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My name is Cathy Henn. I purchased Encore Version 5 online about a month ago. I am trying to use the Tutorial to get going, but the Example files are not populated with any music. They are just shells, waiting for the music to be put in. For example, When Johnny Comes Marching Home.enc has nothing in it. I would like replacement files with the music in them so I can do the tutorial. Another problem I have is, if you send files to my Email account (cathy @betterpoweronline.com), I am able to get it at my office where I am currently logged into a VPN to get in there, but how would I move the files onto my laptop from the VPN session? I am sitting in my cottage about 250 miles from my office where the actual files would come in. Anything you can suggest would be appreciated. Thanks!

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  • cathy34 Jul 22, 2009

    Both my laptop and the office computer are running WINXP Professional. I can control the office computer from afar, and I use Outlook to receive Email.

  • cathy34 Jul 22, 2009

    Thanks very much for your suggestions. I will try them, when someone sends me the Example files. Do you have Example files to send?

  • cathy34 Jul 23, 2009

    I think I HAVE the Example files, but they are incomplete (as though the person preparing Version 5 for distribution left out a step in his procedure). That is why I need someone to send me files that have the examples in them, rather than an empty shell ready for the example to be put in. Are you an expert on the staff of Encore, or are you on the outside and I will have to go directly to the company to get the files I need?

  • cathy34 Jul 23, 2009

    I haven't yet been given the Example files which are incomplete in the version of Encore that I bought.

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1 Answer

Hi Cathy

I can probably help you with your second question regarding the VPN. But first I'd like to ask a few questions to narrow down the possible solutions that I have.

  1. What operating system is your computer running, and the same question for the computer you are connecting to via the VPN?
  2. When you connect via VPN, are you able to control the computer you are connected to (such as see the office computer's desktop and use its installed programs)?
  3. If the answer to question 2 is "yes", what e-mail program do you open on the office computer to access your e-mail?
This should help me provide a more focused answer.

Best regards

nLinked

Posted on Jul 22, 2009

  • 1 more comment 
  • Anonymous Jul 22, 2009

    Thank you for the quick reply.



    There are multiple ways in which you can forward the attachments to your home computer. Below are some possibilities.


    • You can drag the attachments from the e-mail over to the desktop of the office computer. Then create a new e-mail on the office computer, and drag the attachments from the desktop into the new message. This will re-attach the attachments to the new message. You can then send this new message to your personal e-mail account (for example, you may have a personal e-mail account with Hotmail, Gmail, Yahoo, etc). Once the message is received on your home computer, you will have access to the attachments.

    • Another method would be to use the file transfer feature of the VPN program you are using. Whether this feature is available or not depends on which software you are using for the VPN connection to take place. When connected to your office computer, have a look if you can see any file transfer option on the screen of your home computer. If so, you could use this to receive the attachments. As in the first method above, you would need to drag the attachments from the e-mail over to the desktop of the office computer, and then use the file transfer option to receive those attachments.

    Out of the above methods, the first method would be the most common.



    If the options above are not possible for any reason, you would need to use a free online storage site, such as Windows Live SkyDrive here. You would save the attachments to the desktop from the e-mail as described in the above two methods, and then upload them to the online storage site. Once uploaded, you can download them by visiting the same site from your home computer.



    Hope this has been of some help!



    Best regards



    nLinked

  • Anonymous Jul 22, 2009

    Thanks for your reply.



    I hope one of methods for the attachments works well for you.



    Regarding Encore, when you installed the software, did it have any option during installation to allow you to install a Custom installation? If so, or if you do not remember, this may be a possible solution. You would need to remove Encore, and install it again, choosing the Custom installation option. I can't confirm if it has this option so it is something you would need to try.



    Once you get into the custom install, it may have the option to install the example files, as these are sometimes not instaled by default in order to save disk space.



    Best regards



    nLinked

  • Anonymous Jul 23, 2009

    Thank you for your reply.



    I hope I was helpful with the second part of your question.


    Encore are a separate company from us. You can contact them regarding the first issue here.



    Best regards.

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