Soon after purchasing this machine, kight rust marks, the size of the holes in the drum started appearing. these got darker and appear on all items exxept very dark colours. they do not come out.
at firtst the engineers told me it was soap scum and i purchased sachets to clean (new) machine at cost of £39.95!
the problem , i was assurred, would cease. but no. 6 v7 visits later and most of our clothes and linen speckled with rust, hotpoint refuse to replace machine. domestic and general with whom i have an extended warranty policy also refuse to replace machine. i will not now use it.
An expert who has achieved level 2 by getting 100 points
An expert that got 5 achievements.
An expert whose answer got voted for 20 times.
An expert who has written 20 answers of more than 400 characters.
Re: rust marks left on laundry
This is a weird one, the marks have got to be coming from somewhere, if you are still under your first year of owning it go back to the shop where you purchased it, Its been a while since i looked into this but i think you may still be covered under the sale of goods act or something similar. if you are now outwith the year keep on calling the engineer out, if you call them out within a month of each visit it counts as a recall and not a seporate visit, after a few recalls they will take notice, alternativley ask for a team leader/ supervisor to visit not an engineer. the best thing to clean out a machine is a boil wash with an old towel and some poweder (the 90 degree wash will bring out the bleach in the poweder and clean the machine internally)
a 6ya Repairman can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Repairman (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
replace the drum guides that hold the drum in place these are small plasic guides and they do tend to go with time and use of the dryer this is also what is causeing those rust colored marks on your clothing as well if you are able to message me back your make and model number i can provide you a schematic showing where these guides are located and how to go about ordering new ones for you unit also if you have any further questions message me those back as well and please remember when our chat has concluded to rank how this opinion has helped it allows me to help others in similar situations Thanks Rick
If you find a good plasticizing epoxy it should work great for this most plastic epoxies can withstand temperatures up to 500 degrees F. I dont see the hot water supply feeding the machine getting any warmer than this. Another option would be to find someone with a plastic fusion and filler welder and just weld the hole shut with a base material.
OR Follow this easy steps...
Unplug the dryer from the electrical socket to avoid accidental electrocution.
Sand or scrub the rust spots using steel wool or sandpaper. Rust creates pits and these pits need to be smooth, like the rest of the drum areas, to prevent the rust from getting worse and to allow touch-up paint to stick.
Clean the entire inside of the drum to remove all the dust left from sanding/scrubbing. Mild soap and water will work well. Use old rags that can be thrown away.
Let the drum dry completely. You can run your dryer on the fluff dry cycle for a few minutes to dry the drum faster. If you use a heat cycle, the drum will become too hot and you will have to wait while it cools
Apply an appliance paint (see Resources) in the color that most closely matches your drum. Use the applicator that comes with the paint to dab the paint on the rust spots. You may need to add more than one coat, but make sure that you are letting the first coat dry before adding more to avoid drip marks. Allow all coats of paint to dry thoroughly before using the dryer.
Contact the manufacturer for advice. I don't know that there is anything to be done about this, such as applying porcelain paint, since it is probably rusted inside too. I had a similar problem a few years back and it got worse over time.
Open the drawer at the top left of the front of your machine: you will see 3 compartments: right is prewash, middle is for softener, left is for wash. WATCH OUT- these machines do not need as much washing powder as the american models-putting too much soap could damage your machine and lenghthen the cycles.... I use half of what I used in my previous american washer.... do not be surprised either by the spinning cycle: before going full blown into spinning the machine has sensors that perit autobalancing of the laundry. You must not load laundry above 3/4 of the diameter of the drum.
If you live in a rural area and have a well or bad water you may need a water softner installed.Fill your washer and add clr let run for a bit but do not let it drain stop washer then leave sit over night that should take most of the rust out of your tub.
Take a look and see if the drum near the door moves up vertically. It shouldn't move more than 3/16ths of an inch. If it does, replace the upper felt seal/plastic slide. The upper seal that supports the front of the drum on the front of the dryer is worn out to the point that clothes can get stuck in the gap between the drum and the front of the machine. This leaves brown wedge marks on clothes. While it's apart, replace the lower felt seal as well.