I don't even needtools. I'll know more when the part arrives next week.
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Posted on Jan 02, 2017
If the solution posted by Susan R. (below) fails to work, locate the black power down box under the bed. Check the battery compartment and remove all batteries. If batteries are installed they will prevent a full reset of the box. Unplug the power cord, wait 45 seconds and plug the power cord back in to reset the electronic components. Replace batteries. Now that the error has been wiped from the box's memory, you can now synchronize your remote with the power down box using Susan's instructions below. - Mike V., Antioch, CA
"Locate the power down box for the bed and press the "learn button" for 1 second and release (Black box under the bed). On the hand control, simultaneously press and hold the position 1 and off buttons. The transmission indicator light will flash slowly and then flash rapidly. Continue to hold for 5 seconds and then release the buttons. It should now work! Enjoy. Susan R., Paducah, KY"
For further assistance, refer to the user manual that came with your TEMPUR® Advanced Ergo System™ or you can download it here.
For phone assistance please contact a Leggett and Platt representative at 800-888-3078. Leggett and Platt is the manufacturer of the adjustable bed and remote components for Tempurpedic.
Posted on May 18, 2009
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