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When I connect my Maxtor external hard drive to my MacBook Pro, the light comes on, however the computer does not recognize the drive. I've gone into disk utility and it doesn't show there either. Not exactly sure what to do from this point forward. I've executed quite a few backups and believed that maybe the hard drive was full. However, I need to go back to some of the data that is stored on this external hard drive, and I cannot pull it up. Can anyone help? There are very important files on this hard drive.

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  • has the external hard drive worked before is the driver for it correct? would this work ok with another hard drive?

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I think I got it. I have a Maxtor and when I connected it to my macbook same thing - light comes on but the computer does not know its there. So I tried to plug it into my PC (i've got it formatted for both - a actually it has 3 partitions one mac, and two pc) well when I plugged it into my PC the Maxtor Manager popped up and said that the drive was locked and I needed to unluck with my password. Once I unlocked it, it worked. I disconnected it from the pc and I plugged it into the mac and it's working fine now. I guess there is no manager for mac. I'm going to the website to see if I can download the manager for mac. Hope this helps.

Posted on Dec 05, 2009

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Yes dear! I can help you to solve that matter. Be carefull and remember that what I'm going to say. First of all remember that you should proper stop external hard drive in future. Secondly you should check your usb cable or your external hard drive data cable it is very possible that it could be dead. Third is very important you should check your BIOS settings may be USB support is not enable. IF you have used that way then you should check it another system either your friend or yourself. I hope your problem will be solved and you can use properly your external hard drive.

Posted on Jul 25, 2009

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