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GE Profile micowave model JE2160SF001 won't cook

My 6 year old GE Profile micowave model JE2160SF001 is broken. The timer counts down, but the light and fan don't turn on, nor does it actually heat food.

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This is usually caused by either a bad door switch or a loose door switch mount, which are pretty simple problems to fix.

Even though a door switch clicks, it may still be bad inside.

Door switch or mount trouble is usually caused by slamming the door or by opening the door while it's cooking without hitting the Stop pad first.

There are plastic mounts inside the microwave which hold the door switches and onto which the door latches lock when you close the door.

The screws on these mounts may be loose. If they get too loose, the switches will not be activated properly.

Sometimes it's a broken tab on the switch holder, allowing the switch to rotate just out of position. This tab can be hard to see, since it is under the bottom edge of the switch.

If the switch mount is broken, it's usually more economical and safer to add a dab or two of hot glue to the mount to secure the switch. Let it cool for about 30 minutes before using.

One test that sometimes helps is to gently lift up (and/or push down) on the door or handle as you try to start it. If it works or tries to work, then it's a door switch mount or door alignment issue.

If you or someone you know decide to look into it, we have critical information on safety, disassembly and door switches:
http://www.microwavedisplay.com/safety.txt
http://www.microwavedisplay.com/disassembly.txt
http://www.microwavedisplay.com/doorsw.txt

You can find helpful exploded view diagrams and order parts by entering your full model number here.

There may be a "mini-manual" (tech sheet) hidden inside the unit behind the control panel or hidden elsewhere, which is very helpful when troubleshooting, testing, and locating components.

If you only need a switch, you can order a universal type
here for $5 postpaid.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

Posted on Jul 25, 2009

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GE Customer Service is online here.

We're happy to help and we appreciate your thoughtful rating of our answer.

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