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I have a dyson ball vacuume it I is so hard to push on my carpets. The tank is filled with carpet fibers. I am afraid it is ruining my rugs. Please help.

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4 Answers

I have a huge area rug, I cannot even push the vacuum because it sucks up the rug. what can I do?


This vacuum is not made for the new soft carpets

only special vacuums are recommended by the rug Manf, Emer Vacuums USA

Here is a link for these vacuums

Jun 28, 2015 | Dyson DC28 Animal Bagless Upright Vacuum

2 Answers

I can't push my Dyson Dc33 on my new carpet..it works backwards ok but not pushing forward?


Hi Fran, it's Jack at Dyson.

DC33 is engineered to work effectively on both hard and carpeted flooring. The cleaner head is engineered to adjust automatically for different floor types and carpet piles. You can also turn off the brush bar for hard floors and delicate rugs, using the brush control on the cleaner head.
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I'm sorry to hear you're having difficulty pushing your machine forward on this particular type of new carpeting. If your DC33 worked effectively before the new carpeting was fitted, it doesn't sound like there's an issue with the vacuum itself. However, we'd appreciate the opportunity to take some further details about the issue, and may be able to suggest a resolution. You may also want to consider contacting the carpeting manufacturer directly, as they should be able to recommend the best way of caring for this specific carpeting.

When you have your DC33 easily to hand, please give the Dyson Customer Helpline a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

We'll look forward to speaking with you.

Feb 13, 2015 | Dyson DC33 Multi-Floor Upright Bagless...

1 Answer

How do I change to different powers


Hi there, it's Jack at Dyson.

DC24's brush bar is powered by its own motor. This means the brush bar can be turned on for carpets and rugs, and off for hard floors or delicate rugs.

To turn off the brush bar, just press the silver brush control switch located next to the red on/off switch. Press it a second time to turn the brush bar back on.

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I hope this helps, but if you'd like any further advice you're welcome to contact our experts directly by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Aug 25, 2014 | Dyson DC24 All Floors Upright Cleaner...

1 Answer

Extremely difficult pushing vacuum over new carpet


Hi Julie,

I'm sorry to hear you're having difficulty using your DC17 on this particular carpet type. I'd encourage you to contact the carpeting manufacturer for advice, as they should be able to recommend the best way of cleaning it.

If you'd like any further assistance with your machine, please email us on askdysonUS@dyson.com, or give our customer Helpline a call on 1-866-693-9766.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

May 09, 2012 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

Dyson 33 wont push on plush carpet


Hi there,

I'm sorry to hear you're having difficulty using your DC33 on this particular carpet. If you haven't already contacted our Helpline, I'd encourage you to do so, as we'll be able to discuss other options which may be more suitable for your needs.

You can reach us on 0800 298 0298 (UK), or 1-866-693-9766 (US). We'll look forward to hearing from you.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Mar 27, 2012 | Dyson DC33 Bagged Upright Vacuum

1 Answer

My Dyson will not vacuum a dining room rug. I have to push and force it to vacuum. My Dyson vacuums my carpet and hardwood floors without a problem.


Hi there,

Sorry to hear you're having difficulties using your DC24 on this particular rug. You may find the cleaner's powerful suction causes certain lightweight rugs to seal closely with the soleplate, requiring a little more effort to push.

Reassuringly, it sounds as if your cleaner is performing correctly, but if you have any further concerns about this issue, it's probably best if you get in touch with us directly. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to provide the assistance you need.

Kind regards,

Jack
Dyson Online Customer Support

Aug 17, 2011 | Dyson Ball DC24 Bagless Upright Vacuum

2 Answers

Dyson eats my carpet


When using the Dyson or for that matter any other vacuum cleaner that has a motorized roller brush, you need to make sure that you AVOID open carpet edges since the suction end ( which has a roller with the brush) will grab open fiber ends. You should use an attachment or floor tool when cleaning open edges of your rug or carpet. Most vacuum cleaners come with a range of attachments that be used be used appropriately.

Sep 16, 2009 | Dyson DC07 Animal Bagless Upright Cyclonic...

2 Answers

Is the Dyson pulling carpet fibers, not dirt ?


You need to shut the brush roll off. It is ruining your rugs, the dyson has a very aggressive roller and can hurt some types of rugs and carpets.

Aug 17, 2009 | Dyson DC15 All Floors - The Ball Bagless...

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