Question about Gvox Computers & Internet

1 Answer

My name is Cathy Henn. I purchased Encore Version 5 online about a month ago. I am trying to use the Tutorial to get going, but the Example files are not populated with any music. They are just shells, waiting for the music to be put in. For example, When Johnny Comes Marching Home.enc has nothing in it. I would like replacement files with the music in them so I can do the tutorial. Another problem I have is, if you send files to my Email account (cathy, I am able to get it at my office where I am currently logged into a VPN to get in there, but how would I move the files onto my laptop from the VPN session? I am sitting in my cottage about 250 miles from my office where the actual files would come in. Anything you can suggest would be appreciated. Thanks!

Posted by on

  • 2 more comments 
  • cathy34 Jul 22, 2009

    Both my laptop and the office computer are running WINXP Professional. I can control the office computer from afar, and I use Outlook to receive Email.

  • cathy34 Jul 22, 2009

    Thanks very much for your suggestions. I will try them, when someone sends me the Example files. Do you have Example files to send?

  • cathy34 Jul 23, 2009

    I think I HAVE the Example files, but they are incomplete (as though the person preparing Version 5 for distribution left out a step in his procedure). That is why I need someone to send me files that have the examples in them, rather than an empty shell ready for the example to be put in. Are you an expert on the staff of Encore, or are you on the outside and I will have to go directly to the company to get the files I need?

  • cathy34 Jul 23, 2009

    I haven't yet been given the Example files which are incomplete in the version of Encore that I bought.



1 Answer

Hi Cathy

I can probably help you with your second question regarding the VPN. But first I'd like to ask a few questions to narrow down the possible solutions that I have.

  1. What operating system is your computer running, and the same question for the computer you are connecting to via the VPN?
  2. When you connect via VPN, are you able to control the computer you are connected to (such as see the office computer's desktop and use its installed programs)?
  3. If the answer to question 2 is "yes", what e-mail program do you open on the office computer to access your e-mail?
This should help me provide a more focused answer.

Best regards


Posted on Jul 22, 2009

  • 1 more comment 
  • Anonymous Jul 22, 2009

    Thank you for the quick reply.

    There are multiple ways in which you can forward the attachments to your home computer. Below are some possibilities.

    • You can drag the attachments from the e-mail over to the desktop of the office computer. Then create a new e-mail on the office computer, and drag the attachments from the desktop into the new message. This will re-attach the attachments to the new message. You can then send this new message to your personal e-mail account (for example, you may have a personal e-mail account with Hotmail, Gmail, Yahoo, etc). Once the message is received on your home computer, you will have access to the attachments.

    • Another method would be to use the file transfer feature of the VPN program you are using. Whether this feature is available or not depends on which software you are using for the VPN connection to take place. When connected to your office computer, have a look if you can see any file transfer option on the screen of your home computer. If so, you could use this to receive the attachments. As in the first method above, you would need to drag the attachments from the e-mail over to the desktop of the office computer, and then use the file transfer option to receive those attachments.

    Out of the above methods, the first method would be the most common.

    If the options above are not possible for any reason, you would need to use a free online storage site, such as Windows Live SkyDrive here. You would save the attachments to the desktop from the e-mail as described in the above two methods, and then upload them to the online storage site. Once uploaded, you can download them by visiting the same site from your home computer.

    Hope this has been of some help!

    Best regards


  • Anonymous Jul 22, 2009

    Thanks for your reply.

    I hope one of methods for the attachments works well for you.

    Regarding Encore, when you installed the software, did it have any option during installation to allow you to install a Custom installation? If so, or if you do not remember, this may be a possible solution. You would need to remove Encore, and install it again, choosing the Custom installation option. I can't confirm if it has this option so it is something you would need to try.

    Once you get into the custom install, it may have the option to install the example files, as these are sometimes not instaled by default in order to save disk space.

    Best regards


  • Anonymous Jul 23, 2009

    Thank you for your reply.

    I hope I was helpful with the second part of your question.

    Encore are a separate company from us. You can contact them regarding the first issue here.

    Best regards.



