Question about Creative Labs ZEN V Plus MP3 Player

15 Answers

Won't turn on

So my Creative V Zen won't turn on at all, even when i plug it into the computer. And the reset button doesn't work either. Any help?

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  • efduran510 Nov 24, 2007

    So my Creative V Zen won't turn on at all, even when i plug it into the computer. And the reset button doesn't work either. Any help?

  • Anonymous Nov 27, 2007

    MY zen has done this before twice, lucky me, after about 2 days of being off, i managed to turn it on again. I don't know what the problem is, but mine is doing it again.

  • Anonymous Nov 29, 2007

    Zen V Plus wont turn on

  • Anonymous Dec 03, 2007

    Had same problem , looked totally dead thought it was "fried" , same day as trying to set-up the player for my daughter, was ready to return to store

    and tried the suugestion below by o-lambo (reset while connected to pc) . It worked and now the PC actually now recognizes the player , it didn't before.

    THANKS for your help. Would rate this solution a FIX ya but do not want to to register to yet another board

  • Anonymous Dec 20, 2007

    my creative zen v plus wont turn on what should i do

  • Anonymous Dec 21, 2007

    In the middle of setting up this gift for our daughter, the player just died. The computer wouldn't even recognize it. We followed the hint below by Lambo and it worked. Connect player to PC, hold ON switch while pressing reset button for a few seconds. Thanks Lambo!!








  • Anonymous Jan 06, 2008

    when plugged in the computer recognizes the zen, but the unit won't charge. Reset button does not work

  • tdhodge40 Jan 07, 2008

    wont turn on at all, isnt recognized when i plug it in, and is getting hot to the touch when i try to plug it in.

  • Anonymous Apr 03, 2008

    lambo is right mine is fixed

  • imissmyZenV May 30, 2008

    Mine is totally dead. The lights don't turn on, the screen is black, the reset button doesn't work. I hope it's not gone for life!

    I'm going to try a few things and see if it works. Here, maybe you might want to try these things. I've got all of these from various websites.



    (1) press the reset button (hole right below the on/off) with a pin.



    (2) Make sure it's not on lock.



    (3) Leave out UNPLUGGED for a few hours. Somebody said this worked.



    (4) charge it for a good amount of time (like a whole 24 hours) --it's what I'm going to do. The only problem with this is...is that I don't know if it's getting the power supply because it says it's not connected! Ack!



    (5) call them! at http://www.creative.com/support there's a few ways you can get help (I don't want to do this just yet)



    (6) hold the on-button down, while pressing reset, while having it charged in.



    (7) or do the same thing uncharged



    these are just various solutions I found.

  • Anonymous Jul 08, 2008

    my zen v wont turnn on even when i turn on computer and my reset does not work.

  • DMW731 Jul 11, 2008

    ZEN was on playing song from playlist...decided to switch to FM to hear a baseball game. Hit stop button and then went to use the back button and joystick to get to Menu. The unit froze, featuring a drop of water in a pond picture. Couldn't get it to do anything. Plugged into wall charger as well as trickle charger to see if I could at least shut it off, nothing. Left it on the wall charger over night, woke to a black screen but still no ability to turn it on. Plugged into computer, it stated the unit was not plugged in even though it was. Unit not responding to any on/off commands...now what?

  • Anonymous Jul 15, 2008

    Zen will not turn on. This is the 2nd 4gb model I have purchased this year. The 1st works perfectly but I passed it on to my son. This (new) model is dead, or so it seems.

  • Technophob54 Jul 20, 2008

    My creative Zen M 30 would not do anything after leaving it plugged in for 24 hours. I hit the reset while holding the power button on and it all came back. It is fully charged and it is working. Thanks to all who have problem solved on this website.

    Technophopic

  • Anonymous Aug 20, 2008

    my player is stuck on the CREATIVE ... words when it appers in the beginning .... and it only says this when attached to a computer. if its not attached, the player just doesnt work. if any1 knows how to solve this plz reply.

    i have tried to use the reset button.. but its not working

  • Anonymous Sep 19, 2008

    my zenw ont turn on either. even when its plugged into the computer.

  • lover123 Oct 01, 2008

    mine wont turn on no matter what i do

  • thyshee9 Nov 03, 2008

    my creative zen wont turn on no matter what

    i even press the reset buttom and put try to charge it.

    it still want come on

  • Anonymous Dec 16, 2008

    My zen will charge up fully then after 10 minutes of use, the battery is completely drained! I have yet to figure out what's happening.

  • anushah911 Dec 18, 2008

    my creative zen won't turn on. i plugged it on the computer and no lights appear?

  • Anonymous Jan 05, 2009

    it wont turn on!

  • Anonymous Jan 08, 2009

    i tryed every thing nothing works i charged it i connected it to the computer and pressed the rest butten WHAT DO I DO?

  • rlfletcher8 Jan 08, 2009

    Won't turn on, Connected to computer, tried the reset, dont even know if it's charging.

