Question about Creative Labs ZEN Vision:M Digital Media Player

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My zen won't power off

My zen won't turn off, it is frozen saying "shutting down" but it is stuck there, can't do anything

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  • 142 Answers

Some ideas

  1. First, try a reset: Insert a paperclip into the reset hole at the bottom of the Vision
  2. Or, try running off mains power, not battery (in case you have a dead battery)
  3. If you're able to get in to the system, try going into Recovery Mode (see below)
Otherwise, if you have a dead unit, consider returning it to the place of purchase, or contact Creative to get your machine repaired. If the Zen is less than one year old, you should be able to get it repaired under Creative's warranty. For details on how to do this, go to uk.europe.creative.com/support/warranty , or you can call +353 1 4333200.

Posted on Jul 23, 2009

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