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How to reset a DHG535-2 Thomson broadband router email won't work

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Try to look on the back of the router (where the cables are plugged in) and find a small ( size of the end of a bic pen ) hole. Insert a paperclip gently until you feel a click. Good to go!! Some settings will need to be set back up.

Posted on Jul 23, 2009

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You have to reboot your modem anytime you connect a new device to it, this is what is great about routers! They act as the reference device to your modem since the modem can only "pair" with 1 mac address at a time, this allows you to connect and disconnect devices to your internet without having to reboot your modem and to also have multiple device use the same internet service at the same time.
Unplug the power to your modem and just follow the directions that came with your router on how to wire it to your modem and set it up. Once you are done plug your modem back into power and you should be up and running.

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I have a thomson twg850 router but it won't accept my password, what do i do


Hello you might have to reset it and set it up again.

TWG850-4U Default IP: 192.168.0.1

TWG850-4U Default Password: admin
TWG850-4U Default Username:blank

Here is a guide:

http://compnetworking.about.com/od/homenetworking/ht/routerconfigure.htm

Good luck

Nov 19, 2012 | Computers & Internet

1 Answer

My password won't work?...and it won't open...what would i do ??.the reset button also wodl'nt work?/


if the reset button wont work better to replace the router. But before replacing try the following steps first to reset your router.
Step 1: Plug the power of your router wait until the lights are fully initialized.
Step2 : Reset your router by pressing the reset button or hole with atleast 5-10secs.
Step3: Open a browser (ei, IE Mozilla or Google Chrome etc.) and type the specified IP address on the address bar.
Step4 Then type the username : Admin password : 1234 or leave it blank.
Hope it helps.

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I have a digital broadband by Thomson model number dhg535-2, the power must have flicked and I cant get it back online. How do I get it to reset and how long does it take. The lights seem to cycle...


There should be a tiny button that you can press with a toothpick on the back side of your router. Press it for 5-6 seconds and wait untill it restarts. Thomson routers in general takes long to restart so maybe you wait for about 3-5 minutes.

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The full set of user guide are here http://www.thomsonbroadbandpartner.com/dsl-modems-gateways/products/product-detail.php?id=161
browse to http://dsldevice.lan or to the IP address of your Thomson Gateway (by default: 192.168.1.254) and click Thomson Gateway on the menu on the left-hand side.
Another option is to reset your Thomson Gateway and reconfigure it all over again. have a look at chapter 7 of this manual http://www.thomsonbroadbandpartner.com/getfile.php?id=5349

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Does you norton program have a firewall included with the software? If so, your windows firewall was probably turned off automatically because having two firewalls running simultaniosly can cause a conflict between the two firewalls and therefore will not work correctly.If you have a firewall included with your norton software make sure it is turned on and leave your windows firewall off, other wise turn your windows firewall back on.

As far as your situation with the broadband modem, I have to ask: Is your Thomson hardware a broadband router (wireless/wired), or are you using an access point? (wireless/wired) If you are using a "router" there is no way to set it up to work with the modem the cable company provided you. However, if the Thomson modem hardware is an "access point" the only thing I can suggest is to follow these steps:

1) Pull the power cord out of the back of the modem that the cable company provided to you.

2) Next, plug in your Thomson router in to the ethernet port of the computer.

3) You are then going to configure that device. Start by going to the "network and Internet" section in your control panel. There should be a section in there where you can click that says "setup a new network connection" There should be an option to set up and "access point" and it will search for your hardware. If your hardware is found you will probablybe promped to input information about your router and once that's done it should set up successfully. If it isn't successful by some chance don't give up just yet! Go to step 4-

4) Shut down your computer.

5) next, switch the ethernet cable going from your Thomson hardware to the modem from the cable company.
6) You will then need a second ethernet cable to go from a second port of the Thompson hardware in to the ethernet port on your computer.

7) next, plug the power cord back in to the modem from the cable company and your Thompson hardware and start up your computer.

You should be able to get a wired internet connection if all goes well. If you have a wireless access point go ahead and set up a separate internet connection only this time choose "wireless" and choose your settings. I hope this helps. Feel free to contact me anytime if you have more questions. Happy Holidays!

Rachel

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