Question about HP OfficeJet 7310 All-In-One InkJet Printer

3 Answers

Took out and replaced the B/W cartridge with a new HP item Got a "check b/w cartridge" error removed and put back again a few times, still got the error now took out the color cartridge to see if the b/w was going in the same way and when i put the color cartridge back i then got a notification telling me BOTH needed to be checked! took both out, cleaned everything, checked inside for breakage, all appeared to be fine, played a little with the spring clips and then the b/w cartridge seemed to kind of click in a little better... NOW getting notification telling me to check the color cartridge... in fact, i only print b/w: can it work with just b/w cartridge? what must i do to now print?

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  • roark278 Jul 23, 2009

    tried master reset, now telling me to check both cartridges....

  • roark278 Jul 23, 2009

    the cartridges have been cleaned and appear to be clean.
    i've tried two different b/w cartridges...
    i'm very reluctant to buy another set of cartridges.
    the problem seems to be in how they're physically clipping into their carriages, i don't exactly know what i'm looking for, but don't see any damage inside the carriage...
    the b/w seems to be seated, but the color isn't quite snapping in.

  • roark278 Jul 23, 2009

    argh! silly thing's making me crazy...
    lol... yes, the ribbons are off. 
    the b/w's brand new, the color's older and actually a tad bit gummy, but i pretty much cleaned it off.
    i really don't want to take the darn machine in.
    can i somehow play with the spring-clip-thingy to better get it to grab the cartridge?
    what's the best way to "un-gum" the color one?


    i could be wrong, but my feeling is that these cartridges aren't quite snapping into place...

  • roark278 Jul 23, 2009

    i'm going to hit the color cartridge once more....
    but again, is there a way to improve or tweak the way they seem to be seating in the carriage?

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3 Answers

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  • HP Master
  • 75,817 Answers

Use a damp int free clean cloth and wipe the contact pins off for the cartriges, also did you remove the protective film over the contact ribbon on the new cartridge? just need to ask, have seen that before, wipe them (cart contact ribbon) off as well with a damp lint free cloth like a micro fiber cleaning cloth, when you install the cartridges firmly snap them into position and snap the plastic retainer down hard. also unplug the printer while you do this.

Posted on Jul 23, 2009

  • yadayada
    yadayada Jul 23, 2009

    U just need to to make sure everything is really clean, the circuit's here operate at very low current and volts so a little dirt can create a poor connection, have owned many HP printers and had the same issue, if cleaning doesn't cure the issue u will need to get it serviced.

  • yadayada
    yadayada Jul 23, 2009

    if there was anything but cleaning I would tell you, the problem may be the cart as well, do u have another color cart? if so try that, if that doesn't cure the issue u need service

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  • Master
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I know very little about your printer, however, I work on the large format inkjet printer and not only do you have to clean the contacts on the ink cartridge, but also you need to clean the contacts on the carriage assembly which reads the contacts on the cartridge. Turn off or unplug the unit and use a link free cloth with plain water. You will be amazed how much ink can get on the electrical contacts.

The cartridge error message cannot be cleared short of resolving a possible cartridge problem unless HP is keeping it top secret. If you've cleaned the cartridge and carriage electrical contacts with a cotton swab and alcohol and the problem persists, don't assume the cartridge is not the problem even if it is new. Try another cartridge.
There is no way to clear the error message
that messages magically,if you have done the two things that bert has explained to you,You will find out that it is the cartridge you have put in it.It happens to mine when I refill my cartridges to many times.The print head contacts
start to wear out.Put another one in it and it will probably go away.


Posted on Jul 23, 2009

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  • HP Master
  • 13,433 Answers

The machine might work without the color cartridge, try cleaning the contact on the cartridge and also softly on the cartridge carrier.

Also try reseting the machine with the 3 resets below:

Partial reset:
a. Unplug the power cable from printer when the printer is powered on.
b. Press and hold # and 3 while plugging in the power cord.
c. Wait until "partial reset" displays.
d. Answer questions - Language/country

Semi-Full reset:
a. Unplug the power cable from printer when the printer is powered on.
b. Press and hold # and 6 while plugging in the power cord.
c. Wait until "Semi full reset" displays
d. Answer questions - Language/country, etc.

Full reset:
a. Unplug the power cable from printer when the printer is powered on.
b. Press and hold # and 9 while plugging in the power cord.
c. Wait until "full reset" displays
d. Answer questions - Language/country, etc.


Here is a guide on the cleaning also few more troubleshooting steps:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01423559&lc=en&dlc=en&cc=us&product=391182&rule=25272&lang=en

Posted on Jul 23, 2009

  • Ekse Jul 23, 2009

    well, the issue is more likely on the cartridge carrier instead of the cartridges, I would suggest you take the printer to a local repairer who can look into the carrier and possibly replace it if its the problem.

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