  • DanierA Jan 11, 2009

    My creative zen will turn on if I hook it up to the USB or the wall, but when I turn it off, it won't cut on again unless I hook it up again.
    It says the battery is fully charged, so what could the problem be?
    It's frustrating.
    I've tried the reset+power thing.
    What else can I do?

  • Anonymous Jan 28, 2009

    MY Zen V I have the same problem.. My computer does shows it connected to my computer, and The blue lights turn on, But it flashs, But the only I can't see the screen turn on.. Its looks like its dead but the blus lights come on and off. I was even to do more misic into it when its connect to my computer,

  • earlinebrwn Feb 09, 2009

    wont charge with usb fairly, new mp3 player is dead!

  • Anonymous Feb 12, 2009

    when I connect my Zen to the pc it turns on and let me upload/but wen I take it off the pc it doesn't have a charge; it turns completely off..When I attempt to charge the Zen in the wall charger it doesn't charge at all/or turn on. what can I do? help!!

  • DADALNJ Feb 18, 2009

    Same thing for me The reset worked didnt even know it had a reset until I looked Thanks so much.

  • mehakpreet_2 Feb 23, 2009

    my creative mp3 is dead!! it does not switch on. I tried all the methods written above. what should i do? PLease help me!!

  • mehakpreet_2 Feb 23, 2009

    my creative zen b plus has frozen.It is dead. I connected it to the pc,to the charger.Still it does not work.I tried the power and reset thing but that also does not work.What should i do??

  • Anonymous Mar 11, 2009

    how to reset this player
    i put i the hol wire in 20 sec. but nothing hapend
    the player turn off

  • babiieehack3 Mar 24, 2009

    my zen wont switch on , i tried resetting it and pluggin it to the pc but a blue let just kept going on and off on top when i plugged it to the pc what should i do

  • Anonymous Mar 25, 2009

    I charge the battery; it shows filled for about 5 minutes after, and then doesn't turn on anymore

  • chantellehob Apr 13, 2009

    i was tryuing to download my mp3 to the computer my mp3 player worked but when i took imy connection out it has now stopped working ive changed my batterys brought new ones and still does not work

  • Anonymous May 14, 2009

    I was recording and it froze then shut off and wont turn on

  • Anonymous May 21, 2009

    it still will not work

  • Anonymous Mar 27, 2014

    Had my Creative Zen Mosaic turned on when it suddenly stopped and turned off. Would not turn itself on again. Thought maybe I had drained the battery dry, so I plugged in the recharger. Light on the recharger came on but nothing on the unit like it usually does. After a few hours, the Zen was warm to the touch but still would not turn on. Did press the reset. Is it a goner? When I plugged it into my computer, the computer did recognize it and listed the files on it, but the unit will still not turn on.

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15 Answers

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Ok I had same problem, Zen V Plus wouldn't switch on, when plugged into PC no lights came nothing, absolutly dead. Found this on another website and well i'll be jiggered it worked, hope it does for you too.

Plug it into the PC, hold the power switch in the 'on' position, THEN trigger the reset button, (hold it in for a few seconds). make sure you feel the reset button depress.

Good Luck

Posted on Nov 29, 2007

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  • missim Jun 18, 2011

    Yaaa! Great advise it totally worked! I thought I was going to have to trash my Zen but not it works fine again! Thanks!

  • keith_renz
    keith_renz Jul 24, 2012

    sir it diin't work on my m100 . its is totaly dead

  • truenewyorke
    truenewyorke Aug 03, 2012

    thnak you , best advice ever !!!:)

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I fixed it!! Totally died and wouldnt turn on. ehen plugged in only flashing blue light from play button. Plugged it into charger, held down play button and switched power to on. hold it. a reboot screen will come up, select last option. working fine now just needs charging. didnt lose file either, yay!

Posted on Feb 21, 2009

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Holing down power button and reset didn't work for me. I Took out the Media card and held down power and reset and it worked.

Posted on Nov 29, 2009

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WOW! Thank you guys for this info! This has happened to me twice and I had sent it in to the manufacturer under the warranty. Then it happened to me again not 2 months later. I was furious! Again, thank you so much! The company should be thanking you guys too! ;)

Posted on Jan 29, 2009

  • amnondorf Jan 30, 2009

    Did this power/reset thing earlier today, thought it was working. Came back later and it was back to no lights, absolutely dead, even after staying plugged into puter for several hours. Tried power/reset thing again, & now THAT doesn't even work. PLEASE HELP!!

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Hold power and reset worked for me too....!!! Thanks, posters.

Posted on Nov 08, 2008

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Thanks lambo! my player had both the back and play buttons with the lights on non stop but the player didnt have any reaction! when i tried your solution my player worked again. THANKS!

Posted on Dec 08, 2009

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You might have to take out the media card more than one time but it worked for me.

