Question about HP LaserJet 2840 Printer

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Problem when scanning

When I scan documents into my pc they have a yellow line down the middle of the page - there is nothing on the glass and when I print the pages out there is no line. Any ideas what the problem is?

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Re: Problem when scanning

If it is under warranty, contact HP.

Believe it or not, there probably is something in your scanner. Often times it is a very small piece of dust/fiber. If you are using the document feeder, the check the small piece of glass as the scanner bulb remains stationary and the paper is fed by. If you are laying the paper on the glass and scanning, then you will need to look at the scanner bulb itself. Run a scan with no paper and see if you see anything. If not, you can try to take it apart and clean the bulb (but do not touch the bulb with your bare fingers), with a light wipe of a tissue. If after cleaning, it either moves or goes away, then it is dust related. If it remains in the same position on the page, then there is a scanner bulb problem.

Posted on Jan 23, 2008

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