Question about HP Pavilion dv9000z Notebook

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Problem with quickplay won't play dvd's

I just got my daughter's computer back today. I took it in last Fri. I told the tech that the dvd drive won't play dvd's which is the main thing my daughter does on the computer. They said that it needed cleaning and they cleaned it. We brought it home and she was able to watch 1 dvd, brand new dvd, and now it won't play again. Any suggestions? I guess back to the tech tomorrow.

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  • jamrene Jul 24, 2009

    her op is vista.

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  • 52 Answers

May you need to install video codec. was't youre os? xp or vista?

Posted on Jul 23, 2009

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Where am I suppose to vote? My address is 7824 Daniel Dr N Richland TX 76182.


We are in California but here is what is listed.
645 Grapevine Highway Hurst, TX 76054 Directions Closed · Opens 8 AM FriHours this week Today 8 AM-5 PM Fri 8 AM-5 PM Sat 7 AM-7 PM Sun 11 AM-4 PM Hours week of Oct 31 Mon 7 AM-7 PM Tue 7 AM-7 PM Wed 7 AM-7 PM Thu 7 AM-7 PM Fri 7 AM-7 PM Last day to vote early at this location is Nov 4 B 828 West Harwood Road Hurst, TX 76054 Directions Closed · Opens 7 AM MonHours week of Oct 31 Mon 7 AM-7 PM Tue 7 AM-7 PM Wed 7 AM-7 PM Thu 7 AM-7 PM Last day to vote early at this location is Nov 3 C 5350 Basswood Boulevard Fort Worth, TX 76137 Directions Closed · Opens 8 AM FriHours this week Today 8 AM-5 PM Fri 8 AM-5 PM Sat 7 AM-7 PM Sun 11 AM-4 PM Hours week of Oct 31 Mon 7 AM-7 PM Tue 7 AM-7 PM Wed 7 AM-7 PM Thu 7 AM-7 PM Fri 7 AM-7 PM Last day to vote early at this location is Nov 4 100 Main Street Colleyville, TX 76034 Directions Closed · Opens 8 AM FriHours this week Today 8 AM-5 PM Fri 8 AM-5 PM Sat 7 AM-7 PM Sun 11 AM-4 PM Hours week of Oct 31 Mon 7 AM-7 PM Tue 7 AM-7 PM Wed 7 AM-7 PM Thu 7 AM-7 PM Fri 7 AM-7 PM Last day to vote early at this location is Nov 4 6801 Glenview Drive North Richland Hills, TX 76180 Directions Closed · Opens 8 AM FriHours this week Today 8 AM-5 PM Fri 8 AM-5 PM Sat 7 AM-7 PM Sun 11 AM-4 PM Hours week of Oct 31 Mon 7 AM-7 PM Tue 7 AM-7 PM Wed 7 AM-7 PM Thu 7 AM-7 PM Fri 7 AM-7 PM Last day to vote early at this location is Nov 4 1100 Bear Creek Parkway Keller, TX 76248 Directions Closed · Opens 8 AM FriHours this week Today 8 AM-5 PM Fri 8 AM-5 PM Sat 7 AM-7 PM Sun 11 AM-4 PM Hours week of Oct 31 Mon 7 AM-7 PM Tue 7 AM-7 PM Wed 7 AM-7 PM Thu 7 AM-7 PM Fri 7 AM-7 PM Last day to vote early at this location is Nov 4 700 Mary Drive Hurst, TX 76053 Directions Closed · Opens 8 AM FriHours this week Today 8 AM-5 PM Fri 8 AM-5 PM Sat 7 AM-7 PM Sun 11 AM-4 PM Hours week of Oct 31 Mon 7 AM-7 PM Tue 7 AM-7 PM Wed 7 AM-7 PM Thu 7 AM-7 PM Fri 7 AM-7 PM Last day to vote early at this location is Nov 4 2424 Forest Ridge Drive Bedford, TX 76021 Directions Closed · Opens 8 AM FriHours this week Today 8 AM-5 PM Fri 8 AM-5 PM Sat 7 AM-7 PM Sun 11 AM-4 PM Hours week of Oct 31 Mon 7 AM-7 PM Tue 7 AM-7 PM Wed 7 AM-7 PM Thu 7 AM-7 PM Fri 7 AM-7 PM Last day to vote early at this location is Nov 4 3201 Friendly Lane Haltom City, TX 76117 Directions Closed · Opens 8 AM FriHours this week Today 8 AM-5 PM Fri 8 AM-5 PM Sat 7 AM-7 PM Sun 11 AM-4 PM Hours week of Oct 31 Mon 7 AM-7 PM Tue 7 AM-7 PM Wed 7 AM-7 PM Thu 7 AM-7 PM Fri 7 AM-7 PM Last day to vote early at this location is Nov 4 201 North Ector Drive Euless, TX 76039 Directions Closed · Opens 8 AM Fri

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1 Answer

My dvd/cd-rom is not able to play a dvd or cd of anytype


Restart your PC and go into your BIOS and disable the CD/DVD-R, this way it doesn't detect your CD/DVD-R it when you boot to Windows. Once you're in Windows, do a re-start again and go back into your BIOS and enable the CD/DVD-R.

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I would take the movie back. We have found DVDs which cause similar problems.

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2 Answers

Dvd plays initially and then stops


Hi,
It could be the drivers for CD/DVD.
The best way to troubleshoot this is right click on computer, select manage. A new window will pop up, in that list select device manager.
Look in the list for CD/DVD drives and click on the + sign next to it, when the tree opens right click on the CD/DVD drive and select uninstall, then restart the PC.

This method will hard reset the system and force windows to load the default drivers for the CD/DVD upon restart. Hopefully this should resolve your problem.
If not please post back.

Good luck

Jun 15, 2009 | HP Pavilion DV2740SE Laptop

2 Answers

Quickplay won't play certain dvd's


Sounds like the laser is to weak to read dvd, lasers require more powe to read dvd's. Take a damp q-tip and clean off the laser just to be sure there arent any specs of dust or dirt interfering.

After you do this, try your dvd's again and if you still don't have any luck then the drive needs to be replaced.

Your laptop might still be under warranty if its under a year since you bought it.

Ben


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1 Answer

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Clean pickup lens with q tip and 70% alcohol

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4 Answers

HP dv9000 won't play Blu ray DVDs


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1 Answer

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try restart the pc. before the boot screen appears, hit F8 and choose start up as last time the system worked.

hope what will help.
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