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Hi I have a dyson DC24 and the brush bar has stopped spinning and a popping noise, I've cleaned the brush bar and all filters and tried the reset button - still nothing, and still a pop, ideas/cost

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5 Suggested Answers

SOURCE: beater bar does not work dyson DC07

If the beater bar does not spin freely, and the belt still seems to be in place, then you may not need a new clutch, but you may need to reset the clutch.  This is done very simply by keeping the beater bar section of the vacuum flat on the floor and reclining the handle all the way to the floor so the entire vacuum lays flat. There is a mechanism in the vacuum which resets the clutch. You will probably not hear anything when the clutch resets.  I sat on the phone for an hour and a half to hear this simple technique is built into the vacuum, but excluded from all instructions and website customer service information.

Posted on Oct 22, 2007

Dysonteam
  • 167 Answers

SOURCE: dyson ball dc24 the brush bar is not turning

Hi its Darran at Dyson.

With the machine switched off, press the re-set switch on the side of the head, making sure you push the button in as far as you can. When you switch the machine back on and lower it into the vacuuming position, the brush bar should start turning.

If this doesn't rsolve the problem, please contact our Helpline on 0800 298 0298, between the hours of 7am - 10pm, 7 days a week.

Kind regards
Darran
Dyson Customer Service

Posted on Apr 20, 2010

Dysonteam
  • 167 Answers

SOURCE: the brush bar wont spin on my dyson dc 25... i

Hi its Darran at Dyson.

Simply switch the machine off and stand it upright. Press the brush bar on/off switch once and then turn the machine back on.

When you release the machine into the vacuuming position, the brush bar should start to turn again.

If you still having problems, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).

Kind regards
Darran
Dyson Customer Service


Posted on Apr 22, 2010

askdyson
  • 2572 Answers

Official advice and support for Dyson technology

    Verified Fixya Pro

    SOURCE: my dyson dc24 roller bar

    Hi there, it's Jack at Dyson.

    I'm sorry to hear you're having difficulties with your DC24. Your cleaner is equipped with a safety device which shuts off the brushbar if it gets tangled with a rug fringe, shoelace etc. After making sure the brushbar is free of threads, hair or other obstructions, you'll be able to reset the cleaner and get the brushbar running again. The easiest way to do this is to follow the steps shown in our online support guide:

    http://www.dyson.co.uk/support/dc24new/dc24-multi-floor/my-machine-is-not-working/brushbar-not-rotating-reset-check

    Use something like the eraser-end of a pencil to depress the reset button, and make sure you push it in firmly until you hear an audible 'click'.

    Please note, the brushbar will never rotate when the cleaner is standing in the upright position, or if you've turned it off using the silver brush control switch located next to the red on/off switch.By following these steps, you should be able to resolve your issue without further assistance.

    However, if you've tried this and are still concerned, it's probably best if you get in touch with us directly. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to run through some troubleshooting over the phone with you recommend the best course of action.

    Posted on Sep 12, 2011

    askdyson
    • 2572 Answers

    Official advice and support for Dyson technology

      Verified Fixya Pro

      SOURCE: My Dyson DC24 makes a loud whining noise at shutdown, but it does not do this when I remove the ball filter. Any ideas?

      Hi there,

      Thank you for your inquiry. Based on the description you provided, the issue appears to reside with the post motor filter. Please call us directly so we can provide further assistance. We can be reached at 1-866-693-9766 (US) or 0800 298 0298 (UK). We look forward to speaking with you.

      Best wishes,

      Jessica

      Posted on Jul 25, 2012

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      1 Answer

      Dyson DC25 brush won't spin when touching the floor. If I lift it off the floor it spins, once it touches the floor it stops. Any idea what the problem is?


      I can think of three things that could be wrong.

      The easiest one is that the brush has hair and fluff wrapped around its bearing. This happened to me and was causing a burning rubber smell. Turn it over and remove the base plate. Lift the belt by putting a piece of cord under it and slide the brush out. Remove one end of the brush and slide the spindle out. Clean all the hair out and reassemble.

      The internal drive belt is worn, or the nylon bush that it runs on.

      The clutch is worn out.

      The last two are not as easy to fix as the main drive belt is enclosed in the centre of the clutch. There are videos though that show you the process. Have a read and a watch, but try my first tip first.

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    • Mar 18, 2016 | Dyson Vacuums

      1 Answer

      Dc dyson 24 free repair maule


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      Jan 28, 2016 | Dyson Vacuums

      1 Answer

      The brush will not turn


      Hi Richard,

      DC24's brush bar is engineered to shut itself off to prevent damage if something jams it. Once you've checked the checked the cleaner head for obstructions and removed any threads or hair from around the brush bar, you can reset the machine as shown in the video attached.

      Tip: It can help to use something like the eraser-end of a pencil to push the reset button. When pushed correctly you should feel a click.

      Please note: The brush bar will never rotate when DC24 is standing upright, so make sure you recline the machine into the normal vacuuming position before testing it.

      I'm confident this will resolve the issue, but if you would like any further advice from our experts you can reach us directly by calling the Dyson customer Helpline on 0800 298 0298 (UK), or 1-866-693-9766 (US).

