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Service Error 5C00 - iP90v Pixma Canon Printer

My iP90v Pixma Canon Printer has been sitting idle for six months. Now, when I try to print it works the process through to the printing stage and then the Service Error 5C00 message comes up. I have run through the trouble shooting process in the Help manuel and changed printer cables to no avail. I am using an Acer Aspire One computer.

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Clean it out underneath the printhead & cleaning mechanism first (paper towel), then do the fix routine.

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1) Close the print head cover, and turn off the printer. While pressing the Resume/Cancel button, press the Power button. (Do not release the buttons. The LED lights in green to indicate that a function is selectable.)

2) While holding the Power button, release the Resume/Cancel button. (Do not release the Power button.)

3) While holding the Power button, press the Resume/Cancel button three times, and then release the Power and Resume/Cancel buttons. (Each time the Resume/Cancel button is pressed, the LED lights alternately in either orange or green, starting with orange.) During initialization, the LED blinks in green.

4) When the LED stops blinking and lights in green, press the Resume/Cancel button the 4 times. (Each time the Resume/Cancel button is pressed, the LED lights alternately in either orange or green, starting with orange.)

5) Press the Power button. The LED lights in green, and the
selected function is performed. (When the operation completes, the printer returns to the menu selection mode automatically.)

6) Power off then back on and test.
also there are TWO distinct steps to resetting the TWO ink counters in aan iP90. Enjoy.

3-3. Adjustment / Settings

(1) Service mode
The basic operations are the same as those of the i70 / PIXUS 50i.
In this section, destination settings, how to reset the waste ink counter, and EEPROM information
printing, which differ from those of the i70 / PIXUS 50i, are detailed.



1) Turn off a printer. While pressing the Resume/Cancel button, press the Power button.
The LED lights green to indicate that functions are selectable.

2) While holding the Power button, release the Resume/Cancel button. (Do not release the Power
button.)

3) While holding the Power button, press the Resume/Cancel button 3 times, and then release the
Power and Resume/Cancel buttons. (Each time the Resume/Cancel button is pressed, the LED
alternately lights in either orange or green, starting with orange.)

4) When the LED lights green, press the Resume/Cancel button as many times as you need, to
select the preferred function. (See the table below.) Each time the Resume/Cancel button is
pressed, the LED alternately lights in either orange or green, starting with orange.
(The color red indicates the changes from the i70 / PIXUS 50i.)

Time(s) LED Function Remarks

0 times Green Power off When the print head is not installed, the carriage
returns and locks in the home position.
1 time Orange Service test print
2 times Green EEPROM information print
3 times Orange EEPROM initialization
4 times Green Waste ink counter resetting Proceed to step 5) below. Once executing step 5), then, move on to step 6) to select the waste ink counter to be reset. (Different from the i70 /
PIXUS 50i.)
5 times Orange Destination settings Proceed to step 5) below. Once executing step 5), then, move on to step 7) to select a
destination. (Different from the i70 / PIXUS 50i.)
10 times Green Return to the menu selection

5) After the function (menu) is selected, press the Power button. The LED lights green, and the
selected function will be performed. (When the operation completes, the printer returns to the
menu selection mode automatically.)


6) Press the Resume/Cancel button the specified number of time(s), then press the Power button.
Time(s) LED Waste ink counter to be reset

0 time Green Main waste ink counter
1 times Orange Platen waste ink counter
2 times Green Main waste ink counter and platen waste ink counter (at the
same time)
Note: When the waste ink counter is reset, print the EEPROM information as shown below,
and confirm that the value of the counter is 0 %.

8


7) Press the Resume/Cancel button the specified number of time(s) according to the destination
listed in the table below, then press the Power button.
Time(s) LED Destination
1 time Orange Japan: PIXUS iP90
2 times Green Other than Japan (A4): PIXMA iP90
3 times Orange Other than Japan (LTR): PIXMA iP90 (LTR)
Note: After the specific destination is set, print the EEPROM information as shown below, and
confirm the model name.


Print sample:
1:iPXXXX 2:V1.02 3:IF(USB=1) 4:D=004.9 PD=000.0 5:ST=2005/09/27-18:30
6:ER(ER0=1000 ER1=5100) 7:LPT=2005/09/028-09:09 8:PC(M=002 R=000 T=001 D=009 C=009)
9:CLT(BK=2005/09/27-18:30 Cl=2005/09/27-18:30) 10:CH=00002 11:CT(BK=040 CL=013)
12:IS(BK=1 C=0 M=1 Y=1) 13:IC(BK=00000 C=00000 M=00000 Y=00000)
14:Power(SON=00009 SOFF=00009)
15:REG=0 16:UR(A(BKoe)=+01 B(Coe)=-01 C(Moe)=+01 D(SCoe)=-01 E(SMoe)=+01 F(BKbi)=+01
G(CLbi)=+01 H(BK-CL)=+01 I(SCLbi)=+01 J(C-SC)=+01 K(M-SM)=+01)
17:WP=0024 18:CDIN(LG=001 PB=000) 19:MSD(015)
20: PAGE(All=00083 PP=00035 HR+MP=00003 PR+SP+SG=00003 GP=00000 PC=00000 ENV=00000)
21:CDPAGE=00003 IRPAGE=00003 BTPAGE=00003 PBPAGE=00000 22:BAT PAGE=00000
23:EDGE=00083 24:L=00000 25:HEAD Temp=30.0 26:Env Temp=30.0 27:FF(3F 3F 3F)
HDEEPROM
1:V0001 2:SN=0000-3D6B 3:LN(00000 00000 000001 000003 00001 00000 00000) 4:ID=00
5:IL=(BK=000 C=+01 M=000 Y=+01 C2=+01 M2=000 Y2=+01)

Printed items:
1. Model name 2. ROM version 3. Connected I/F (USB1) 4. Main waste ink amount, Platen waste ink amount
5. Installation date 6. Operator call/service call error record 7. Last printing time 8. Purging count
(manual/deep/timer/dot count/print head installation and removal/ink tank installation and removal)
9. Cleaning time 10. Print head installation and removal (change print head) count 11. Ink tank installation and
removal (change ink tanks) count (Bk/CL) 12. Ink status (Bk/C/M/Y) 13. Total ink consumption 14. Power-on
count (soft power on/soft power off/hard power on) 15. Print head alignment implementation 16. User print head
alignment values (Bkoe/Coe/Moe/SCoe/SMoe/BKbi/CLbi/BK-CL/SCLbi/C-SC/M-SM) 17. Number of times of wiping
18. Number of times of camera port connection and removal (Legacy, PB) 19. Number of the maximum printing
intermission in days 20. Number of print pages (total/plain paper/high resolution paper + Matte Photo Paper/Photo
Paper Pro + Photo Paper Plus Glossy + Photo Paper Plus Semi-gloss/Glossy Photo Paper/Card/Envelope) 21.
Number of Camera Direct Print pages (total), number of IRDA print pages (total), number of Bluetooth print pages
(total), and number of Print Beam print pages (total) 22. Number of print pages using battery (total) 23. Number of
borderless print pages 24. Number of print page (L/4” x 6”) 25. Print head temperature 26. Inside temperature
27. Line inspection information

HDEEPROM
1. Version
2. Serial number
3. Lot number
4. Print head ID
5. Ink ejection level (Bk/C/M/Y)

Posted on Jul 23, 2009

  • DTOCT Dec 10, 2010

    Thank you for this information that was very helpful. It took a little patience to get every thing going correct. No more error code. Yea!!!!

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