Question about HP PhotoSmart C4385 All-in-One Printer

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E on lcd of photosmart c4385

E on lcd. the scanner wand will not move when printer is started.

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I'll just call hp to fix it or use my warranty to order a new printer from hp.

Posted on Jul 23, 2009

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1 Answer

Won't scan Message: UBS oe wireless not connected.


did this scanner work before? if so and the USB is connected the scanner has failed or the software is not installed for the scanner.

Oct 02, 2010 | HP PhotoSmart C4385 All-in-One Printer

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there are 4 screws on the sides remove these and the rest are clips

Oct 26, 2009 | HP PhotoSmart C4385 All-in-One Printer

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My HP photosmart c4385 displays an "E"


unplug the power cable from the back of the printer while the printer is on.. and then press the power button for atleast 20 sec and then plug the power cable back in..
and if the printer is connected to any power surge protector for the power supply then if possible connect it directly to the wall jack.. and re-seat the cart as well.. after cleaning them

Oct 22, 2009 | HP PhotoSmart C4385 All-in-One Printer

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How do I install my HP photosmart printer to my laptop?


DO YOU HAVE THE INSTALL DISK?if you do insert allow it to come up and follow the instructions do not plug the printer in until you are prompted to do so.
Good luck

Sep 17, 2009 | HP PhotoSmart C4385 All-in-One Printer

1 Answer

Prints, but scanner does not work, message 'USB or wireless not connected'


You may have to remove the printer software and reinstall it. Be sure to turn off firwall when installing software. Also, configure firewall to allow printer and scanner as exceptions, or turn off firewall when trying to scan

Aug 16, 2009 | HP PhotoSmart C4385 All-in-One Printer

1 Answer

I cant find the program on my computer to start scanning


you can use alot of windows programs to get an image from your scanner , for instance open paint then click on file at the top then on the drop list choose from scanner or camera to get an image from

electech

Nov 27, 2008 | HP PhotoSmart C4385 All-in-One Printer

1 Answer

I have new Hp photosmart C4385 all in one scanner, printer, copies. The printer was initially onstalled. Working w/ wireless HP pavillion. It print & copies fine. Scan does not work. When I enter...


I had a similar problem recently... You have to actually install the scanner software. You probably only installed the print drivers, but not the scanner software. If you don't have the CD handy, go to www.hp.com/#Support. In step one select "Download drivers and software (and firmware)". In step 2 enter your model number (photosmart C4385) and then press "go". It will lead you to a page to select your operating system. Follow that link to download the entire CD (large file).

When you are installing the software, make sure to install the scanner software too.

John Lox

Apr 14, 2008 | Computers & Internet

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