1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of.(from cars to computers, handyman, and even drones)
click here to download the app (for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

I purchased a GA-CF7 a few years ago for a cruise. It was never used. It got lost in a move. Now, we are going on a cruise and I want to use it, but I cannot locate the manual, and I do not know ho

Cathy, I was all over the place looking for your manual. No joy.
I THINK your best bet here would be to contact Garmin by phone, I've had REAL good service whenever I've had to ask for assistance Here's the link to their support page, live chat is also available there.

Good Luck!

Support Cobra Electronics Corporation

Jan 15, 2015 | Cobra Radio Communications

1 Answer

I have an old version of Family Bible Collection Deluxe Edition from Encore Software (CD's) that I want to run on my 64-bit Windows 7 laptop. I cannot get the program to run. Is there a way to make...

If you are using Windows 7, try the compatibility mode Right Clic (use the right button of your mouse )on the execyute file EX: setup.exe or Install.EXE or witch ever the file that start your program first and chose "Property" In that box clic on the compatibility tab tic the box execute this program.... to activate the scroling menu drop it down and chose the compatibility that your program required (Windows XP or VISTA, clic at the botton "Privilege" "Exécute this program as an Administrator Clic apply and clic ok try to install again

Aug 03, 2011 | Encore Family Bible Collection Full...

2 Answers

How to save a Print Shop file to PDF?

I'm not gonna take credit for this one but I will tell you where an excellent tutorial is. :-))
Click here for an EHow that explains it well.
Hope this helps ya!

Feb 20, 2011 | Encore The Print Shop 23 Deluxe Full...

1 Answer

I purchased encore router 2 yrs ago and i need to install it again but the installer is missing wat will i do?

Are you trying to set up the router.
You can do it manually without the CD.
Make sure that your computer is able to go online through the modem.
If your computer is able to go online through the modem
Then you need to connect the computer to the router ad the modem to the router.
open the set up page of the router and change the settings of the router according to the ISP.
Click Here for step by step by instructions

Feb 06, 2010 | Encore 802.11G WIRELESS LAN ROUTER...

1 Answer

My IRiver E150 4 gb blocked.It's says Generating Database.Plase wait... I wait a lot....wt can i do?

Hi, I had the same problem with my Iriver E200. The cause is firmware corruption.

I solved this problem using this method:

1) connect your Iriver device to pc and open the disc of your player;
2) you can see various folders: open the folder named "system";
3) this folder contain a *sys file;
4) open this file using notepad;
5) go to the row "version = ...";
6) you have to modify this row by inserting an older version of firmware. For example if you have "version = 1.11", insert a smaller number, for example 1.07. Save the *.sys file edited. In this way you can force iplus3 to reinstall an uncorrupted version of firmware;
7) now open iplus3, go to Tools -> Portable device -> update firmware. You should be able to reinstall firmware.

Feb 01, 2010 | iRiver E150 (4 GB) MP3 Player

2 Answers

I need the manual of the Encore ZIF 1 Ghz processor...

Unfortunately, the manuals for these processors are no longer available. Apple discontinued this line of processors a few years ago. The most that has been available online, is mostly reviews and possibilities of purchasing the processors directly through 3rd party merchants and eBay.

May 06, 2009 | Encore /ZIF G4 1.0 GHz (with B&W Support)...

1 Answer

I Dr. R .Krishna Kumar residing at Coimbatore, Tamilnadu India purchased a Samsung laser printer Model ML 2010 in Bloom Electronics, Coimbatore about 11 months back. That time I was issued with a software...

please you download printer new software and install it .Some times cab file is missing in cd.
If you are not success please send me your email address
i shall help you
if you have see your printer online lamp is orange color so problem your printer

Apr 23, 2009 | Samsung ML 2010 Laser Printer

1 Answer

Windows Updates will not download...

Version 10.04 will not fix the problem with Windows Updates, and 10.04 will only update from a 10.03 version. Its not recommended unless you're using Fax Sharing and Windows XP.

Its possible you've overwrote some important system files in the process of copying files, but WinFax itself would not cause the problem.

Feb 07, 2008 | Symantec WinFax Pro for PC

Not finding what you are looking for?
Computers & Internet Logo

Related Topics:

36 people viewed this question

Ask a Question

Usually answered in minutes!

Top Gvox Computers & Internet Experts

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers


Level 3 Expert

102366 Answers

David Payne
David Payne

Level 3 Expert

14161 Answers

Are you a Gvox Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides