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Have Z22 Palm handheld organiser, switched to preferences, security and tried to enter private entries, did not remember correct password and now handheld is switched on and completely locked. Cannot switch off or move anything on screen. Have currently put it on charge. Can you help please, Many thanks Ken Firth.

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If you can’t remember the password, you can delete it from your handheld. Deleting a forgotten password also deletes all entries marked as private.

Here is the procedure to delete the password.
Be sure to synchronize your handheld with your computer before and after this procedure, so you can restore any private entries that were deleted along with the password.

1 Open Security:

a. Go to the Home screen, and then select Prefs .

b. Select Security.


2 Open the Incorrect Password dialog box:

a. Select the Password box.

b. Enter any password, and then select OK.

4 Delete the forgotten password: a. Select OK on the screen informing you that your password is incorrect.

a. Select Lost Password.

b. Select Yes.

4 Synchronize your handheld with your computer to restore any private entries that were deleted.

You will need to have a backup saved if you want to recover private entries.



Posted on Jul 23, 2009

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How do i unlock my palm t/x


If you forget your password and your handheld is unlocked, use the password hint feature to try to remember the password. If this does not help, or if you do not have a password hint, you can use Security to delete the password; however, your handheld deletes all entries marked as private. You should perform a HotSync operation before you delete the password, because the HotSync process backs up all entries, whether or not they are marked private. Then you can follow these steps to restore your private entries:
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  2. Tap the Applications button to open the Applications Launcher.
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If you've set a password on your handheld, any hard reset will automatically become a Factory Reset. With this method, you'll enter a password and then perform a hard reset.

1.On your handheld, launch the Prefs application. Under General, select Security.
2.If the Password box says "Unassigned," tap the box and create a password for your handheld.
3.Once the password has been set, remove the stylus. Disconnect your handheld from the AC charger, if connected.
4.On your handheld, hold down the Power button.
5.While holding down the Power button, use the stylus to press the RESET button on the back of your handheld.
6.While still holding Power button, the screen will show the Palm logo and a progress bar. Then the circular Palm Powered logo will appear. Release the power button when you see the Palm Powered logo.

Keep holding the Power button during this screen. When you see this screen, you can release the Power button.
7.A message will appear warning that you are about to erase all the data stored on your smartphone. Press UP.
8.You'll see a series of Palm logo screens, then a prompt to tap onscreen targets. The Factory Reset is complete.

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  2. If the Password box says "Unassigned," tap the box and create a password for your handheld.
  3. Once the password has been set, remove the stylus. Disconnect your handheld from the AC charger, if connected.
  4. On your handheld, hold down the Power button.
  5. While holding down the Power button, use the stylus to press the RESET button on the back of your handheld.
  6. While still holding Power button, the screen will show the Palm logo and a progress bar. Then the circular Palm Powered logo will appear. Release the power button when you see the Palm Powered logo.
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  7. A message will appear warning that you are about to erase all the data stored on your smartphone. Press UP.
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Dear please enter code 12345 or 1122 or 0000 if these are not accepted then please reinstall its software. Problem will be quickly solved. Have a good day, Regards

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Hi,
If you have forgotten your password you should be able to use the password hint to figure out what it is. You can try a soft reset to see if that will clear the password but I am pretty sure this won't help. To do a soft reset use the tip of the stylus or something pointed like a paper clip and inset it in the hole on the back of your palm pilot. This will make the unit reset it's self. If this doesn't help then you must preform a Hard rest to continuing using your hand held. You need to make sure that you have all your information backed up on your computer as a hard reset will erase everything on your hand held. Here are the steps to do a hard reset:

1. Press and hold the power button.

2. While holding the power button, use the tip of the stylus ( or a similar object without a sharp tip) to gently press and release the reset button inside the hole on the back of your handheld.

3. Wait for the Palm Powered logo to appear, and then release the power button.

4. When you see the message that warns you about erasing all of the info on your handheld do one of the following:
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5. When prompted , tap to align the screen, and then set the language you want to use on your handheld. A screen appears showing the Palm logo and a progress bar. From there continue to set up your Palm and then do a hot sync. You should be able to reset a password if you want one. Best wishes....Hope this helps.

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Hi,
The first thing I would do would be to do a hard reset and then you should be able to hotsync it. I am sending you a link to the palm support for your z22. At the bottom of the page is a link for free chat. I have used this myself and I was able to get my problem solved in a few short minutes. Hope this helps. Gotta love that palm.

http://kb.palm.com/wps/portal/kb/na/zire/z22/unlocked/supportservices/page_en.html

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http://kb.palm.com/wps/portal/kb/common/article/14345_en.html

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