Question about HP DesignJet 3500cp InkJet Printer

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Error 02004 000003 on HP 3500cp designjet

Has been giving me ink problems before this

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The home support page for your printer at HP is here, where you can download manuals and get troubleshooting help for errors like this. You can access the HP online support page with error codes for your machine here.
The 02004 error reads as follows:

System error 020004

Error in finding the service station home position.
Recommended Action:

  1. Turn the printer off using the power switch on the back of the printer.
  2. Open the right door and the top cover.
  3. Ensure all Printhead cleaners are correctly seated.
  4. Check for any media or other obstructions under the right-hand cover.
  5. If problems were detected and rectified in the steps above test printer functionality.
  6. If no problems were found or the problem persists, contact HP support
Here's a link to some ink system errors for your printer.

I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!

Posted on Jul 23, 2009


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Posted on Jan 02, 2017


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System error 010023 00000001 and macanical problem


010023 – Is a EEROM Test failure error

Try the following to get it straighten;

Clear the EEROM and turn the printer off and on again from the back of the printer. If after clearing the EEROM the error disappears, make sure you perform the calibration back up.

If we are not sure how to perform the above steps, please visit the manual from the below thread Page 38 ;,%201055CM%20Large%20Format%20Service%20Manual.pdf

Please let us know if that was helpful enough.
Good Luck & Thanks,

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System error 010023 00000001

Hi there,
  • Unplug the printer cable from the computer.
  • Unistall the printer drivers from Device manager and also unistall the all the printer appications
  • restart the computer
  • try to download drivers from the website
  • after installing drivers and software it will ask you to connect the printer.
  • then you can connect the printer and and try to Print the test page.
Hope this help. Please Rate My Response! Thanks!

Jun 27, 2009 | HP DesignJet 3500cp InkJet Printer

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Here is a video link for HP printers:

How to install a chip to HP 3500

this might solve your problem. ;)

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replace the yellow printhead ,as yellow and cyan mix to give you green .the yellow head has ink shorts

Jan 26, 2009 | HP DesignJet 3500cp InkJet Printer

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