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When I change my toner cartridge why am I getting a memory error?

In our warehouse we have a few printers that are getting these memory error messages, when we use a certain brand of compatible cartridge. Could this really have anything to do with the cartridge itself, or is it something else? If it's something else, does anyone know what would be?

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  • 136 Answers

First Could I ask you which Make and Model Number are we talking about ?
For Example if it is Canon or Xerox theirs Chips on the Cartridge that resets the counter and verifies if it's a genuine cartridge, Yup manufacturers are getting tricky that way.

Posted on Jul 24, 2009

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1 Answer

Supply memory error


Remove cartridge, observe a small chip mounted on cartridge shell..This chip calculates the approximate toner levels, once its reached "Zero" printer says cartridge empty/low replace it.. If the memory is not detected due to any reason printer will say supply error or 10:xx supply error..
Replace this memory if available( locally its available ) or replace the cartridge.. Very few cases same error appears with faulty DC controller..
Ex supply memory:
3c59a7d1-d9e9-47bb-9741-ff5ff0a9cbaa.jpg

Oct 28, 2013 | HP LaserJet P2055d Printer

2 Answers

I am getting an error code of 10.1000 in my 2600 n printer, I have tried changing the cartridge twice with no luck.


If this error occurs upon initial power-up on the printer, remove all cartridges to check for the orange packing tape. If present, remove it before reinstalling the toners.

Dec 23, 2010 | HP Color LaserJet 2600n Printer

1 Answer

10.00.00 supply memory error


Memory Supply Error 10.00.00 The printer is unable to read or write to the print

cartridge e-label, or the e-label is not on the cartridge.


Basically what is happening is the printer cannot read the small chip on the toner cartridge. The chip is located on the toner cartridge as it is inserted into the printer. 1 - Make sure the toner is firmly seated into the printer. 2 - Power cycle the printer with the toner out of the printer. Install the toner back into the printer. 3 - Install another toner cartridge. 3 - Verify that the e-label connector is firmly seated in connector


Contact a local HP Authorized Service Center for further assistance.

Oct 14, 2010 | HP LaserJet 5200 Printer

1 Answer

10.00.00 supply memory error Unable to read cartridge data


Memory Supply Error 10.00.00 The printer is unable to read or write to the print

cartridge e-label, or the e-label is not on the cartridge.


Basically what is happening is the printer cannot read the small chip on the toner cartridge. The chip is located on toner cartridge as it is inserted into the printer. 1 - Make sure the toner is firmly seated into the printer. 2 - Power cycle the printer with the toner out of the printer. Install the toner back into the printer. 3 - Install another toner cartridge. 3 - Verify that the e-label connector is firmly seated in connector


Contact a local HP Authorized Service Center for further assistance.

Sep 01, 2010 | HP LaserJet 2420 Printer

2 Answers

My hp laserjet 1210 mfp always reads supply memory error.. what is that?


Memory Supply Error 10.00.00 The printer is unable to read or write to the print

cartridge e-label, or the e-label is not on the cartridge.


Basically what is happening is the printer cannot read the small chip on the toner cartridge. The chip is located on the toner cartridge as it is inserted into the printer. 1 - Make sure the toner is firmly seated into the printer. 2 - Power cycle the printer with the toner out of the printer. Install the toner back into the printer. 3 - Install another toner cartridge. 3 - Verify that the e-label connector is firmly seated in connector


Contact a local HP Authorized Service Center for further assistance.

Aug 04, 2010 | HP LaserJet M1522nf Multifunction Printer...

1 Answer

I am getting error: 10,1000 supply memory error reinstall


You are using re manufactured toner and it has a bad chip. Replace the toner.

Jul 06, 2010 | HP Laserjet CM2320nf All-In-One Color...

1 Answer

On Initialization the following error appears 10.00.01 Supply Memory Error.


The printer cannot read the memory tag on the black toner catridge. Power the printer off, swop the black toner cartridge for another colour.ie put the cyan, magenta or the yellow in the place that the black should go and fit the black in to space left by the colour. Power the printer on and see if the error remains the same.If it's the same error then it could be the cartridge reader in the black position.If the error changes, then it's possibly down to the black cartridge.

Oct 14, 2009 | HP LaserJet 5550 Printer

5 Answers

10.10.00 supply memory error coming on HP Laserjet 5200 Printer.


Dear Sir,
I has change the printer cartridge. After changing the printer cartridge above mentation comming. When I am making printer power on the (10.10.00 supply memory error) display. Please tell me how to solve this problem. Best regards,

Thanking
Ajom Khan Hero
Mobil No.092 5192797.
Al Nahr Co.Ltd
Tripoli - Libya

Jun 17, 2009 | HP Hewlett Packard LaserJet 5200 Printer

3 Answers

"cartridge memory error"


To identify the misbehaving cartridge just replace them one by one with another new, preferably HP cartridge. As far as why, HP makes lots of money by ?encouraging? users to buy genuine HP consumables. While HP?s cartridges are uniformly the best available they are are outrageously priced, thus the refill market. In an attempt to kill the remanufacturing market HP now embeds ?chips? in each of their LaserJet cartridges, unfortunately for HP refillers can replace them too. I?ve found several references to this error message and they are always linked it the printer discovering a remanufactured cartridge. In most of the other cases this automatically disables ?economy mode? printing but you can typically bypass the error message by hitting the enter (check) button on the printer.

Nov 28, 2006 | HP Color LaserJet 3500 Printer

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