Question about HP DesignJet 3500cp InkJet Printer

1 Answer

Error 02004 000003 on HP 3500cp designjet

Has been giving me ink problems before this

Posted by on

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    President:

    An expert whose answer got voted for 500 times.

  • HP Master
  • 1,996 Answers

The home support page for your printer at HP is here, where you can download manuals and get troubleshooting help for errors like this. You can access the HP online support page with error codes for your machine here.
The 02004 error reads as follows:

System error 020004

Explanation:
Error in finding the service station home position.
Recommended Action:

  1. Turn the printer off using the power switch on the back of the printer.
  2. Open the right door and the top cover.
  3. Ensure all Printhead cleaners are correctly seated.
  4. Check for any media or other obstructions under the right-hand cover.
  5. If problems were detected and rectified in the steps above test printer functionality.
  6. If no problems were found or the problem persists, contact HP support
Here's a link to some ink system errors for your printer.

I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!

Posted on Jul 23, 2009

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

I have a HP DesignJet 3500CP when I turn on the power during Initializing I get an Fatal Disk Error and then I press Continue then it finishes with Error 090014 00000001? Anyone have any ideas? It has...


Replace the hard disk on the printer. If this printer has been sitting for 2 years, you will probably have major ink system problems also. Ink may have dried out and clogged up the printheads.

Jul 05, 2014 | HP DesignJet 3500cp InkJet Printer

1 Answer

Mixed ink systeme


Match all your clients' custom colors with the HP Indigo Ink Mixing System. This stand-alone device allows operators to mix a wide range of special colors from a set of base inks. The HP Indigo Ink Mixing System combines state-of-the-art color measurement technology with HP ElectroInk to make color matching a precise and predictable procedure. Fully automated software guides the user through steps of measurement and analysis to determine the best color match to the original sample and to mix new ink-easily and efficiently. If you prefer, special HP IndiChrome Off-Press inks can be mixed and shipped to you from HP at any time.

Apr 23, 2014 | HP DesignJet 3500cp InkJet Printer

1 Answer

I have a 3500Cp Hewlett Packard and the band is wearing down that moves the printheads. Now it is giving me a 020011 001000da error


If the belt is worn out and you get this message then the belt is the most likely problem. You may need to clean the encoder strip but I would suspect the belt. Do not cut yourself if you clean the encoder strip. Unless you have replaced a belt before I suggest getting a tech that knows how.

Jul 14, 2011 | HP DesignJet 3500cp InkJet Printer

1 Answer

My hp designjet 3500 stopped printing halfway thru.. but yet the status still says printing


turn off the bidirectional communication in the driver properties.
Seems counter-intuitive, but usually fixes that issue.

Mar 03, 2011 | HP DesignJet 3500cp InkJet Printer

1 Answer

System error 010023 00000001 and macanical problem


Hi,

010023 – Is a EEROM Test failure error

Try the following to get it straighten;

Clear the EEROM and turn the printer off and on again from the back of the printer. If after clearing the EEROM the error disappears, make sure you perform the calibration back up.

If we are not sure how to perform the above steps, please visit the manual from the below thread Page 38 ;

http://www.feedroller.com/Store/Service%20Manual/DESIGNJET%201050C,%201055CM%20Large%20Format%20Service%20Manual.pdf

Please let us know if that was helpful enough.
Good Luck & Thanks,
Shiv.

Aug 18, 2009 | HP DesignJet 3500cp InkJet Printer

2 Answers

System error 010023 00000001


Hi there,
  • Unplug the printer cable from the computer.
  • Unistall the printer drivers from Device manager and also unistall the all the printer appications
  • restart the computer
  • try to download drivers from the website
  • after installing drivers and software it will ask you to connect the printer.
  • then you can connect the printer and and try to Print the test page.
Hope this help. Please Rate My Response! Thanks!
CF

Jun 27, 2009 | HP DesignJet 3500cp InkJet Printer

1 Answer

Hp designjet 500 (42'')


1. remove your catridge
2. remove or change the foam which is located
at the bottom of catridge head
3. hope this will help you to solve your problem
thanks

Jun 16, 2009 | Office Equipment & Supplies

1 Answer

Re ink


Here is a video link for HP printers:

How to install a chip to HP 3500

this might solve your problem. ;)

Mar 18, 2009 | HP DesignJet 3500cp InkJet Printer

1 Answer

3500CP green fades to cyan


replace the yellow printhead ,as yellow and cyan mix to give you green .the yellow head has ink shorts

Jan 26, 2009 | HP DesignJet 3500cp InkJet Printer

Not finding what you are looking for?
HP DesignJet 3500cp InkJet Printer Logo

305 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers

Seeker5211
Seeker5211

Level 3 Expert

1089 Answers

kakima

Level 3 Expert

102366 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...