      Best wishes,

      Jack
      Dyson Online Customer Support
      www.dyson.com

      Sep 21, 2013 | Dyson Ball DC24 Bagless Upright Vacuum

      1 Answer

      My dyson DC24 makes a horrible noise when the brush is spinning.... like it's not stable.


      Hi Michelle, it's Jack at Dyson.

      I'm sorry to hear you're having difficulty with your DC24. The rattling noise could be caused by something obstructing the brush bar. Please take a look at the video attached, and make sure the cleaner head is free of blockages, and the brush bar is free of any threads or hair. Once you've removed the brush bar, check both this and the cleaner head for any visible damage.

      Once you've reassembled the machines, please test it to see if it's still making the unusual noise. If it is, our experts will be happy to help further - and if a replacement part is needed, they can confirm if we're able to order this under the terms of your machine's 5-year guarantee.

      You can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA).

      Best wishes,

      Jack
      Dyson Online Customer Support
      www.dyson.com

      Aug 28, 2013 | Dyson Ball DC24 Bagless Upright Vacuum

      1 Answer

      My dyson dc24


      Hi there Shane, it's Jack at Dyson.

      DC24's brush bar will shut off if something jams it - for example, a rug fringe or a shoelace. Once you've checked the cleaner head for any obstructions, you should be able to reset it. To do this, please follow the steps shown in the video.

      It may help to push the red reset button with the eraser end of a pencil or something similar. You should feel a click as you push it in.


      The brush bar will never rotate when the machine is standing upright, so please make sure you recline it into the vacuuming position before testing it.


      If you do need further help after trying this, please give our experts a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).


      Best wishes,


      Jack
      Dyson Online Customer Support
      www.dyson.com

      Jul 30, 2013 | Dyson Ball DC24 Bagless Upright Vacuum

      1 Answer

      Dyson DC 24 brushbar motor stops working , every so often , I press the reset button then it works for a while and stops again till I press reset again.


      Hi there, it's Jack at Dyson.

      DC24 is equipped with a safety device which shuts off the brush bar if something jams it - for example, a shoelace or a rug fringe. From what you've described, it sounds like there may be something in the cleaner head which is jamming the brush bar. It's also important to remove any threads or hair from around the brush bar regularly. Please follow the steps shown in our online Support guide:

      http://www.dyson.co.uk/support/dc24/dc24-multi-floor/my-machine-is-not-working/my-brushbar-is-not-rotating/stabiliser-check

      You may also find the video below useful. Make sure that before you test the machine, you've reclined it into the vacuuming position, because the brush bar will never rotate when the machine is standing upright.

      I'm confident this will resolve the issue, but if you'd like any further assistance, please give our Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

      Best wishes,

      Jack
      Dyson Online Customer Support
      http://www.dyson.com


      Nov 25, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

      1 Answer

      Brush not spinning even after you press the little button on the side of the brush


      Hi there,

      I'm sorry to hear you're having difficulty resetting your DC24. You might want to take a look at the video below, to make sure you've followed all the steps as we recommend. You may also want to use something like the eraser end of a pencil to push the reset button - you should be able to hear an audible 'click'.

      Please also make sure you recline the machine into the vacuuming position before testing it, as the brush bar will never rotate when the machine is standing upright.

      This should resolve the issue, but if the brush bar won't rotate after you've followed these steps, I'd encourage you to get in touch with us directly so we can provide further assistance. You can reach us on 0800 298 0298 (UK), or 1-866-693-9766 (US).

      Best wishes,

      Jack
      Dyson Online Customer Support
      http://www.dyson.com

      Apr 28, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

      1 Answer

      Hi. I have a DC 24 which when brush rotates makes a very loud noise. I have replaced the brush and side bar. The side bar appears very loose. The noise stops when I switch the brush rotation off. Any ideas...


      Hi there,

      I'm sorry to hear you're having difficulties with your DC24. If the cleaner head seems to be making an unusual noise during use, you may want to check all the parts are correctly assembled, and that the cleaner head and brushbar are free of obstructions. The video below may help in doing this.

      If you've tried this and are still concerned about the noise, please get in touch with us directly, as we should be able to determine the cause of the noise over the phone, and provide further assistance. You can call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US) - it will help if you have the machine to hand when you call.

      Best wishes,

      Jack
      Dyson Online Customer Support
      http://www.dyson.com


      Feb 22, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

      1 Answer

      I cleaned out my dyson ball as it smelt when i hoovered, cleaned filters, washed out canister and took the screws out of the front bar so i could clean near the brushes.. now its making a high pitched...


      Hi its Darran at Dyson.

      The screws on the base of the cleaner head should not have to be removed to access the brush bar so it is possible that the brush bar has come out of alignment, hence the noise the machnie is making.

      Please ensure that the soleplate has been correctly positioned and that the brush bar is aligned correctly before attempting to use the machine.

      If this does not resolve the problem, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).

      Kind regards
      Darran
      Dyson Customer Service

      Feb 24, 2010 | Dyson Ball DC24 Bagless Upright Vacuum

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