This is a firmware problem that has been happening with everyone I have encountered with a digital camera. There is a bad file that needs to be upgraded. This is causing the the zoom to stick or not full extract. The company will repair it for $50. If there is anything possible that you could do yourself to fix this, it would to lightly shaken the lens when going in or out, Make sure there is do dirt particles on the outside of the zoom. That's all you can personally do.
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