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Hello I have a dyson fuscha stand up vacuum it intermediately shuts off while holding the on button on The dyson is relatively new and has not been used more than 5-10x in light cleaning

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Button could be defective

Posted on Mar 18, 2017

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How Do I reset my Dyson DC65


Hi there, it's Jack at Dyson.

Like most Dyson upright vacuums, DC65's brush bar is engineered to shut off for protection if something jams it. Once you've checked the cleaner head for obstructions and removed any threads or hair from the brush bar, you should be able to reset your machine as shown in the video:


There's no physical reset button - the reset mechanism is built into the main on/off and brush control switches. Please note, the brush bar will never rotate when your machine is standing upright, so recline it into the normal vacuuming position before testing it.

If you need any further advice from our experts after giving this a try, you're welcome to contact the Dyson Customer Helpline directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU). In the unlikely event that a repair or a replacement part is needed, we can also confirm if this is covered under your Dyson parts and labour guarantee.

Feb 24, 2015 | Dyson DC44 Animal Cordless Vacuum Handheld...

1 Answer

Dyson dc23 - motorhead shuts off while vacuuming after 5 seccond when i push it start working but then shut off again again


Hello, this is Ava with Think Crucial.

There are a number of reasons why your Dyson cleaner is running off and on. First, it can be due to a battery of the cleaner. Make sure that the power cable is properly plug to the power and seated properly from the unit while charging. If you find that the battery isn't charging at all, you may need to replace the battery. Second is to check the MAX button of your cleaner. If the button lights up and flashes when your Dyson keeps on pulsating, press and hold the power button and depress the MAX button to turn off the function. You may need to do it for a few times to get the hang of it. Third is to check for any blockages or clogs in the attachments. Look down through the tube and check to see if there are clogs on the sweeper end or if the roller is tangled up in fibers. Clean the roller brush are if it it's necessary. You may need to empty the dust bin of your unit as debris can build up in hard to reach places. Lastly, cleaning the filters may fix the pulsating of your cleaner. Remove the filter and rinse it with cold water and air dry it for 12 hours. Don't use detergent when washing your filters. If the pulsating doesn't go with the given quick fix, I suggest to contact Dyson for further assistance on this.

You can purchase a wide variety of high quality Dyson replacement parts for your Dyson Vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=dyson

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Jan 01, 2013 | Vacuums

1 Answer

Dyson dc24 brushes do not work even when i depress the silver button


Hi there Alison, it's Jack at Dyson.

DC24 is equipped with a safety device which shuts off the brush bar if something jams it - for example, a shoelace or a rug fringe. From what you've described, it sounds like your machine may just need resetting. This is simple to do if you follow the steps shown in our online Support guide:

http://www.dyson.co.uk/support/dc24/dc24-multi-floor/my-machine-is-not-working/my-brushbar-is-not-rotating/stabiliser-check

You may also find the video below useful. Make sure that before you test the machine, you've reclined it into the vacuuming position, because the brush bar will never rotate when the machine is standing upright.

I'm confident this will resolve the issue, but if you'd like any further assistance, please give our Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).


Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com


Dec 02, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

2 Answers

Brush does not rotate when switch is on


Hi, mine did the same thing last week. I took off the end cap that holds the brush in place, and noticed inside the cap a piece was broken. Got a new end cap from Dyson, and it works fine now. Also, roller will not work in the upright position. You should recline the handle, then turn the vacuum on and make sure the brush switch is on. Hope that helps.

Jul 09, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

Brush not spinning / no blockage/ no belt problems


Hi there,

DC24 is fitted with a safety device which shuts off the brushbar if it accidentally becomes tangled with a rug fringe, etc. To reset this, stand the cleaner so it's facing you, and locate the red reset button in the recess on the left side of the cleaner head. Pressing this in firmly should reactivate the brushbar.

You may find it helpful to run through these simple checks on the Support section of our website:

http://www.dyson.co.uk/support/help.asp?article=1502&product=DC24-ALLFLOORS

Remember that the brushbar will never rotate when the cleaner is standing in the upright position, or if you've used the silver button next to the red on/off switch to turn it off.

If you need any further assistance, please get in touch with us free, on 08002980298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
Dyson Customer Service

Jun 30, 2011 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

Dyson wont staND UPRIGHT


Hi its Darran at Dyson.

So that we can help resolve this, please call our Helpline on 0800 298 0298. One of our advisors can through some simple checks with you which will hopefully resolve the problem.

We look forward to hearing from you.

Kind regards
Darran
Dyson Customer Service

Mar 10, 2010 | Dyson DC25 All Floors Bagless Upright...

1 Answer

The brush bar wont spin on my dyson dc 25... i


Hi its Darran at Dyson.

Simply switch the machine off and stand it upright. Press the brush bar on/off switch once and then turn the machine back on.

When you release the machine into the vacuuming position, the brush bar should start to turn again.

If you still having problems, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).

Kind regards
Darran
Dyson Customer Service


Jan 08, 2010 | Dyson Ball HEPA Upright Bagless Vacuum -...

3 Answers

Dyson DC 18 Model won't stand upright on it's own


If it won't pop back into the cradle that holds it in standing position, take off the entire hose and check for long items such as pens and pencils.

Feb 02, 2009 | Dyson DC18 all floors Bagless Upright...

2 Answers

Dyson animal will not stand up and question concerning lifetime hepa filter


http://geeksquad.fixya.com/ThreadView.aspx?prdid=34163&thid=630085
Dyson animal will not stand up and question...
Posted by madmimi on May 28, 2008
my dyson will not stand up by itself=catch seems to have failed and online instructions from dyson have not solved the problem- can anyone help
my second question is will dyson replace my lifetime hepa filter that is located beneath the debris collector, it is very black and is not washable


Hello,
I would advise you to ALWAYS to FIRST UNPLUG YOUR VACUUM before beginning any service procedure.

In answer to your 1st question, you may want to check with a factory authorized vac dealer who does repair on the Dyson vacuums to see if they can correct the problem, or call the Dyson factory phone # listed below for the nearest vac dealer in your area. 2nd question. The Hepa filter is mostly a wear item and I was not aware of the lifetime Hepa filter and that also would be a good question for the factory to answer, I could not find an answer to the questions and they might be able to clarify the answer to both your questions. So if you need further assistance, please feel free to contact your local vacuum cleaner dealer in your area or in the yellow pages, or contact the factory phone number or website to further assist you with your questions.
http://www.dyson.com/
Dyson Inc. 600 W. Chicago Suite 275 Chicago, Illinois 60610
Customer Service 1-866-693-9766 questions@dyson.com
http://www.a-1vacuum.com/ 1-800-657-1874 Customer Service
Thanks, Don the Vac Man
Go Ahead. Use Us.

May 28, 2008 | Dyson DC14 Animal Bagless Upright Cyclonic...

2 Answers

Broken Dyson


A quick temporary fix - parcel tape, or one of those stretchy cord (bungy?) with the hooks on the end. Anything more effective would probably require other parts to be replaced.

Jan 16, 2008 | Dyson DC07 Bagless Upright Cyclonic Vacuum

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