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How do I get the brush off the dyson dc50? - Dyson Vacuums

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SOURCE: Braille Instructions for Dyson DC50 Cleaner

contact http://www.dyson.com/contact.aspx perhaps their tech support people can assist you

Posted on Jul 06, 2015

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1 Answer

Why aren't the brushes turning?


Hi Francis, it's Jack at Dyson.

DC50's brushes should always rotate when the machine is plugged in, switched on, and reclined into the normal vacuuming position. They're engineered to run when cleaning carpets or hard floors, but you do also have the option of switching them off to protect delicate rugs.

If your DC50's brush bar won't rotate, check the cleaner head for any obstructions, and remove any threads or hair from the brush bar before resetting it as shown in our video guide:


This should resolve the issue, but if you'd like further assistance from Dyson once you've given this a try, just give the Dyson customer Helpline a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU). If a repair or replacement part is needed, we can also confirm if this is covered under your Dyson warranty.

Jun 02, 2015 | Dyson DC50 Upright Vacuum

1 Answer

Dyson dc 50 is notsucking intothe canister


Hi there, it's Jack at Dyson.

I can confirm that it's normal for dust and debris inside the clear bin not to spin. There are ribs called 'baffles' at the base of the clear bin, which capture debris and force it to settle.

However if the machine doesn't seem to be picking up as well as it should be, there may be a blockage in the cleaner head, internal hose or airways. This is quick and easy to check for and resolve, just follow the steps shown in our online Support guide: http://www.dyson.co.uk/support/dc50/dc50-animal/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usualdc50/dc50-clearing-the-brush-bar-video

You may also want to give the two lifetime filters a wash using cold water without detergent. In normal use we recommend washing the filters at least once a month. Allow at least 24 hours for both filters to dry completely before replacing them in the machine.

I'm confident removing any blockages and giving the filters a wash will restore full performance to your DC50. But if you'd like some further help from our experts after giving this a try, please call the Dyson Customer Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Mar 02, 2015 | Dyson Dc50 Ball Multi-Floor 2-Tier...

2 Answers

Dyson dc 50 is not sucking intothe canister


Hi, it's Jack at Dyson.

It's normal for dust and debris in the clear bin not to spin. There are ribs called 'baffles' at the base of the clear bin, which capture debris and force it to settle. However if the machine doesn't seem to be picking up as well as it should be, there may be a blockage in the cleaner head, internal hose or airways. This is quick and easy to check for and resolve, just follow the steps shown in our online Support guide: http://www.dyson.co.uk/support/dc50/dc50-animal/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usualdc50/dc50-clearing-the-brush-bar-video

You may also want to give the two lifetime washable filters a wash using cold water without detergent. In normal use we recommend washing the filters at least once a month. Allow at least 24 hours for both filters to dry completely before replacing them in the machine.

I'm confident removing any blockages and giving the filters a wash will restore full performance to your DC50. But if you'd like some further help from our experts after giving this a try, please call the Dyson Customer Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Mar 02, 2015 | Dyson Dc50 Ball Multi-Floor 2-Tier...

1 Answer

Beater bar doesn't spin and we have cleaned out all hair, etc.


Hi John, it's Jack at Dyson.

I'm sorry to hear you're having difficulty with your DC50's motorised brush bar. Usually, following the steps shown in our Support video will reset the machine and get the brush bar working again.

However, if you've already removed any threads and hair and checked for obstructions without successfully resolving the issue, I would encourage you to contact us directly for further assistance. If a repair or replacement part is needed, we can also confirm if your machine is within the Dyson guarantee period.

When you have your DC50 easily to hand, please give the Dyson Customer Helpline a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

We'll look forward to speaking with you - I'm sure we can help resolve this.

Mar 01, 2015 | Dyson Dc50 Ball Multi-Floor 2-Tier...

1 Answer

Dyson DC 50 Serialno AH6-UK-EHA1562A. rEQUIRE NEW BLACK BRUSHES, D I NEED TO BUY A NEW ASSEMBLY OR CAN i BUY THE BRUSHES?


Hi there, it's Jack at Dyson.

DC50's brush bar comes as a complete assembly. The soft black anti-static carbon fibre filaments aren't available as individual components.

However if the carbon fibre filaments on your DC50's brush bar are worn or damaged in some way, we may be able to help. If you can email a clear picture of the issue to me directly at help@dyson.co.uk, I'll be in touch as soon as possible to provide further assistance. If you can also include your full home address and post code, as well as your contact phone number and the date on which you purchased your machine, that would be very helpful to us.

I'll look forward to hearing from you.

Feb 17, 2015 | Dyson Dc50 Ball Multi-Floor 2-Tier...

1 Answer

How do you change the brush in a DC50


Hi there, it's Jack at Dyson.

If you need to remove and replace the brush bar in your DC50's cleaner head, our experts would be happy to talk you through this.

You'd just need to give us a call when you have your machine to hand - you can reach us on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Aug 27, 2014 | Dyson DC50 Animal Compact Ball Upright...

1 Answer

My dyson DC50 smells when hoovering


many things can make it smell bad wash filter top and lower in hot soapy water and rise well and dry well in sun
wash bin and all it's parts in hot soapy water and dry well
clean brush roll and check for any bad smells in head
could be from motor over heating or near to failing if above does not get rid of smell i would say it's the motor

May 31, 2014 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

Comcast dc50


Hi there, it's Jack at Dyson.
From what you've described in your question, it sounds very likely that you have a blockage somewhere between the cleaner head and the bin. Please follow the steps shown in the video above to locate any obstructions from the cleaner head, and to remove any threads or hair from around the brush bar.
Once you've done this, it's also a good idea to follow the steps shown in our online Support guide for help locating blockages in the internal hose:
http://www.dyson.co.uk/support/dc50/dc50-animal/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usualdc50/dc50-clearing-the-brush-bar-video/redirect-to-internal-hose/check-the-internal-hosedc50
If you would like any further advice from one of our experts after you've tried this, you can reach our freephone UK Helpline on 0800 298 0298. We're available from 7am-10pm, 7 days a week.
Best wishes,
Jack
Dyson Online Customer Support
http://www.dyson.com

May 02, 2013 | Dyson Vacuums

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