Question about HP LaserJet 1012 Printer

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Won't print envelopes

My printer is printing documents, but will not print envelopes. The program seems to send the job to the printer, but the printer does not respond in any manner.

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Please have a look at the manual for your printer here, consult page 31 and make sure you have followed the instructions for setting up the Printer Properties(driver) for your OS. (pg 21).
It may be necessary for you to update the printer drivers on your system to get the machine to print correctly. You can download the latest drivers from HP here.
If this info doesn't resolve your issue, have a look at other similar posts in the HP forums here, and perhaps you will find a solution, but I'm guessing you haven't configured the printer properties correctly.
There is also a problemsolving guide in the manual online that may help you with step by step instructions if you want to troubleshoot the issue from your side.

I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!

Posted on Jul 23, 2009

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I can't get anything to print from tray 1, the manual feed. I'm trying to print envelopes and they keep printing on 8.5x11 paper from tray 2. If I put envelopes in tray 2 it won't print


Have you already tried this? After you click print and select your printer, click properites and select your paper from 8.5x11 to Envelope.

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I have an HPPhotosmart C5280. I want to print on an evelope 8.2 x 5.5 for a wedding invitation. The printer tells me paper mismatch every time I try it. I set it up every time on the computer, it prints...


The easiest way to print an envelope is to use Microsoft Word. If you have the software installed, go to start and then create new office document and click blank document. When the document opens, click on help and type in envelope. This will give you instructions on how to create an envelope and save a copy to your document. When you save a copy to your document, it gives you a picture of an envelope which helps to create it. Then click on file, and slide down the print and click ok. Creating the envelope through Word helps to change the printers paper settings. Word will send a signal to the printer to tell it what type of paper and size of envelope you are creating.

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When you start a new document you tell the program what you want to do. Once the data is entered it is a simple matter of manually feeding the envelope into the printer. Envelopes should not be bent or have dogears or damaged because they can damage your printer. You may have to try the envelope a couple times until you get it fed the correct direction. Another option is to print labels using Excel and print up a whole sheet of labels at a time. Good luck.

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There is a workaround for this problem by tricking the printer.
The paper sensor, on my printer model hp4500 seems to only sense the paper at the beggining of the print job.
What I did to trick the printer to print on odd size paper is slide the paper adjuster to 8.5 and put a regular white sheet in. Then put your odd size paper under it. When you print your document set the number of copies to 2 and print. The printer is going to sense that the paper is correct, and start the job.
Here is the tricky part... once the first 8.5x11 sheet is almost all the way through quickly slide the paper adjuster over to match the size of your odd width paper. The printer should pick up the odd paper and print the second copy. Fool you printa! You should be able to do batches of odd paper size under the first 8.5X11. I hope this helps.
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You will have a hard time printing 1000 envelopes. The printer will print a rated engine speeed for the first 6-10...After that, the narrow media sensor will force the printer to slow down and you will proabably get 5-6 envelopes printed per minute.

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Sounds like it might be the same problem I had on my HP C7180. It seems to be rampant throughout their Multifunction printers.

My Fix, combining several others:

1. Go to Printers and Faxes on your Start Menu. In the Printers window, select Server Properties from the File menu. Use the Forms tab of the Print Server Properties dialog box to view printer forms. You may also see lots of forms that you wish your printer could see, but don't worry, it'll see the one you create now. And be sure when you create your form that you use the narrower dimension for the width and the longer dimension for the height. Usually for envelopes you will print in landscape mode.
2. Select the Create A New Form check box.
3. Enter a new name for the Form in the Form Description For field.
4. Use the fields in the Measurements area to set the paper size and margins. *Use the narrower dimension for the width and the longer dimension for the height*.
5. Choose the Save Form button to save the form. The Save Form button only gets pick-able when you type in a different name than what's there already.

Now go to your document program, such as Word. Make sure the window for the document you want to print is the active window. Select File/Page Setup..., Paper Size Tab, and there select the form you just created from the dropdown list

Still in your document program, select File/Print... then Properties. Select the Features tab, which may be differently named. Under Resizing Options/Size dropdown, select More... and there you'll find your newly created form down at the bottom, under Custom. Pick it.

If you're printing envelopes or other things where the way you view it it's wider side-to-side than it is tall, be sure and select "landscape" in both "page setup..." on your document program and in File/Print.../Properties/Features?Basic Options.

When I did all this methodically, I was able to print my Christmas envelopes. Yay!

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