Question about Office Equipment & Supplies
Have you rebooted your computer and restarted the printer? If so, try this solution, to begin with. See the home support page here, the printing troubleshooting site for your model here, or the install and setup guide here.
But I'm thinking this sounds like you need to clear the print queue in windows. Instructions for that here, and other troubleshooting guides for printing problems in xp here. If the printer appears to be functioning ok in the device manager, you can also try using the xp printer troubleshooter available from the Printers and Faxes section of the control panel to guide you through possible solutions.
I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!
Posted on Jul 23, 2009
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Posted on Jan 02, 2017
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