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Side by side won't dispense ice.

I have a 2 year old Kemore Elite side by side. I was getting a glass of crushed ice when it stopped dispensing any ice, cubes or crushed. It makes ice fine but stopped dispensing it. I removed the ice bucket and cleaned it using hot water to melt all the ice in the mechanism so there was nothing binding up but it still doesn't dispense. I can't find my owners manual to check it out so I thought I would try you.
Gary Kassuba

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  • gkassuba Jul 23, 2009

    The model number is 106.57799701 the serial # is SU4129334.
    I did as you requested and the motor is not turning so obviously the augar isn't turning eigher. When I push the ice dispensing pad there is a noise for about 1-2 seconds but as I said, the motor isn't turning.I was wondering if there was a reset button for the ice dispensing motor somewhere????

  • Mike Smith
    Mike Smith May 11, 2010

    Need model number to help .

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  • Refrigerators Master
  • 4,654 Answers

Take the ice container that has the auger inside it and press the door switch in while you press the dispenser. If the auger motor in the back works empty the ice container and see if there may be frozen ice preventing it from turning. If yes then defrost and dry the container and replace. If this does not solve the problem get me your model number for example 213.256489 for Sears and I will help you track the problem down. Sea Breeze

Posted on Jul 23, 2009

  • 1 more comment 
  • John Tripp
    John Tripp Jul 23, 2009

    I see you did that already. Send the model number, Sea Breeze

  • John Tripp
    John Tripp Jul 23, 2009

    If you have a voltage meter we need to check the voltage at the wire connections on the auger motor with door light switch in and while pressing the dispense button. Thanks, Sea Breeze

  • John Tripp
    John Tripp Jul 23, 2009

    No there is no reset button. The auger motor has 120 volt power supply to the motor going through a pin plug. The auger power is turned off if the freezer door is open. You may need to take the motor out and examine and check the pin plug for this voltage. I am trying to make sure the control panel is not at fault. The noise is where? Does the auger look like it tries to move? 2252130 Auger Motor








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