Question about T-Mobile Wing™ Smartphone

6 Answers

Phone won't ring

The volume is on and the sound works since I can still play music and it makes a sound when I receive a text, but when someone calls me it doesn't ring.

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  • croat Dec 11, 2007

    You are not alone, I have the same exact problem with my T-mobile Wing. I often play a game of Solitaire on it (how mundane of me) and have a few 3rd party apps installed on it, but don't use them very often. However, the ringing stops almost every single day and if I let it go on without checking (by sliding the left side slider switch up or down to hear the 'ding') I am sure to miss a call. To beat it, I simply turned on vibration option in addition to ringing for all incoming calls. That never fails, unless I'm not near it. At first I was hitting the reset/reboot pin-hole to solve the problem (at least temporarely), but then I discovered that if I go to the Settings screen, Sounds & Notifications and then under notifications tab I simply play the sound I have already selected for the incoming phone ring tone - it starts to play just fine and it works! So, something is causing the built in sound chip to quit reproducing those sounds until you kick it - Fonzie style! I wish someone can explain this to us.

  • Anonymous Mar 14, 2008

    Same problem here. I checked the phone settings to make sure the ring type was set to ring and made sure the ring volume was up, but for some reason it doesn't work when people call.

  • Anonymous Mar 25, 2008

    I've had a the Wing since Nov. of 2007 & have the same problem with the sound cutting out. T-Mobile has replaced the phone twice & each phone has the same problems. I do not have any third party applications installed on the phone. The only thing I've done is sync it wiht Outlook on my computer. I can also go into "sounds & notifications" & play the selected sound for incoming calls to correct the problem. T-Moblile is now stating that it is a memory problem. I would not recommend this phone to anyone.


  • s__y Aug 08, 2008

    I have the same problem with my T-mobile, I did call T-Mobile and they send me a new one, only to see the same problem resurface again on the new one. WHat I have noticed is that the issue happens (almost consistenantly) after plugging the phone into the USB to charge it.

    I used to have very minimal 3rd party apps on the phone and I did remove all of them without any success. I did also try the latest t-mobile upgrade and that did not solve the issue too.

  • Anonymous Aug 19, 2008

    My phone is so random. Sometimes it works; sometimes it doesn't. It rings when it wants and vibrates when it wants. Sometimes I have no clue I received a text/call.

  • specialk1015 Sep 16, 2008

    I noticed this problem with my phone when I put it on silent then put it back to full ring(w/ vibrate). Sometimes it would go on silent right away and sometimes it would ring a couple of times before it goes to silent while it's on full ring. In sounds and notification, it won't play if you just hit play. What you have to do to turn your sound back on is hit the stop button first then hit play(preview) then your sound will turn back on until the phone decides it doesn't want to ring anymore.

  • winged1 Sep 24, 2008

    i also have the tmobile wing and the sound ghas went completely out. I performed the upgrade and it did absolutely nothing... What the **** is the point of spending this much money on a phone for ridiculous stuff like this to happen??



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I had the same problem. I deleted my internet explorer temp files, turned the phone off/on, and my phone rang again! Basically, just watch your device memory and keep it as clean as possible. Really bad bug, needs a patch already!

Posted on Apr 16, 2009


My girlfriends did the same thing twice. It's as if one speaker just stops workign so you can't hear it ring but the other one works so you can still hear people talk. And mine goes silent but works if I change the sound and then set it back again. My girl is on her 4th phone. I am still on my first one and she bought hers after mine.

Posted on Sep 17, 2008


Hell yea i had the same exact problem the sound didnt i could make calls and hear what people were saying but it didnt ring . The phone was only a few months old and i had to get it replaced

Posted on Aug 14, 2008

I have a brand new Wing and it does the same thing. Nothing is loaded on it yet. I only have contacts from Outlook synced up with it, that is it.

I hate this phone!

Posted on Feb 25, 2008

Thank you, but even though it's a valid way of finding out (by process of elimination) what it is that's causing it to quit working I don't really have that much patients or time on my hand to be playing with it. There has to be some sort of a way of running a software/hardware diagnostics on the device. It's sort of like the "burn-in" you'd do on a computer before sending it off to a customer. This, I envision, would run for a day if necessary and on a clean device (using the method you described) to see if the manufacturer is at fault. When I say "manufacturer" I mean either T-Mobile, HTC or Microsoft or any other component level manufacturer for that matter. I guess it's just a wishful thinking, but maybe that day will come when someone will figure out a way to put these mobile devices through the same paces that computers are subjected to and find what's wrong with them before they are being sold. I see too many forums where people say the sound quits working and I don't think all of us are running the same 3rd party software that does this to us. And it's not just my HTC manufactured phone model, there are others. The only common theme among them is the presence of Microsoft Windows Mobile 6.0 professional. I'll leave it at that. Thanks for your suggestion.

Posted on Jan 02, 2008

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It is definately not speaker related.......i would do a master reset....delete those 3rd party apps....they are likely causeing the do this, go to start, settings, system, clear storage.....good luck! :)

Posted on Jan 01, 2008

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