Question about HP 640 Inkjet Fax Machine

1 Answer

HP 640 fax won't send fax but phone works

HP 640 fax won't send or receive fax but phone works so line appears to be okay. Sent journal indicates no problems--fax sent "ok"

Posted by on

  • 2 more comments 
  • michael_lau Jul 26, 2009

    I sent a test fax to HP at 1-888-473-2963. You are supposed to receive a reply test fax. I did not receive anything. I then sent a test fax to my dad's office locally--they did not receive. I then had them send me a fax and I was able to receive.

    So it appears the fax function is not working.

    I am using a regular touch tone line from home office.

    Unless I am missing something it appears to be a hardware issue. I already returned one unit to the store for the same issue, this one seems to have same problem. Makes me wonder if something's off on my side.

    I am testing my line with another machine but will have to wait until Monday to see if my dad's office received my fax.

  • michael_lau Jul 26, 2009

    Oh, the phone function and all other functions on the HP 640 (phone handset, dialing phone calls, copy, system test, etc. all indicate machine is working).

  • Anonymous May 11, 2010

    what do you mean the journal says "ok". If that's the case, What are the symptoms you are actually having then? you place a fax, dial number, and nothing happens? Please explain

  • Peter Natt
    Peter Natt Jun 04, 2014

    Unfortunately wer purchased two new hp office jet 7610 which do not come with cabling and we could not get the fax to work. I spent 3 days on the telephone with hp and British Telecom each of which blamed it on each other. After doing some research on the internet I discovered that hp require a strange cable formant which is called a 'cross-over cable' is required. I bought them from cabling4less.co.uk and the product code is BT-203X. They can be found on their web site www.cabling4less.co.uk

×

1 Answer

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Unfortunately wer purchased two new hp office jet 7610 which do not come with cabling and we could not get the fax to work. I spent 3 days on the telephone with hp and British Telecom each of which blamed it on each other. After doing some research on the internet I discovered that hp require a strange cable formant which is called a 'cross-over cable' is required. I bought them from cabling4less.co.uk and the product code is BT-203X. They can be found on their web site www.cabling4less.co.uk The link is: http://www.cabling4less.co.uk/category.php?cat_id=237 This should resolve this frustrating problem.

Posted on Jun 04, 2014

5 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

leroyal
  • 2120 Answers

SOURCE: fax will not send

Does the receiving or sending party have a DSL phone line?

Posted on Sep 01, 2008

  • 75 Answers

SOURCE: All Fax pages not received or sent.

have you watched the paper going through the doc feeder are thay goning one by one or is it pulling more then one. try making a copie withe 4 sheets does that work. if not open cover of doc feeder clean rollers. serperation pad. ( pad would be twrods the top of the cover )
C.W.H.

Posted on Jan 23, 2009

leroyal
  • 2120 Answers

SOURCE: retrieving old fax transmissions

Usually the journal only holds the last 50 sends / receptions.

Posted on Feb 02, 2009

leroyal
  • 2120 Answers

SOURCE: automatic confirmation journal

Press
Function 74
set
12
set
2
set
stop

Posted on Mar 19, 2009

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

How can i access old sent reports?


You will need to press menu repeatedly until reports appears. Then use the left and right arrow keys to find the sent journal. Then press ok. It will should print the last 40 faxes.

Oct 20, 2012 | HP 640 Inkjet Fax Machine

1 Answer

How would i get the fax report


from the user manual:


The default fax confirmation setting is Every Error. This means that your
HP Officejet prints a report only if there is a problem with sending or receiving a fax. A confirmation message indicating whether an item was successfully sent appears briefly on the front panel display after each transaction. To have a confirmation printed for every fax, follow these instructions.


1 Press Setup.
2 Press 1, then press 1.
This selects Print Report and then selects Automatic Reports Setup.


3 Press direction right button until Every Fax appears in the second line of the display, and then press OK.


The HP Officejet will print a confirmation report every time you send a fax informing you whether the fax was sent successfully or not.

Enjoy

Christopher

May 21, 2012 | HP OfficeJet 4255 All-In-One InkJet...

1 Answer

MY HP FAXNUMER 640 WON'T RECEIVE FAXS AFTER I REPLACED TONER CARTRIDGE


The two aren`t related, you must have pressed a button that changed the `reception mode` to Manual from either `auto` or `tad`

Apr 04, 2012 | HP 640 Inkjet Fax Machine

1 Answer

No dial tone. cannot receive or send faxes - it's not the phone line or the modem or the cable. not what?


Make sure the phone line from the wall is plugged into the "line in" jack on your machine

Dec 12, 2011 | HP 640 Inkjet Fax Machine

1 Answer

HP 6310 All-in-One. How do I get a fax confirmation?


If you need printed confirmation that your faxes were successfully sent, follow these instructions to enable fax confirmation before sending any faxes. Select either On Fax Send or Send & Receive.


The default fax confirmation setting is Off. This means that the HP All-in-One will not print a confirmation report for each fax sent or received. A confirmation message indicating whether a fax was successfully sent appears briefly on the display after each transaction.


To enable fax confirmation from the control panel

1. Press Setup.

2. Press 2, and then press 3.

This selects Print Report and then selects Fax Confirmation.

3. Press to select one of the following, and then press OK.


Off Does not print a fax confirmation report when you send and

receive faxes successfully. This is the default setting.


On Fax Send Prints a fax confirmation report for every fax you send.

Fax

On Fax Receive Prints a fax confirmation report for every fax you receive.


Send & Receive Prints a fax confirmation report for every fax you send and

receive.

Oct 27, 2010 | HP Officejet 6310 All-In-One InkJet...

2 Answers

Wont send message. Error no 442


This error indicates that the receiving machine (receiver) cannot receive the fax you just sent. The reasons might be unexpected shutdown of the machine (Receiver's machine) just before it completely received [or partially printed] the file you had sent or power failure during the process.
Another reason is, when we send color fax from Hp machine to another Machine (non-hp), this happens due to incompatibility issue.
Solutions are;
1. Restart both the machine after deleting the recently sent/received fax.
2. Send black and white only, not color.
3. Try again after the phone line seems not much busy which means when there's better transmission capability.

Good luck.

Thanks for using FixYa.

Jul 06, 2010 | HP OfficeJet 6110 All-In-One InkJet...

1 Answer

How do I get a fax conformation?


This is an excerpt of the User's Guide for your machine. You can download from here:
http://h10025.www1.hp.com/ewfrf/wc/manualCategory?lc=en&dlc=en&cc=us&product=1138342&


Print fax confirmation reports
If you need printed confirmation that your faxes were successfully sent, follow these instructions to enable fax confirmation before sending any faxes. Select either On Fax Send or Send & Receive.
The default fax confirmation setting is Off. This means that the HP All-in-One will not print a confirmation report for each fax sent or received. A confirmation message indicating whether a fax was successfully sent appears briefly on the display after
each transaction.
To enable fax confirmation from the control panel
1. Press Setup.
2. Press 2, and then press 1.
This selects Print Report and then selects Fax Confirmation.
3. Press to select one of the following, and then press OK.

Off Does not print a fax confirmation report when you send and
receive faxes successfully. This is the default setting.
On Fax Send Prints a fax confirmation report for every fax you send.
On Fax Receive Prints a fax confirmation report for every fax you receive.
Send & Receive Prints a fax confirmation report for every fax you send and receive.
User Guide 65
Fax
Tip
If you choose On Fax Send or Send & Receive, and scan your fax to send from memory, you can include an image of the first page of the fax on the Fax Sent Confirmation report. Press Setup, press 2, and then press 2 again. Select On from the Image on Fax Send Report menu.

Aug 14, 2009 | HP OfficeJet 4315 All-In-One InkJet...

1 Answer

In the - IND. XMT JOURNAL - the destination number is wrong


to set the com journal, press function-7-4-set-1-2-set-2-set-stop

to check the phone number you could look in function-7-1-set- keep hitting set till you see the phone number

Dec 09, 2008 | Panasonic Panafax UF-585 Plain Paper Laser...

1 Answer

Won't send faxes to 817 area code, all others OK


The recipient may have a DSL phone line, or receiving to a fax server that blocks your area code.

Oct 14, 2008 | HP 640 Inkjet Fax Machine

Not finding what you are looking for?

Open Questions:

See all HP 640 Inkjet Fax Machine Questions

HP 640 Inkjet Fax Machine Logo

831 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers

Seeker5211
Seeker5211

Level 3 Expert

1089 Answers

kakima

Level 3 Expert

102366 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...