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Hi, I have loaded 160 photo's on to the hard drive. The machine will run through all of the photo then a few more photo then reverts back to the restarting view again. I want the pictures on the Photo Frame to run 24/7 but can not understand what will make it do this. I have a Kaiserbaas 15". I have tried going back to Default to see if this will make a different but with no luck Can someone help please? Regards Musharella

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  • bpuglisi Jul 23, 2009

    Hi Benjamin,

    Hopefully I have just loaded across to the Photo Frame hard drive the 'firmware upgrade' that you have suggested. I am now re running the 160 photo's and will let you know what happens? and if it has sorted the problem. Thankyou - fingers crossed and I will let you know tomorrow.

    Regards Musharella

  • bpuglisi Jul 23, 2009

    Hi Benjamin,

    Sorry that was short lived - did not fix my problem sorry. I have doubled checked that the firmware updates loaded across and yes it did both programs. This time it only ran through half of the photo's for one reason or another.

    Regards Musharella.

  • bpuglisi Jul 25, 2009

    Hi Benjamin,

    I have check everything inside and out and can not work out why it is doing what it is doing.

    Phoned a help line as well for Kiaserbaas and they were useless to deal with.

    Have now taken it to a computer technician and he is going to have a look at it.

    Thanking you Musharella

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First try downloading a firmware update for your unit. You can do this at the following website link
http://kaiserbaas.helpserve.com/index.php?_m=downloads&_a=view&parentcategoryid=9&pcid=0&nav=0
If that doesn't work, let me know as the upgrade should allow it to continue, otherwise you can call 1300 302 306 if you want faster help on this as there is no reason that the unit should not continue through since it does start over at one point at the beginning and the only thing I can think of is an error in the software since you reset it and have it running on one big loop. Let me know how this turns out.


Benjamin

Posted on Jul 23, 2009

  • Benjamin Patri
    Benjamin Patri Jul 23, 2009

    You have checked all of the settings on the picture frame, right? I think you might have a faulty frame if you just got this unit, if you did, take it back and exchange it as it should work fine right out of the box. Otherwise, these things are so simple that there really shouldn't be any problem other than bad firmware or it wouldn't work at all, so as long as all settings are fine which you should go through again just incase something is messed up(again I don't know why anything would be), then I would determine that it is a bad unit. Let me know what you find.

  • Benjamin Patri
    Benjamin Patri Jul 25, 2009

    your welcome, I'm sorry that your still having so much trouble with this. Let me know what you find out is wrong with it

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