Posted on Feb 17, 2010

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Same problem here...none of the solutions worked...but this one I found....it's the computer not the zen (i didn't think this would work but after i did this it started charging and turned on right away)

posted on Feb 25, 2009 abeales
If you have windows set to do automatic updates, you most likely had a windows update installed that caused this conflict with Win Media Player 11. No fix has been posted by Microsoft yet, so the only workaround is to Uninstall/Rollback Windows Media Player 11. Goto <Control Panel<Add/Remove Programs and remove Windows Media Player 11. Follow prompts, restart computer when prompted to. Also uninstall Windows Media Player 11 Runtime application following same procedure above.
This will roll your Windows Media Player back to version 10 or 9, whichever you had installed prior to version 11. You will need to re-configure Windows Media Player again.

Your Zen should now be recognized by WMP and Creative software. You probably need to upgrade your firmware at this point, follow the instructions on upgrading your firmware, and you should be good to go.

This is a windows problem, not a creative problem. Dont blame Creative for the screwed up hotfixes that Microsoft puts out on a regular basi

Posted on May 28, 2009

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This is a bit riskier, but if you are desperate:
http://www.youtube.com/watch?v=22T_gkkZjmM

Posted on Jan 06, 2010

0_Lambo_0, thank you for your suggested solution. It worked for me.

Posted on Aug 22, 2008

WOOOoo thankyou, i had exactly the same problem too, and that worked!! i nearly had a heart attack when it froze going on holiday next week ha ha :)

Posted on Aug 17, 2008

Hold reset + power button.
it happened to me just a minute ago, and now it's working perrrfectly. ^_^

Posted on Aug 15, 2008

That happened to me. It was weird though, as it turned out there was no battery. I had turned it on and was listerning to it, and it had full battery, and then suddenly all the power was drained from it. I left it 48 hours, and then connected it to the computer.
Now it works great.

Posted on Jun 19, 2008

Same Happened For Me I Just reset it And It Worked

Lambo U Rock =D

Posted on Feb 06, 2008

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My creatice zen is compleatly dead. i tryed the reset button an pluged it in and even turn it on and had it plunged in and reset it all the same time. i havs froizen before but never like this. needs to be fixed. please help!!!!!! thank you!

Posted on Sep 15, 2009

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Posted on Jan 02, 2017

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SOURCE: creative zen 8gb wont switch on or recharge

I had the same problem. Tried recharging from both PC and mains recharger. Tried re-setting and re-charging. All I got was the blue charging light pulsing on and off. The ZEN would not charge. Eventually I tried a Software re-set. (Slide the on/off button to the On position and hold it there whilst hitting the re-set button). I then tried re-charging and everything was fine. (It did take about 10 - 15 mins recharing from the PC before the device did actually respond, but that is normal after it is fully discharged)

Cannot guarantee the above will work every time or for everyone, but it saved me returning it to Creative and an eight week wait.

Posted on Jan 24, 2009

  • 1 Answer

SOURCE: Creative Zen Freezes on Rebuilding

My Zen locked when I turned it on. It wouldn't play the track the screen was on so I pressed the reset button and turned it on again. It was then still locked on the same track so I tried turning it off which then froze as it was shutting down. After another reset it went through the rebuild screen then locked again. I then used the above fix (pin in reset, then hold play and power switch down). Taking me into the kind of bios screen I formatted the contents. Then added my library again. It's now working fine.
This is the second Zen I've had because the first one had the same problem so I took it back without trying to fix it. Both times the problem occured when I had my Zen plugged into my car stereo auxiliary jack whilst switching the ignition on in my car. I can't understand why this would cause the problem but I'll avoid doing that in future.

Posted on Mar 26, 2009

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SOURCE: Creative Zen V froze on

The problem is power. If you have to wall plug use it as your battery is just too low to complete the rebuild.

Posted on May 22, 2009

  • 1 Answer

SOURCE: What does the Creative Zen reset button do?

I won't delete them. It should just turn your player off and then it will work just fine once you turn it on again.
Though I suppose I should mention that I found this thread because I'm looking to find how the reset button works... because I just used mine when my player was seriously jacked up and now it won't even turn on at all. But not to scare you, you shouldn't have that problem (and if you do your player's beyond saving anyways).

Posted on Jul 21, 2009

  • 10 Answers

SOURCE: Creative Labs Zen Mosaic 4GB Black

Start in Safe Mode: hold Reset in and hold Play/Pause in, then turn on. Choosing reboot usually solves this problem.

Posted on Feb 08, 2010

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Mine did exactly the same and i thought it was dead, but when u are reseting it keep it plugged into the computer while reseting it and it should turn on. It worked for mines anyway.

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I have used this tactic the other way around when it froze - leave it to power down for a couple of days, then recharge, then reset and power up.

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If your Zen V is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause."

Q. How to reset Zen v +
http://www.youtube.com/watch?v=22T_gkkZjmM&feature=related

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My Zen got crashed!!!!!!!


If your Zen V is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause."

Q. How to reset Zen v +
http://www.youtube.com/watch?v=22T_gkkZjmM&feature=related

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